Capital One - URGH!

I have used YNAB daily with auto imports and understand since PLAID i need to go through extra security authentication BUT now although it's saying it's connection is fine it is not importing transactions for the last 5 days which have cleared in my accounts. 

If I wanted to manually import or add every single transaction I'd use a spreadsheet. 

YNAB has fundamentally changed the way I budget, spend and save and this is super disappointing. Looking into alternatives if anyone else has tried another software which might now be better? Let me know! If my subscription hadnt just renewed for the year I might well have jumped ship.

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  • Sorry for the trouble! We've run into quite a bit of static with Capital One, as of late. Our Direct Import Team is working towards a solution, but if you'd like them to take a look at your accounts, please report a Bank Importing Issue. That's the best way to make sure all options are being taken to fix the issue with your accounts. :)

    Like 2
    • Faness your team needs to work harder and be proactive at sharing transparent status updates. I just tested a 30 day trial of Simplifi (https://get.simplifimoney.com/) and the import worked seamlessly with Capital One. They didn't even prompt for the 2-factor authentication. 

      I have now tweeted and called Capital One and was speaking to their advanced tech support. Basically, they said YNAB and/or PLAID is not a qualified 3rd party app as they do not meet Capital One's security requirements. 

      So what gives? You are telling me that Mint/Quicken/Simplifi can meet the security requirements, but YNAB cannot? Do you not take our security seriously?

      I DO NOT want to hear any suggestions for manual imports. I see that as the equivalent of telling me that my car works great with a broken engine, because my windows/heat/ac/radio still function properly. 

      So please share what YNAB is doing to satisfy the security requirements.

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    • Cyan Piranha just tested another app that leverages PLAID... It appears the issue is at PLAID as I get the same message within YNAB. What is PLAID doing to resolve this issue? Why did you switch to a provider that does not work?

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    • Hi Cyan Piranha !

      If you use the form to report a Bank Importing Issue, our Direct Import Team can go over alternatives available for your account and provide more details on the issue with Capital One. 

      Like 1
  • It looks like they simply aren't allowing YNAB to connect. Saw a message that YNAB is working on it, and we should call Cap1 to voice our concern. Doesn't sound very promising. 🤷‍♂️

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  • I use USAA and can import but after importing one item Plaid? or YNAB? loses the connection and requires me to go through the entire connection process again.   I like YNAB as a tool but since they are charging me money and importing was the main reason I started up with YNAB, I would also like to know if there are other alternatives being used that people like.  It seems that Plaid or YNAB have had plenty of time to work out these connection issues.  I'm not a computer wiz kid or anything like that, but this can't be fixed?  Import is a major feature of this platform...

    Like 1
    • Von Pow I'm definitely not jumping ship yet, as i find YNAB excellent with what they do, including their customer service. I also imagine other budgeting software runs into these security-update issues. But of course, without bank connections there's really no point. 

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      • Superbone
      • YNAB convert since 2008
      • Superbone
      • yesterday
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      Von Pow If importing is the main reason you're using YNAB then just switch to Mint. It's free and has the best importing. The main purpose of YNAB is great budgeting and optimizing your finances. It runs circles around Mint in that regard but direct importing is just a secondary feature for those of us in the US and Canada who are able to use it. BTW, are you actively working with YNAB support to fix your issue?

      Like 2
  • No need to defend YNAB folks and I’m not jumping ship.  Just curious as to other options out there that offer direct importing.  I will check out Mint which I have heard of (some reviews I’ve read mention some shortcomings as far as budgeting in Mint).  Are there others?

    I completely agree that YNAB has fantastic budgeting tools (I’ve been using YNAB direct importing with great success for a little more than a year).  However, direct importing was the main reason that I started using YNAB.  The rest of the ‘good stuff’ I discovered in YNAB was the gravy for me.  Direct importing basically eliminates errors on my part, eliminates the need to manually record each transaction, and my budget is such that a couple days Or more waiting for things to post at my bank is not an issue.  I simply think that if the good folks at YNAB are going to offer direct importing as a service to enhance or promote their platform that it should work, that’s all.  I will fill out the form provided by support, that’s a good idea.  This is my only issue with YNAB...Direct importing.

    Like 1
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 14 hrs ago
      • 1
      • Reported - view

      Von Pow Perfectly understandable. YNAB needs to get their act together with direct import. Obviously, things have gotten worse with the Plaid take over. For the price YNAB charges, the user should expect direct import to work (if it’s available in your country). They should be on the same level as Mint as far as direct import is concerned and apparently Plaid isn’t at that level at the moment. Mint (Intuit) has been working with direct import long before YNAB got in the DI game. I’m not making excuses for YNAB, just stating the facts.

      Your question about alternatives has been asked many, many times and so far, nobody has come up with a viable alternative. YNAB runs circles around everybody else when it comes to budgeting.

      Like 1
  • I am in the exact same boat. Frustrated at the import from Capital One. But I have also fallen in love with the platform and do not want stop using it yet. Capital One seams to be the bank with the most issues, so instead of constantly fighting it, I decided to open another back account that ranks higher on the ynab bank connection list and give it a shot. Besides Cap1 I have 4 other accounts connected and those never have issues.

    The one thing I have heard a lot here and you will probably hear as well is " If you are here for the import you should look elsewhere " line. That to me feels like like a cop-out answer. I am not paying for a subscription for a service that without the import and filter features is nothing more that a fancy ( well developed ) spreadsheet with an envelope concept.

    Thankfully in my experience, it is just this one bank that has a major issue. So I will try another bank.

    Just my opinion, Thanks and good luck.

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      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 14 hrs ago
      • Reported - view

      Purple Lion My only Capital One account was a credit card so I cancelled it due to these issues. I have no issues with my remaining budget accounts. I think you’re on the right path with your decision as Capital One isn’t the end all, be all. If they don’t want to play nicely with YNAB and YNAB direct import is more important to you, I think it’s a valid thing to do.

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