MBNA MasterCard no longer connecting

My MBNA MasterCard (Canada) will no longer connect. I believe there was some kind of security update to their online portal. It's been a a week or two now and I am not able to sync. 

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  • Hi Sky Blue Falafel !

     

    Yeah, because of these changes that MBNA made, our Direct Import partner needs to make the corresponding changes on their end! The good news is, they're already on the case, and I will reach out from help@ynab.com to make sure you get a notification once it's fixed up. 馃槉

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    • Jannelle thanks! 馃憤

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  • Hi Janelle,

     

    Could I get an update on the progress of this? It seems like the problem is dragging on for quite some time. The ability to link to my credit card is a huge reason for paying the annual fee to use YNAB. Hopefully the fix is soon. Let me know!

    Reply Like 1
    • Sky Blue Falafel Sorry for the delayed response! We're on our holiday break, so most of the team is away spending time with their families. Our Direct Import partner let us know that the process of rebuilding this connection is going to be difficult and might take some time, but they are working on it.

      Since Janelle reached out via email last month, you'll get a message when we have any updates about MBNA! 
       

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  • Is there a current update on this topic? MBNA direct importing continues to be an issue.

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    • Hi Gray Yeti !

      Sorry for the trouble! Our Direct Import partner let us know this will be a long standing issue with MBNA. They aren't able to give us an exact time frame, because they're still actively working on things, but this most likely won't be resolved in the near future.

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      • Gray Yeti
      • Gray_Yeti.1
      • 5 mths ago
      • Reported - view

      Faness Thanks for taking the time to reply and being honest and transparent about the issue. It's unfortunate but I'm guessing the issue is not just limited to YNAB and this will continue to be a problem as institutions continue to strengthen their security with 2FA and similar security measures.

      Again, thanks for the reply.

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  • This is an issue for me as well.  Probably half of my financial transactions go through my MBNA credit card.  Is manually importing the transactions the only way for me to continue using YNAB with this card?  Since this has been an ongoing issue for 6 months or so for me that would be an awfully time-consuming process.  Any ideas on workarounds?  Thanks.

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      • Gray Yeti
      • Gray_Yeti.1
      • 5 mths ago
      • Reported - view

      Navy Blue Violin I've tried to find a reasonable workaround but to no avail. You can export your statement as a Quicken QFX file and then import into YNAB but any transactions that are created after your statement have to be manually inputted into YNAB 1 by 1. I haven't found the ability to "manually import" transactions that are created after my statement is released.

      Because my MBNA card is a cashback card, I use it for just about everything except at places that don't accept credit cards so I generate a lot of transactions and not having direct importing working sucks.

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  • I've been having a similar problem the last few days with my bank. It's a local credit union tied to my husband's workplace. They've always thought I was challenging the account before when I logged into ynab but didn't stop me from doing it. Now it won't login. I tried disconnecting the account and adding it back with no success. I've been using YNAB from back when it was on Steam so manually adding it was the norm for me. I guess I got spoiled by the import function. 

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      • Jannelle
      • jannelle_ynabsupport
      • 5 mths ago
      • Reported - view

      Orange Piano I already replied on another thread, but in case you miss that one, it looks like you're in good hands with Kody over through help@ynab.com! We will figure it out. 馃槉

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  • Hi, I'm thinking of switching from Mint to YNAB. But 95% of my transactions go through MBNA Mastercard. 

    Mint is able to auto import these. . . I can't really switch until it's fixed. Any estimate on timing?

    Thanks

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    • Orange Tugboat I took a look at your account and it looks like you're connected, but there are no account showing. This can happen when there are multiple options for the bank to connect to and we need to try another one. 

      When you search for the connection, try searching by the URL you use to login to the bank. If there's still no luck, will you send us an email at help@ynab.com with the name of the bank and the URL you use to login there so we can get this reported to our Direct Import partner? We definitely want to get this fixed for you!

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    • Veronica at YNAB Hi, thanks! I removed the account. Then added it back as a URL. I believe it's connected properly now but I don't see my credit card transactions appearing in the budget anywhere. Aren't they supposed to?

      thanks!

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    • Orange Tugboat Perfect! I'm showing the account now :) Nice work!

      Typically, you'll start to see new transactions ready to import in about 24 hours after they clear in the bank from here forward. If you want to import past transactions (since the first of this month is the most popular option) you can change the date of the starting balance transaction. You will also need to adjust the amount of the starting balance.

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  • I've been following this thread and replies for some time now. As good as YNAB Support is generally, the information being presented is misleading. It makes the assumption that because you can connect to MBNA that the direct import will work.

    It doesn't and I'm saying this from current real world experience with trying to perform Direct Import from MBNA.

    This problem started when the MBNA platform was updated to support two-factor authentication several months back now. Since then, the Direct Import feature has been broken and YNAB and their partners haven't been able to figure it out and it's been frustrating.

    My subscription is coming to an end soon and if it's not fixed by then, I'm not renewing. I don't want to be entering my transactions manually and I don't want to wait until the end of my statement period to import the transactions with a downloaded Quicken QFX file. It makes reconciling a lot harder if you have many transactions and I generate many because I use my credit card for everything to take advantage of my Cash Back credit card benefit.

    To summarize, the mere fact that you can make a connection to MBNA Canada does not imply that the Direct Import feature will work. It doesn't. Not after 24 hours, not after 72 hours. Not ever.

    YNAB Support, this is still an outstanding issue that needs to be resolved.

    Reply Like
    • Hi Gray Yeti !

      We truly apologize for the inconvenience this has caused. One of our Direct Import partners has let us know the issue with MBNA is a long term issue. They haven't given up on someday restoring this connection, but it will take them some time to get to that point. 

      We do have another Direct Import partner that's having better success with connecting to MBNA, but they're currently having trouble with CIBC, TD Bank and Royal Bank of Canada. We're working on alternatives to better support connections across multiple Direct Import partners going forward.

      We'd hate to see you leave YNAB, but we understand direct import can have a big impact on your experience. If there's anything we can do to help, please don't hesitate to let us know!

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