Capital One - URGH!

I have used YNAB daily with auto imports and understand since PLAID i need to go through extra security authentication BUT now although it's saying it's connection is fine it is not importing transactions for the last 5 days which have cleared in my accounts. 

If I wanted to manually import or add every single transaction I'd use a spreadsheet. 

YNAB has fundamentally changed the way I budget, spend and save and this is super disappointing. Looking into alternatives if anyone else has tried another software which might now be better? Let me know! If my subscription hadnt just renewed for the year I might well have jumped ship.

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  • Sorry for the trouble! We've run into quite a bit of static with Capital One, as of late. Our Direct Import Team is working towards a solution, but if you'd like them to take a look at your accounts, please report a Bank Importing Issue. That's the best way to make sure all options are being taken to fix the issue with your accounts. :)

    Like 2
      • DiverBroski
      • Cyan_Piranha.7
      • 6 mths ago
      • 8
      • Reported - view

      Faness your team needs to work harder and be proactive at sharing transparent status updates. I just tested a 30 day trial of Simplifi (https://get.simplifimoney.com/) and the import worked seamlessly with Capital One. They didn't even prompt for the 2-factor authentication. 

      I have now tweeted and called Capital One and was speaking to their advanced tech support. Basically, they said YNAB and/or PLAID is not a qualified 3rd party app as they do not meet Capital One's security requirements. 

      So what gives? You are telling me that Mint/Quicken/Simplifi can meet the security requirements, but YNAB cannot? Do you not take our security seriously?

      I DO NOT want to hear any suggestions for manual imports. I see that as the equivalent of telling me that my car works great with a broken engine, because my windows/heat/ac/radio still function properly. 

      So please share what YNAB is doing to satisfy the security requirements.

      Like 8
      • DiverBroski
      • Cyan_Piranha.7
      • 6 mths ago
      • 4
      • Reported - view

      Cyan Piranha just tested another app that leverages PLAID... It appears the issue is at PLAID as I get the same message within YNAB. What is PLAID doing to resolve this issue? Why did you switch to a provider that does not work?

      Like 4
    • Hi Cyan Piranha !

      If you use the form to report a Bank Importing Issue, our Direct Import Team can go over alternatives available for your account and provide more details on the issue with Capital One. 

      Like 1
    • DiverBroski 

      Agree - nice work; these details are known to YNAB, I believe, and it is a security issue with them or there third party selections. None transparent support is non adequate support. Security is inconvenient and we YNAB uses expect security with our financial information trusted to them. The switch to PLAID failed - fix it.

      Like 2
    • DiverBroski yeah this is crazy. I emailed support right after the switch to plaid, because capital one literally has an API built specifically for this feature. A developer team with almost any level of experience could figure this out, yet somehow YNAB somehow found a way to switch to a service provider that’s even worse than the one they used before, which at least worked (even though you had to insanely reconnect daily). 
       

      Capital One is my main CC and my ynab renewal is coming up. I’ve been using a different card this last month hoping ynab would resolve the issue but if it isn’t fixed soon I’ll be canceling too.

      Like
  • It looks like they simply aren't allowing YNAB to connect. Saw a message that YNAB is working on it, and we should call Cap1 to voice our concern. Doesn't sound very promising. 🤷‍♂️

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  • I use USAA and can import but after importing one item Plaid? or YNAB? loses the connection and requires me to go through the entire connection process again.   I like YNAB as a tool but since they are charging me money and importing was the main reason I started up with YNAB, I would also like to know if there are other alternatives being used that people like.  It seems that Plaid or YNAB have had plenty of time to work out these connection issues.  I'm not a computer wiz kid or anything like that, but this can't be fixed?  Import is a major feature of this platform...

    Like 3
    • Von Pow I'm definitely not jumping ship yet, as i find YNAB excellent with what they do, including their customer service. I also imagine other budgeting software runs into these security-update issues. But of course, without bank connections there's really no point. 

      Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • 3
      • Reported - view

      Von Pow If importing is the main reason you're using YNAB then just switch to Mint. It's free and has the best importing. The main purpose of YNAB is great budgeting and optimizing your finances. It runs circles around Mint in that regard but direct importing is just a secondary feature for those of us in the US and Canada who are able to use it. BTW, are you actively working with YNAB support to fix your issue?

      Like 3
  • No need to defend YNAB folks and I’m not jumping ship.  Just curious as to other options out there that offer direct importing.  I will check out Mint which I have heard of (some reviews I’ve read mention some shortcomings as far as budgeting in Mint).  Are there others?

    I completely agree that YNAB has fantastic budgeting tools (I’ve been using YNAB direct importing with great success for a little more than a year).  However, direct importing was the main reason that I started using YNAB.  The rest of the ‘good stuff’ I discovered in YNAB was the gravy for me.  Direct importing basically eliminates errors on my part, eliminates the need to manually record each transaction, and my budget is such that a couple days Or more waiting for things to post at my bank is not an issue.  I simply think that if the good folks at YNAB are going to offer direct importing as a service to enhance or promote their platform that it should work, that’s all.  I will fill out the form provided by support, that’s a good idea.  This is my only issue with YNAB...Direct importing.

