I took a look and I see you reached out to support via email! It looks like you're running into a different issue and we've asked our Direct Import partner to take a look. Hopefully, they'll have this ironed out soon! :)
Faness yes I have.. wasn't sure what the issue was so looking for any possible solutions. Hoping it's corrected soon. For my particular needs, the direct import feature is what's helping me stay on track. Hope it's corrected soon.