Cannot Add SoFi to Accounts

My partner and I share a SoFi account. I added it to my ynab and realized it would mess up my budget (my business and personal are in my ynab, household in his) so I deleted it. He tried to add the account to his ynab and it appears to connect just fine, but at the end of the linking process there is a blank window with no success message. This is very frustrating because this is the most important account. The log in credentials are fine and it appears to link fine, until the blank window appears. 

Any ideas? 

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    • Melissa
    • Routinely questioning every assumption I have about my budget, my spending, and my savings habits.
    • todays_mel
    • 10 mths ago
    • 1
    • Reported - view

    YNAB has a way to report bank connections issues:

    It's on the righthand side of the main forum page, too.

    Like 1
  • Hi paulamc ! Melissa is 100% correct. I wanted to ping you, to make sure you saw it. 馃檪 If you can report a Bank Importing Issue here, our Direct Import team would be happy to check on this connection for you!

    • paulamc
    • All we have is Thrift and Beauty.
    • Khaki_Mermaid_c51f733e8
    • 10 mths ago
    • 1
    • Reported - view

    I will do that. Thanks!

    Like 1
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  • 10 mths agoLast active
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