    Like 1
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • 1
      • Reported - view

      Von Pow Perfectly understandable. YNAB needs to get their act together with direct import. Obviously, things have gotten worse with the Plaid take over. For the price YNAB charges, the user should expect direct import to work (if it’s available in your country). They should be on the same level as Mint as far as direct import is concerned and apparently Plaid isn’t at that level at the moment. Mint (Intuit) has been working with direct import long before YNAB got in the DI game. I’m not making excuses for YNAB, just stating the facts.

      Your question about alternatives has been asked many, many times and so far, nobody has come up with a viable alternative. YNAB runs circles around everybody else when it comes to budgeting.

      Like 1
      • DiverBroski
      • Cyan_Piranha.7
      • 6 mths ago
      • Reported - view

      Superbone completely agree, YNAB is awesome and we shouldn't make excuses for them as it only drives complacency. It is a paid SaaS and they should continuing be improving it based off customer feedback. The forums is a feedback channel. 

      Long before YNAB I used Money Well (Mac OS /iOS only... 😢). Super awesome, but I'm now a PC/Android user so I had to find an alternative. 

      The alternative I found was mvelopes (SaaS). However... I had some issues when they migrated to the new version. Still worth checking out. 

      Lastly, I called Capitol One and told them to fix this issue or I'm canceling my CC. I don't owe them anything I'm just really into the 1.5% cash back and credit monitoring... 

      Any other good CC with cash back? 

      Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • 2
      • Reported - view

      Cyan Piranha Yes, my go to is the Citibank Double Cash card which gets you 2% on all purchases. 1% upon purchase and 1% upon payment. I also have a Chase Amazon Prime card that I use exclusively at Amazon for 5% back. Finally, I have a Costco Citibank card that gets me 4% on gas and 3% on dining out. All of these cards work flawlessly with YNAB.

      Like 2
      • DiverBroski
      • Cyan_Piranha.7
      • 6 mths ago
      • 1
      • Reported - view

      Superbone going to be opening a Citibank card now! Thank you!!! 

      Any chance they provide credit monitoring? No biggie if not. 

      Like 1
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • Reported - view

      Cyan Piranha I didn't think so until I just went and looked! I just signed up for it:

      Offered with your card

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      Like
  • I am in the exact same boat. Frustrated at the import from Capital One. But I have also fallen in love with the platform and do not want stop using it yet. Capital One seams to be the bank with the most issues, so instead of constantly fighting it, I decided to open another back account that ranks higher on the ynab bank connection list and give it a shot. Besides Cap1 I have 4 other accounts connected and those never have issues.

    The one thing I have heard a lot here and you will probably hear as well is " If you are here for the import you should look elsewhere " line. That to me feels like like a cop-out answer. I am not paying for a subscription for a service that without the import and filter features is nothing more that a fancy ( well developed ) spreadsheet with an envelope concept.

    Thankfully in my experience, it is just this one bank that has a major issue. So I will try another bank.

    Just my opinion, Thanks and good luck.

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • Reported - view

      Purple Lion My only Capital One account was a credit card so I cancelled it due to these issues. I have no issues with my remaining budget accounts. I think you’re on the right path with your decision as Capital One isn’t the end all, be all. If they don’t want to play nicely with YNAB and YNAB direct import is more important to you, I think it’s a valid thing to do.

      Like
  • Still having issues with importing...Filled out the  YNAB bank reporting form and was directed to trouble shooting pages on YNAB.  Page said to change my password to less than 32 characters and to only use certain "special characters".  Not a big deal I guess but that change is a big reduction in the strength of security I have always used for the bank all along (linking has not been an issue at all until the switch to Plaid).  After making the advised changes I tried to log in via YNAB in Firefox.  Result...YNAB or Plaid informed me that my "security credentials are incorrect."  I can log into my bank (USAA) using the new password no problem (made no change to my username).  This was all after unlinking my accounts and then trying to re-link them.  I guess I'll have to wait to see what action the reporting form yields.  :=(

    Like
    • Von Pow Sorry for the trouble and thank you for submitting that form! Our Direct Import Team can take a closer look at what's going on to help you get back up and running! :)

      Like
      • Von Pow
      • Tan_Drum.2
      • 6 mths ago
      • 2
      • Reported - view

      Faness I received an email from Robert (YNAB support) after using the web form linked above  with some instructions that basically said to dump my current connection with my bank and establish a new one.  I did so and things seem to be working.  I will of course be watching over the next few days to see if any issues reappear, but today it is working as it should...  :-) Fingers crossed!

      Like 2
    • Von Pow Glad to hear it! 🎉 If you have any further trouble, let us know.

