Cibc bank link to ynab account- is not working

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  • Hi Slate Gray Orca !

    Thanks for reaching out! Our Direct Import partner is currently looking into some wide-spread connection issues they're experiencing with CIBC. I'm going to reach out from help@ynab.com, so we can reach out to you directly when we know more. 馃榾
     

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  • Hi Nicole, I'm also having issues with the CIBC bank link.  I have to reconnect it every week or so (started in January) and now it won't connect at all.  I hope you guys can resolve this issue soon because I love the sync feature.

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    • Hi Jake Gour - Sorry for the trouble! Our Direct Import partner is looking into the cause of the disruption. I've sent you message from help@ynab.com!

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      • Jake Gour
      • jakegour
      • 6 mths ago
      • 1
      • Reported - view

      Nicole at YNAB thanks for being to quick to respond to. I thought I'd let you know that the integration seems to be working again. I've had payments coming in for the last week or so. 

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    • Jake Gour Yay! We're happy to hear things are back up and running! Thank you for sharing! :)

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  • I'm having a similar issue as well. :( Patching it with the file transfer has been frustrating, as its resulted in a bunch of duplicated transactions that I then have to clean up.

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      • Jannelle
      • jannelle_ynabsupport
      • 6 mths ago
      • Reported - view

      Graham S I鈥檓 sorry you are still having trouble! I just looked into your connections on the backend, and it looks like the CIBC connection is successful, but are you having issues with the transactions coming in? If so, you can write in to help@ynab.com with some transaction examples (assuming you don't want to post them here 馃槉) and we will get our Direct Import partner on the case!

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  • I am also having problems with CIBC

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    • Hi Pink Viper !

      I'm sorry you've having trouble! Our Direct Import partner is looking into this. I've sent you an email from help@ynab.com with more information!

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  • It hasn't been working for a few days for me now. Any ideas of when this will be resolved?

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  • Same.  With citi and my normal bank not working...YNAB is making things harder to budget

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    • K8pysun JDL 

      Hi there! I'm sorry I don't have better news. The Direct Import partner is looking into these connection issues with CIBC, however we don't have a timeline. They've been working on it and we hope it will be fixed soon!

      In the meantime, have you tried our File Based Importing option? Bringing in your transactions is as easy as dragging & dropping the file!

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  • First TD wouldnt sync for about 5 months. Then PC Mastercard has been down for a few months. Now CIBC is not linking. I'm feeling SO FRUSTRATED. I love YNAB but honestly I will not be renewing my subscription. I'd rather save the money and use a spreadsheet to budget with- this is more time/work than a spreadsheet would be at this rate.

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      • Pink Viper
      • Pink_Viper.2
      • 6 mths ago
      • Reported - view

      Ivory Wildebeest I realize it鈥檚 frustrating. Direct download of transactions still works, though, right?  Using the direct download still should be pretty fast, if not quite as automatic as sync. 

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      • Pink Viper
      • Pink_Viper.2
      • 6 mths ago
      • Reported - view

      Pink Viper checked this morning looks like my CIBC is back up and running!  (Happy dance)

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      • Pink Viper
      • Pink_Viper.2
      • 6 mths ago
      • Reported - view

      Pink Viper should have said 鈥渇ile based import鈥 rather than 鈥渄irect download鈥. 

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  • Hi all, I tried removing the CIBC and redoing all he links for the bank and I still have no success in syncing. It'S been a long 2 weeks of manually importing and such to have things in sorta real-time. Is there any provisional time-frame for a solid fix?. Just wondering. The program is great, when importing works.

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    • Hi Foz Hebert ! I'm sorry you've been having trouble.

      Our Direct Import partner is working directly with CIBC to get this resolved, but are unable to provide a timeline. We鈥檒l post updates on our Status Page as we hear back, so please check in with us there!

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  • I'd like to know what is the status with the CIBC problems connections. It works the fist week of the free trial and since then i don't know. I'd like to register but i dont want to pay if its not gonna work with CIBC. Thank you.

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    • Hi Orchid Guitar !

      It looks like the CIBC connection still isn't completely stable. An issue was fixed a few weeks ago, but we're hearing reports from YNABers once more鈥攕o we have our Direct Import partner investigating! They're working with CIBC to get things running again.

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  • I'm also having this problem. I'm over a week in to the trial but can't add my bank :(

    I know dealing with banks on this sort of thing is a huge pain, but is there an update?

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    • Hi Harry Showerdrain !

      Sorry for the trouble! I wish I could say data integration wasn't a pain, but you're right. When banks make changes to their platforms, it can take our Direct Import partner a while to rebuild and get things back up and running. We don't have an update just yet, but we're keeping our eyes on things!

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  • Any more updates on the CIBC connection? It鈥檚 still not working on my account, and I can鈥檛 even re-add the connection for my one account I had disconnected a while back, and was delayed reconnecting. It would be nice if it were working again soon!

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    • Hi  Lynx Kitties ! We asked for an update, and the Direct Import partner let us know that they're still working on it! Fingers crossed that we have better news soon.

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  • It really seems like it has been a long time. My trial is almost over, but I haven't even been able to add my account yet. I *could* do it manually, but I really like the idea of the automatic feature.

    Is this normal for things to be broken this long?

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    • Hi Harry Showerdrain 鈥 Sorry for the trouble! It can vary. Some issues can be resolved quickly, others take more time and involvement with our Direct Import partner.

      I'm happy to extend your trial, so you have a little more time to explore our other methods to bring transactions in. I'll reach out via email!

