YNAB Down

I'm getting an error message instead of YNAB (web app):

 "YNAB is having some trouble. We are experiencing heavy load and intermittently having to bring YNAB down so we can keep up. We know the underlying issue and are working hard to get it fixed! You can check YNAB's status page for more detailed information. Either way, things should be back to (even better than) normal soon."

Contrary to the message, the status page provides no information at all; certainly not anything that could be called "detailed."

I'm confused because there are current posts to the community here that suggests it is working for others today. Any idea why not me? Am I special?

Anyone have any information to share? Any idea when it may be back up?

Not the best day for this to happen. Having grown to rely on YNAB over the last year, I had planned on quite a bit of financial work today that required access to it.

(My apologies to the admins if I've placed this in the wrong category; I have no idea which would be the correct one.)

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  • Beanorama It looks like you caught this really quickly. It looks like a New Years rush has a lot of folks trying to access the web app at the same time and it's causing a performance error for some. Definitely not the best day for this to happen, we totally agree.

    Our team is working on fixing things right now, and our status page has just been updated. Keep an eye there for the fix and I'll also post here when things are back to normal.

    Thanks for your patience!

    Like
      • Beanorama
      • beanorama
      • 11 mths ago
      • 1
      • Reported - view

      Veronica Thanks. I was only just a little bit concerned that we might have finally begun to experience the ominous consequences from the dreaded Y2K of 20 years ago. 馃槈

      Like 1
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 11 mths ago
      • Reported - view

      Beanorama 馃槀If our predictions and panics were only 20 years too early!

      Like
  • For what it's worth, I was able to get in through a bookmark to a different budget. Once there, from within the app, I'm able to access my other budgets, though only one at a time. But bank importing isn't working yet.

    Like 1
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 11 mths ago
      • Reported - view

      Beanorama I believe the team is slowing down the imports on purpose to help with the lag on loading the budget. They will pull those back up and running once things have calmed.

      Like
    • Krys
    • I like bacon and sarcasm
    • Krys
    • 11 mths ago
    • 1
    • Reported - view

    Not related to the web, but I was able to access my budget on the iPhone app.

    Like 1
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 11 mths ago
      • 1
      • Reported - view

      Krys Yes, this is only impacting the web app.

      Like 1
  • I can now access YNAB on both web and mobile - but they are NOT syncing up with each other. Changes I make on one are NOT reflected on the other.

    Like 1
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 11 mths ago
      • 2
      • Reported - view

      cgs That's correct. Once things are back up on the web app, they will sync together. Do not delete the mobile app, that's the only thing that would mess with that sync!

      Like 2
  • I can no longer access any budget on the web. When it crashed, I opened the mobile app to finish posting the transactions I had started. I found that I can access all budgets on the app, but as cgs notes, they are not syncing. So the app isn't showing any of the activity I've done over the last several days, though it was showing new imports I hadn't seen on the web app.

    I'm now concerned that the work I was doing today may be at risk of being lost, or worse, that I'll have to sort out what was lost and what's been kept.

    This has gone from an inconvenience to a serious hit on my perception of YNAB's reliability.

    Like 2
    • Beanorama Our team is working diligently on this! I'm sorry for the inconvenience. It is possible to make changes your budget in the mobile app, but they may not sync with the server until this is resolved. Once it's back up and running, everything will sync automatically and you'll see the changes you made in the web app.

      Like
      • Beanorama
      • beanorama
      • 11 mths ago
      • Reported - view

      Nicole Yes, but the problem is that the app hasn't synced since last time I used it (days/weeks ago), so I can't even begin to work in it. I only used it to post both sides of a cross-budget transaction (the one I was posting when web crashed) so I wouldn't lose their confirmation and transaction codes. Moving on to other tasks today and hoping YNAB's working tomorrow so I can close books then.

      Like
  • Really disappointing.  Glad YNAB has a new following.  Not so glad that I can't access my accounts.  Remember before it was web-based??

