CIBC Not Importing
Hi - CIBC syncing not working. Im testing Mint vs. YNAB and having all kinds of issues with CIBC linking. What is going on? When will it be fixed? Why does Mint work so seamlessly and YNAB doesnt? I really would prefer to use YNAB, seems much better than Mint because I can get better control of budget categories but not being able to link to a bank as big as CIBC is a huge miss. You guys need to fix this ASAP. Thanks!!!
Hi Tan Mermaid !
I responded to your post on another thread, but wanted to comment here as well. :)
We use a different import partner than Mint, so direct import will work differently between the two.
After working on the widespread issue with CIBC, we've heard the final word from our Direct Import partner. They've narrowed down the issue to some server side instability with CIBC, so the connection may be inconsistent at times. We’re optimistic they’ll be able to repair the integration eventually, but our Direct Import Partner isn’t able to offer us a timeline on a permanent fix.
In the meantime, you may try attempting the connection every now and then as we've been finding the issue tends to come and go, and it’s always worth a shot! If the connection is ever down, don't forget to keep your account balances up to date! You can do that in a few ways:
- File Based Importing (you can drag and drop as file containing your transactions right into YNAB!)
- Active entry using the mobile app.
- Scheduled transactions (for those regularly occurring transactions that you know about!)
We will continue to do all that’s in our power to push for a resolution. If you have any questions or if there's anything else we can do to help, please don’t hesitate to reach out! :)
I find it frustrating that both CIBC and Simplii Financial still won’t import. And they haven’t done ANY imports for a few months now. Yes, I’m very aware of my transactions, but I’ve Always been very aware of them. It was importing sporadically every week or two but now it isn’t at all for a few months.
This just means that I have to go hunting down transactions sometimes, and also that to enter my transactions I’m flipping between apps in my phone. Triple checking I’m putting in the right numbers. Yes I could do this from my laptop but I am so very rarely on there it’s not a great option for me.
I understand different import partners do things different ways and you don’t have a gazillion of them but it is personally rather frustrating that it no longer works when last year it worked perfectly fine. 🤷🏻♀️ I am continuing to use YNAB because it’s a fantastic product. I just really really wish I could actually utilize the direct import.