Still no Bank of America Connection

When will Bank of America connectivity be restored?  This has been unable to connect for days now.  The status page says that there may be delays still, but when I try to restore my connection it just says "We are upgrading this connection, please try again later".  

Why does it take YNAB multiple days to upgrade a connection to a major bank?  This is unacceptable.

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  • Hi Green Piano !

    Have you had the chance to reach out to our Direct Import team? They can take a look at your account connections specifically to see what's going on. When a bank makes major changes to their platform, it can take some time for our import partner to rebuild their integration, but our Direct Import team will be able to give you more details! :)

    Like
      • Ivory Rain
      • Ivory_Rain.12
      • 8 mths ago
      • 1
      • Reported - view

      Faness Reaching out to support for this every time is a poor solution and a poor user experience. Hopefully YNAB product leadership recognizes this as a major problem soon.

      Like 1
  • I just submitted the request to the direct import team.  Since the connection issue is listed in the YNAB status page, and the error message given is that the integration is being upgraded, I assumed that this was a known issue.  Are you saying that the error message provided is incorrect?

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    • Green Piano The error message is correct, but our Direct Import team is able to take a look at your specific account connections. In some cases, depending on the financial institutions involved, they may be able to offer an alternative solution. This isn't always the case, but it doesn't hurt to check with them! 

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  • OK, thank you for the feedback.  The Direct Import team had me re-add the connection and link all of the associated accounts.  Hopefully this will fix the issue.

    Like 1
  • Help!

    I have used YNAB for about five years and recommend it to everyone. A year ago my Capital One account stopped connecting. I finally gave up and just moved my spending to Chase. (Capital One still isn't resolved, by the way.)

    Now Chase has not connected in about two months. It's so frustrating. I really love the software, but what good is it if I can't connect to my accounts? And don't tell me to manually input. Who has time for that?

    I checked their YNAB Status page and every single credit card I own has a connectivity issue - AMEX, BOA, Chase, Capital One. And all of the most recent updates are basically, "we are still working on it! hang in there!" 

    Does anyone have a recommendation on another platform that provides the same features without all of the connectivity issues? I remember trying Mint before moving to YNAB five years ago, and didn't like it. But it's been a while since I've looked at the options. 

    Like 1
    • Beige Drum (24a99bfb1c0f) It seems a lot of connections are no longer working since it's been updated.  USAA and Chase will not connect and haven't for a few days now 

      Faness Is there an issue with direct import?  It seems since the update (seems to look like other places now such as the new Google Pay which works) most of the connections are not working.

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    • VoltaicShock We list widespread issues on our status page, but you can always reach out to our Direct Import team for more details! They can confirm if you're running into the same issue listed on the status page and possibly recommend other fixes if something else is going on with your account connections.

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  • After deleting and re-adding the connection to Bank of America, it worked for one day.  Now it is not working again.  Please tell me that I won't have to delete and re-link all of my accounts multiple times a week in order to use YNAB. 

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    • Hi Green Piano !

      Once direct import is back up and running, you shouldn't have to delete and then re-add that connection (that's reserved for troubleshooting issues). Hopefully, things are running smoothly for you shortly! :)

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  • Unfortunately the response from the direct import team was along the lines of:

    Direct import is hard.  We've been working on it for years but still can't figure it out.  Please allow up to several weeks for us to resolve your issue, but in the mean time, feel free to manually enter everything!

    I'm looking into switching back to Mint, who has been able to import my bank account information without issue for many years now, all while being a free service.

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 9 mths ago
      • 1
      • Reported - view

      Green Piano And with horrible budgeting and lots of ads. Good luck!

      Like 1
      • RocketBran
      • rocketbran
      • 9 mths ago
      • 1
      • Reported - view

      Superbone And don't forget that they sell your data, and this isn't Facebook tracking what cat photos you look at, it's a company that has details of every transaction that you have dutifully categorized for them. Or that their parent company spends millions lobbying against common-sense tax reform to simply the tax filing process, because taxes being complicated allows them to sell more copies of TurboTax.

      I'd go back to Ye Olde Spredsheete before I went back to Mint.

      Like 1
      • Ivory Rain
      • Ivory_Rain.12
      • 8 mths ago
      • Reported - view

      Superbone YNAB is superior to Mint in every way except for this, and unfortunately it is a major issue that YNAB needs to fix immediately. They should halt all other development until they fix the linking stability. They should also make the balances on Tracking accounts stay in sync. All other major budgeting platforms can do this, and most reliably. No excuses.

      Like
  • I agree, Mint isn't great, but it's easier to ignore an advertisement than it is to ignore a lack of my own data.

    Like 1
  • Same problem here. Just realized I've had no imported transactions since 11/23 on my two BofA credit cards!! Most frustrating is that the connection status reads (check), so the problem is totally hidden!!

    Like 1
      • RocketBran
      • rocketbran
      • 9 mths ago
      • Reported - view

      Orange Song Yeah i had the same, except my BofA checking acct was updating! And my 2 BofA CCs had the check mark and said they had updated at the same time that the checking account was, but nothing. I removed and re-added the connection, and no problems since.

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    • Aquamarine Rhythm thanks same situation here. Removing and re-adding the connection worked for me too!

      Like
    • Orange Song I'm glad that removing/readding worked to jumpstart this Bank of America connection! Woo! 🎉

      We don't recommend this for every error, so if you have any issues with direct import in the future,  let us know and we'll do our best to get it up and running again quickly: Report a Bank Importing Issue. 🙂

      Like
  • Bank of America? Never heard of them. 😉

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  • I've been having issues with BOA connection for weeks now.  It was working fine, until something was updated either on YNAB or BOA side. Now, I've been manually inputing and adjusting my transactions and it's a pain.  Whats the point of YNAB now ....

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    • Pantone187C I see you've been in touch with support (thank you!). Is your B of A connection still acting up? If so, please let us know and we'll troubleshoot further.

      Like
    • JB
    • Sea_Green_Zebra.2
    • 9 mths ago
    • Reported - view

    A secondary problem with this is that YNAB is showing my BOA account as completely up to date. There's a checkmark next to the account, and the tooltip text says:

      Transaction Imports: Good
      Last checked 7 hours ago

    But I just noticed that the last transaction in YNAB is in fact over two weeks old. If there were some kind of problem indicator I would at least have known to try to figure it out and manually import transactions.

    Like
    • JB You're right, it's supposed to say "delayed" in this case. If you haven't already, could you please fill out this form so we can take a look?

      Like 1
  • Has there been any resolution to this issue to date?  The Status says "ANSWERED", but I don't see any clear answer here, and I am now running into the same issue with my Bank of America checking account seven months later.

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    • Turquoise Rain I can see you've already been in touch with support - thanks for doing that! Since we're not seeing widespread issues with Bank of America at this point, working with support on your unique connection is exactly the right course of action  👍🏻

      If anyone else viewing this thread is running into similar issues,  you can fill out this form to get in touch with our support team directly. Thanks so much! 

      Like
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