Capital One Re-authentication
Been having to reconnect often, and recently received a message from ynab regarding how this is part of the new security measures put in place by Capital One that they are forced to do a two factor re-authentication every day.
Is this just the new normal? Is there hope that this will be smoothed over at some point in the future? I find it annoying to see the error triangle every time I log in.
Furthermore, reconnecting and the two factor steps required seems to take a long time. Since I have to do this ever day or two now it's getting pretty annoying to wait for up to 5 minutes for this to happen. Sometimes it fails and I must do it again.
As credit card companies continue to increase security I expect this sort of issue will occur more frequently. I hope that there is a plan to find a way to make this seamless again.
Hi all! We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.
Certain financial institutions, like Capital One, require you to re-authorize your account frequently due to how our integration works with their site security. We have spent quite a bit of time investigating the issue with our import partner, and I'm afraid there's nothing they can do to get around the frequent re-authorizations. We'll continue to check in periodically, to see if anything can be done there!
Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running!
I agree. This is really infuriating, especially as someone who banks primarily with Capital One. The error triangle is annoying. I complained via email and was told that I don't need to reconnect every day - just when I want my transactions to import. Well let's see... that would be every single day. I have been doing the reauthorization daily for probably 2 weeks now and it's really infuriating. One of the best features of YNAB is the ability to import transactions. I've been using YNAB for years and rarely manually enter my transactions anymore, so I rely on direct import. Entering transactions through the file import thing is labor intensive and defeats the purpose.
I have not had any issues with Capital One connecting to any of my other apps, so I think this is an issue on YNAB's side.
YNAB, PLEASE FIX THIS PROBLEM. Your Capital One users are not happy.
Hi Spring Green Stallion & Ivory Colt !
Our Direct Import partner let us know that for certain security protocols, repeated re-authorizations may be required. We've dug in many times, to see if anything can be done—and for now there's nothing we can do to get around it. We'll continue to check if improvements can be made!
As more and more financial institutions are increasing their security (like the recent changes after the Capital One breach), it's becoming more common. They want to make sure it's really you! It is possible that those may subside over time, as the connection is "recognized" by your financial institution, but it is something we're unable to predict.
I know it can be frustrating though, and I'm sorry about that. The good news is, while it's not so hot for the import experience, it's great in terms of security! You don't need to re-authorize the connection each time it asks, just when you're ready to import new transactions.
If you're unable to connect, after re-authorizing that isn't expected—and we are happy to look closer!
I hate to hop on here, but I feel I should. The issues with Capital One have been frequent throughout the last 8 months, but in last few weeks have hit a true fever pitch. I understand that you guys aren't going to be able to give me the news I want to hear today, but you need to know that this isn't really workable.
Frankly, your "Direct Import Partner," as it pertains to Capital One, is terrible. That relationship is your choice, and it reflects poorly on you. That is what you need to fix.
I have been keeping a separate spreadsheet style budget since June, just to verify that the accounting in YNAB is correct. It's not just the connection triangle that is annoying; accounts drop out of syncing with the bank. YNAB says "last updated 5 minutes ago," but none of the transactions are there. I signed up for two other personal finance services - not to actually use them, but to verify the problem wasn't with Capital One. Every time, the transactions have successfully imported to tiller and personal capital. Once I was done troubleshooting, I would import the transactions manually - not the end of the world, but not convenient. Then, three weeks later, it suddenly starts working again. Now I have some (but not all/totally inconsistent) duplicate transactions to manage.
This is not a very effective way to manage a sometimes complicated budget. It's already hard enough to convince my spouse that paying for and using YNAB is a better budgeting option than using excel, and lately she has been right. If you had your direct import problems worked out, that wouldn't be the case.
Please pick a different, "Partner." They are potentially losing customers for you, and that isn't great.
Sigh. Just tried to import my transactions, via the web interface as I am also facing the IOS13 bug. And it didn't work. Got the "something wrong with tubes and stuff" cutesy error message followed by a forced refresh, another two factor pin entry and several more minutes. Fails to connect about half the time even on the web version.
Just rubbing salt in the wound.
Gotta say I love that this topic is getting some real attention. (Fake Names, your name is hilarious by the way.) The answer support is giving around "oh, just authenticate once a day, no big deal" is complete crap. It's not just that you have to two factor back in. It's whats involved in doing so. For me, I go to accounts only to discover that orange triangle of death is back. So I click on my capital one account, and because I have some recurring transactions, I'm auto scrolled from the "resolve errors to retry" message down to the last cleared transaction. So then I have to scroll back up to that evil error to click on it. From there, the reauthentication process can take several minutes to complete. It's a terrible customer experience and completely unacceptable. I've canceled my service until YNAB gets off their butts and fixes this.