Cannot select Macy's Account

Trying to add a Macy's credit card account, I get all the way to the "review which account you would like to use" window, and there's no clickable option shown...

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  • Hey  Salmon Harp ,would you write in to so that our direct import team could dig into this for you? When you write in, we can see a little more information about your connections and troubleshoot from there! Thanks!!

    By the way, I'm going to move this to our Bank Importing category as it fits a little better there. 

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  • Issue still exists

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  • Any updates? I think the card is managed by citi retail services.

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  • This still doesn't seem to be working... =(

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    • Hi Slate Blue Mare !

      I took a look but I don't see a Macy's Card connection listed in your budget. When you have a moment, can you try re-adding that account? Even if the connection fails, having it listed in your budget will allow us to troubleshoot what's going on.

      Let us know once you're had the chance to re-add it and we'll take a look! :)

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  • Hi there. I don't have Macy's linked in my budget because it doesn't seem to be available as a linked institution.

    I can add it as a suggestion, but I'm just surprised it's not already in your system.

    Thanks. =)


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    • Slate Blue Mare Sorry for misunderstanding! I thought you were running into a connection error, not missing the institution completely. Yes, if you could suggest the Macy's card that would be a great help! :)

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