MBNA MasterCard no longer connecting

My MBNA MasterCard (Canada) will no longer connect. I believe there was some kind of security update to their online portal. It's been a a week or two now and I am not able to sync. 

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  • Hi Sky Blue Falafel !

     

    Yeah, because of these changes that MBNA made, our Direct Import partner needs to make the corresponding changes on their end! The good news is, they're already on the case, and I will reach out from help@ynab.com to make sure you get a notification once it's fixed up. 馃槉

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    • Jannelle thanks! 馃憤

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  • Hi Janelle,

     

    Could I get an update on the progress of this? It seems like the problem is dragging on for quite some time. The ability to link to my credit card is a huge reason for paying the annual fee to use YNAB. Hopefully the fix is soon. Let me know!

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    • Sky Blue Falafel Sorry for the delayed response! We're on our holiday break, so most of the team is away spending time with their families. Our Direct Import partner let us know that the process of rebuilding this connection is going to be difficult and might take some time, but they are working on it.

      Since Janelle reached out via email last month, you'll get a message when we have any updates about MBNA! 
       

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  • Is there a current update on this topic? MBNA direct importing continues to be an issue.

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    • Hi Gray Yeti !

      Sorry for the trouble! Our Direct Import partner let us know this will be a long standing issue with MBNA. They aren't able to give us an exact time frame, because they're still actively working on things, but this most likely won't be resolved in the near future.

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      • Gray Yeti
      • Gray_Yeti.1
      • 11 days ago
      • Reported - view

      Faness Thanks for taking the time to reply and being honest and transparent about the issue. It's unfortunate but I'm guessing the issue is not just limited to YNAB and this will continue to be a problem as institutions continue to strengthen their security with 2FA and similar security measures.

      Again, thanks for the reply.

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  • This is an issue for me as well.  Probably half of my financial transactions go through my MBNA credit card.  Is manually importing the transactions the only way for me to continue using YNAB with this card?  Since this has been an ongoing issue for 6 months or so for me that would be an awfully time-consuming process.  Any ideas on workarounds?  Thanks.

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      • Gray Yeti
      • Gray_Yeti.1
      • 10 days ago
      • Reported - view

      Navy Blue Violin I've tried to find a reasonable workaround but to no avail. You can export your statement as a Quicken QFX file and then import into YNAB but any transactions that are created after your statement have to be manually inputted into YNAB 1 by 1. I haven't found the ability to "manually import" transactions that are created after my statement is released.

      Because my MBNA card is a cashback card, I use it for just about everything except at places that don't accept credit cards so I generate a lot of transactions and not having direct importing working sucks.

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  • I've been having a similar problem the last few days with my bank. It's a local credit union tied to my husband's workplace. They've always thought I was challenging the account before when I logged into ynab but didn't stop me from doing it. Now it won't login. I tried disconnecting the account and adding it back with no success. I've been using YNAB from back when it was on Steam so manually adding it was the norm for me. I guess I got spoiled by the import function. 

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    • Orange Piano I already replied on another thread, but in case you miss that one, it looks like you're in good hands with Kody over through help@ynab.com! We will figure it out. 馃槉

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