Chase not importing?

I know there is a place where I can see if there is a known issue with a bank but I can never remember where to find it.  I've been having issues with Chase today, anyone else?

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  • Hi Slate Blue Falcon !

    I believe your'e referring to our status page. I'm not seeing any active Chase issues and I have a Chase account that just imported transactions (maybe an hour ago). Give Superbone's suggestion a try and report a Bank Importing Issue if that doesn't fix it. :)

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  • Login to your Chase account. I had to verify my device. Then I could fix it in YNAB by clicking on the icon next to your account.

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  • I have been having issues with Chase after the pending transactions thing was added.  It doubled my import and didn't match anything and now it's out of sync.  Trying to get it back into sync.

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  • I called chase as i too was having connectivity issues. What they told me is that Chase no longer supports YNAB. They likely struck a deal with Intuit and Minted/Quicken. Can YNAB support please validate this, as this is a major issue for me! I love YNAB and love Chase, but might have to switch to Minted :(

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      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 1 mth ago
      • Reported - view

      Beige Harp I'm not support but I can tell you that's not true as my Chase Amazon Prime card imports without issue.

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      • Beige Harp
      • Beige_Harp.10
      • 1 mth ago
      • Reported - view

      Superbone I’d like to hear from YNAB on this. I have two different chase accounts linked. One is still working right now and the other isn’t which triggered the call to Chase. I hope you’re right!! 

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    • Hi Beige Harp !

      Our import partners have connections to Chase, so the representative might have been confused (thinking they supported YNAB directly instead of Plaid or MX). My personal Chase connection is still working, but transactions don't import on the weekends. If you're still having trouble, please report a Bank Importing Issue to let our Direct Import team know!

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  • Out of curiosity, what account types are not syncing for people?  I opened a few CHASE FIRST BANKING accounts for my kids.  They connected fine. But I noticed today that transactions are not importing.  Yet ynab recognized amount if I attempt to add a connected account (same account shows new balance).  These checking accounts are not standard checking as they are a white labeled greenlight product offering. I'm guessing that transactions don't show up in the same way as other chase accounts and that is the issue.  Hope it is a temporary issue and can be addressed by ynab team.

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