Transactions Not Syncing From Mobile iOS App
Shortly after the announcement of support for Touch ID on iOS my wife and I started experiencing issues with transactions not syncing from the mobile app to the web-based app?
When I reported the issue I was asked to uninstall/reinstall the app, however the issue still presented itself. Here is a typical scenario.
- Saturday 6/22 - Using the iOS app I entered $45.00 for gasoline while at the gas station and on cellular data. The app is allowed to use cellular data.
- Monday 6/24 - While reconciling our account using our home WiFi the transaction for $45.00 was not present within the web-based app. I open the iOS app while on the same home WiFi. Next, I manually sync our account by pulling down the interface and the transaction will immediately appear on the web-based app.
My first thought was the touch id feature was causing contention with application background app refresh. So, I disabled the feature through the YNAB settings. I double checked "background app refresh" and cellular data was enabled through iOS, however the issue still persist to date.
To make sure your transactions are able to sync, we do recommend you leave the app open in the background instead of force closing. If you're seeing unusual behavior, please submit a Bug Report and we're happy to look closer!
I wanted to pass along an article that talks about why it's not best practice to force quit (iOS) apps in general, in case you're interested! 😄