    Like
  • This really stinks and I'm glad I budgeted yesterday! To be fair, this is like the regulars showing up to the gym today and there are no available treadmills. There will be free treadmills tomorrow 馃槀

    Like 1
      • HappyDance
      • YNABing consistently since 2014
      • HappyDance
      • 11 mths ago
      • Reported - view

      ChicagoFlyer 

      馃槃 Very astute observation.  You made me chuckle.  I'm avoiding the gym today, but I managed to get on and do a fresh start budget early this morning.

      Like
  • The web app looks to be up but the phones won't synch as of right now

    Like
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 11 mths ago
      • Reported - view

      Gold Hail Our web app is back up to 100% access for all users, but we're still holding on mobile sync and lifting that very slowly. Direct Import and YNAB 4 migrations are also paused for now while the team allows more mobile sync to happen. 

      Like
    • Veronica Should we hold off on entering transactions we made in the mobile app into the web app until mobile sync is active?  I have been entering transactions throughout the day on the mobile app that don't show in the web app at this time.

      Like 1
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 10 mths ago
      • Reported - view

      Sean McGraw There wouldn't be a need to enter manually into both as that may result in duplicates later. The sync is back up to 100% now and you should have seen your transactions appear on the web from your mobile app when the sync happened in your account. 

      Like
  • Can we get an official update on this

    Like
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 10 mths ago
      • 1
      • Reported - view

      cgs Absolutely. We're at 100% web app access as well as fully operational on mobile sync as of late last night. Direct Import is a little slower and YNAB 4 migrations are on. 

      We are anticipating a higher volume today than yesterday which is why you see that incident still active on the status page, but our team has been working at it around the clock.

      Like 1
      • Lauren E
      • Powder_Blue_Python
      • 10 mths ago
      • Reported - view

      Veronica What does "Direct Import is a little slow" mean? Does that mean only certain members are getting imports? Or that we all do but it's intermittent? I've had my app up for about 90 minutes now and still nothing is rolling through from the past 2 days.

      Like
      • Veronica
      • Support Manager
      • Veronica_ynab
      • 10 mths ago
      • Reported - view

      Lauren E We have not restricted access to Direct Import, but we're sending YNAB out to check for new transactions every 18 hours right now instead of our usual every 8 hours. Compounded with the fact that yesterday was a bank holiday and some transactions may take longer to clear, I would expect your transactions to start to import in shortly! If not, we'll need you to report the issue here and our team can help out quickly!

      Like
  • Veronica said:
    We are anticipating a higher volume today than yesterday

     That's not at all reassuring. I had hoped to have heard a post-mortem along the lines of "this is what we're a doing to make sure you never have to experience that again." But apparently we may still be in the throes of it.

    FWIW, it appears my web and mobile have synced correctly and no data losses. I've not had an import for 18 hours, which I understand is now the frequency I should expect.

    Like
      • Lauren E
      • Powder_Blue_Python
      • 10 mths ago
      • Reported - view

       +1 for correct syncing here. Just can't reconcile any accounts until imports catch up, as the transactions/amounts are indefinitely off.

      Curious what new users think of their experience thus far - those that joined within the past 2-3 days.

      Like
    • Beanorama Lauren E We're back to 8 hour syncs this morning, and our team is continuing to monitor the situation. If you haven't already, you should see transactions available to import soon. If not, please report the issue here and we'd be happy to look closer!

      Like
      • Beanorama
      • beanorama
      • 10 mths ago
      • Reported - view

      Nicole Maybe others, but not me. Not yet. Haven't had a sync all day. Still showing "Last updated a day ago." Still not importing transactions that my bank reports were posted yesterday.

      I did have some strange duplications. I can't rule-out that I caused them somehow, what with shifting back and forth among two platforms that I learned later weren't syncing and all that. But even so, it was this experience that created that situation.

      I want this to be over and done. And then I want to see a transparent description of why it happened and what steps have been taken to ensure it won't happen again. (Spoiler alert: "gosh, we're trying ever so much harder now" won't cut it.)

      Like
      • Beanorama
      • beanorama
      • 10 mths ago
      • 1
      • Reported - view

       Synced "two hours ago." Maybe we're done now. One can hope.

      Like 1
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