I finally have the momentum with my wife to start budgeting, so I created an account and tried to add our primary financial tool— our capitalone card. Only after trying to connect it a number of times was I directed to the status page which showed it obviously wouldn't work.
First of all, letting your time-strapped users bang their head against the wall trying to connect a card you've known for some time doesn't work is simply horrid UX. Really. That alone would have been a dealbreaker had I not heard many other good things.
Beyond that, I work more than full time, am a new homeowner, married, am a half-time college student, and have lots of obligations even beyond that. I barely have time to do the actual budgeting, let alone futz around with importing/exporting stuff. My classes start back up in 2 weeks. Do you have any visibility into CapitalOne support being up-and-running within that time frame? To make it clear, I am not asking you to troubleshoot my linked account connection here. I am asking if you, as an institution, have any information that indicates you will soon have the problem that you have with CapitalOne resolved. If not, I really can't justify sinking more time than I already have into your service, which would be a bummer because it seems to be the best out there.
I hate to be frosty, but frankly your service is off on the wrong foot with me, and I simply do not have time to wait around and see if wishy-washy "we're working on it" answers pan out. That said, I'd be ecstatic to hear that an immediate fix seems to be on deck.