      Like
  • I have had this same problem with Capitol One with no imports over the past week. I love YNAB and hope this can be fixed soon

    Like
  • Having the same issues as well. I love my Capital One experience, so I'm not going to switch banks, but I also love YNAB. For now I'll report the issue and manually load transactions, but if this goes on much longer YNAB shouldn't be charging for services it's not providing. 

    Like 3
  • Hi, are there any updates on the issues with Direct Import and Plaid? I followed the suggestions and reported the issue, but got a response back from YNAB support that the team is aware and working on it. That was 2+ weeks back. Now, even Wells Fargo Bank seems to be on/off.

    Like
    • Hi Festive Healer !

      You can respond to your email from support at any time to request an update. We're still working on the issue with Capital One and it's listed on our status page. You can also report the issue with Wells Fargo so our Direct Import Team can take a closer look.

      Like
  • My checking and savings accounts are all with Capital One and importing has been spotty at best since the change to Plaid.  I actually don't think I've been able to import at all for a few weeks now.  If this isn't resolved soon, I'm going to start looking into other budgeting tools since it's easier than switching banks.

    Like
  • Same here.  Support switched me over to another importer but that one won't connect either.  Such a mess and not worth paying for if it won't import.  There are free google sheets that do the same thing as YNAB minus the importing feature.  I don't know what else to do at this point.

    Like
      • DiverBroski
      • Cyan_Piranha.7
      • 6 mths ago
      • 1
      • Reported - view

      Beige Snow try re-doing the sign-in several times. I think it took us about 5 tries before we were prompted for the 2-factor and now its smooth sailing. 

      Like 1
    • Hi Beige Snow !

      Sorry for the trouble! If the switch is still giving you connection issues, please respond to support so they can take another look!

      Like
  • Having the same problem here.  I just emailed YNAB about it, but it looks like they won't be able to fix it.  Someone said that Citibank accounts import without needing extra verification.  Can someone confirm that for me?  I'll make the switch today if that's the case! 

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 6 mths ago
      • 1
      • Reported - view

      Orchid Mill (b3643fa9b7d4) I can confirm. I have two Citibank credit cards and no extra verification is needed. They're always updated within 8 hours during business days.

      Like 1
  • NMD said:
    YNAB has fundamentally changed the way I budget, spend and save and this is super disappointing.

     I also find YNAB import feature the most frustrating and disappointing of their service. No other financial site that I use has the number of issues with connecting to financial institutions. And those services are free.

    The latest is Capital One. After removing and then trying to re-add the connection, I now see a request to do the homework that Plaid and YNAB should be doing: to contact Capital One. It's not clear to me that it's Capital One's issue because those others connect with no issues. And it's quite annoying to have Plaid ask us, who are paying YNAB, to ask us to do the work of following up with Capital One. 

    I have reported the Capital One issue to YNAB. But I agree with others here and on several other threads, that YNAB doesn't appear to take importing as important as other services do.

    Like 2
  • I spent a little bit of time googling, and found Capital One and Plaid are feuding. As far as I’m concerned, if C1 wants to have a spat with Plaid, making my data unavailable to me, then I’m taking my business elsewhere.  My current goal is to pay down my cards and closet almost all of them. I’m not going to keep C1 cards.  It also removed them for the list when I shopped for an inert eat bearing checking and savings accounts.

    Like 1
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 5 mths ago
      • Reported - view

      Dave That’s what I did and never looked back. I just had the one Savor CC card though.

      Like
  • Yeah, this transition to Plaid has been hugely disapointing. I don't pay Plaid, I pay YNAB and it reflects extremely poorly on the service.  The communication has been shoddy on what I consider to be a pretty serious flaw (most of my accounts now have trouble syncing, or are syncing significantly less frequent than they used to).  From the user perspective, YNAB (the way I use it) is broken.  I know the work arounds, but I wouldn't be paying this much for a manual entry budget system.  What are you doing to fix your product??

    Like
    • Hey Orchid Lobster ! I know it's frustrating when your connection isn't running as expected. Your accounts are connected through another provider, MX. They are having trouble today, and it's causing longer load times. We're working with them to resolve the issue. Our status page will be updated as we know more, and I'll be updating this forum thread as well.

      Like
    • Nicole I appreciate the reply, but it's definitely a bigger problem than a today issue.  Sync has been a problem for months.

      Like
    • Orchid Lobster Capital One in particular has been a tricky one! The issue I mentioned above has been resolved, and connections should be returning back to normal as everything catches up. If you can report a Bank Importing Issue, our team is happy to check on those if any issues persist!

      Like
  • I can't even add Capital One at all as an account. 

    Like
    • Forest Green Violin When you have a moment, please fill out this form and our Direct Import team will take a look and see whether it's possible to get your Capital One accounts linked. (Believe it or not, it depends mostly on which other banks you also want to link.)
       

      Like
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