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  • I used up my free trial while I was living in the US and all my accounts there were working fine. Now I'm living in Canada and CIBC is not linking/syncing. I really can't use YNAB without that feature so I'm paying for something I can't use right now. Total bummer because I really do want to use it!

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    • Hi The Greening Girl !

      Sorry for the trouble! Our Direct Import partner let us know this is going to be a longterm issue. They're still working on a fix, but they can't say for certain how long that will take. For now, the instability with CIBC is, unfortunately, expected.

      We don't want you to pay for something you won't use. If you delete your YNAB account you'll automatically receive a pro-rated refund back to the card you used to purchase your subscription. If you'd rather not delete your account, you can write in to help@ynab.com and we can process your refund that way.

      We hope you'll give YNAB another chance once this is back up and running! :)

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  • Hi - CIBC syncing not working. Im testing Mint vs. YNAB and having all kinds of issues with CIBC linking. What is going on? When will it be fixed? Why does Mint work so seamlessly and YNAB doesnt? I really would prefer to use YNAB, seems much better than Mint because I can get better control of budget categories but not being able to link to a bank as big as CIBC is a huge miss. You guys need to fix this ASAP. Thanks!!!

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    • Tan Mermaid I had the same opinion, however I watched this video https://www.youtube.com/watch?v=xPVEB759gkU and it changed my mind. I find better control over my budget and money when I manually review and add transactions. With YNAB, you're buying in to a budget philosophy, and with that, automatic imports aren't really that important, maybe more of a distraction.

      Take the 30 minutes to watch that video, I can't recommend it enough. I was about to dump YNAB for Mint, but I came across that video and ended up keeping YNAB (any YNAB staff reading this, he should get credit for me keeping YNAB!).

      I know it's a bit more work to manually add transactions, but it's a lot better control in the end.  That being said, I've noticed my CIBC transactions coming in more often, however I still review, correct, and add manually as required.

       

      Copy Faness

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    • Harry Showerdrain hi Harry. I do appreciate the importance of being involved in your own budgeting and becoming a real expert and master of all your spend. But I need the auto linking or else this really loses something vs mint. I鈥檓 using both simultaneously and in mint I鈥檓 not using their auto-categorization and I鈥檓 categorizing every transaction myself.

      YNAB is still a better system because it allows you to have better control over categories and subcategories among other things.

      But if I can鈥檛 auto link my account it鈥檚 like having an awesome phone without an internet connection.  

      And the issue im talking about isn鈥檛 with a small bank - it鈥檚 the 10 largest in North America.

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    • Tan Mermaid I can appreciate that, it certainly seems handy to have it automatically import. I was disappointed at first as well, but have made it work for me.

      My *VERY* uneducated guess on the matter is that YNAB is only allowed a certain number of API calls to CIBC per day (or hour perhaps) and are obviously exceeding this.  Again, this is simply a guess, and I really have no idea.

      I do know that while it works with Mint, as a long-time budgeter (is that a word?) YNAB is a much better approach (even though we'd all appreciate the import working).

      I have been able to make myself make it work with the manual import, but hopefully they get the automatic import sorted soon.

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    • Hi Tan Mermaid ! 

      Sorry for the trouble! We do use a different Direct Import partner than Mint. In fact, Mint just so happens to have a monopoly on Intuit, who owns them. 

      After working on the widespread issue with CIBC, we've heard the final word from our Direct Import partner. They've narrowed down the issue to some server side instability with CIBC, so the connection may be inconsistent at times. We鈥檙e optimistic they鈥檒l be able to repair the integration eventually, but our Direct Import Partner isn鈥檛 able to offer us a timeline on a permanent fix. 

      In the meantime, you may try attempting the connection every now and then as we've been finding the issue tends to come and go, and it鈥檚 always worth a shot! If the connection is ever down, don't forget to keep your account balances up to date! harry_showerdrain linked a great video and here are a few more resources:

      1. File Based Importing (you can drag and drop as file containing your transactions right into YNAB!)
      2. Active entry using the mobile app.
      3. Scheduled transactions (for those regularly occurring transactions that you know about!)

      We will continue to do all that鈥檚 in our power to push for a resolution. If you have any questions or if there's anything else we can do to help, please don鈥檛 hesitate to reach out! :)

      Reply Like 1
  • This is still an issue 6 months later.  Please fix it

    Your new customer

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    • Hi Spring Green Deer ! Welcome to You Need A Budget! Our Direct Import partner is still working on updating their integration with CIBC and we hope it will be restored eventually, but they let us know it will be a long term issue.

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    • Nicole Yes I understand that. I just want to emphasize how extremely bad it is.

       

      I opened my account 8/8/2019.  Its now 8/16/2019 and not a single credit card transaction has appeared.

      Your service is essentially unusable for CIBC clients.

      And as for the workaround, it would be such a huge waste of time if I had to manually enter the 100 or so transactions I get every month.   Manual upload is possible I guess, but yet again breaks the flow.

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    • Spring Green Deer We are actively working to make this less of a pain point for users (and for us too, since we're all YNABers ourselves!). We're constantly exploring options with existing and new data providers to help with that. Direct import is something we do want to provide as a dependable feature!

      For what it's worth I will say that while direct import is a really amazing feature (especially when it's working!), we feel our method is strong enough that your budget can still work very well without it. Lots of YNABers don't use direct import at all and they're still able to have and use an awesome budget. We actually wrote a blog post about this that goes into more detail.

      When we introduced the feature, Direct Import was intended as more of a back-up for filling in where you may have missed (or forgot!). I hope you鈥檒l explore our other transaction entry options during your extended trial, including File-Based Import. Of course, we'll continue to dig into this CIBC issue!

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