Transaction added to wrong account

A transaction added to one credit card is being added to a different credit card. I email support but didn't hear back. 

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  • Hi metsli99 ,

    Sorry for the delay in getting to your message over at YNAB support – we're a little backed up over there this week.

    As a first step, have you already tried our troubleshooting steps? More specifically, have you tried to “remove” the connection (not the account!) and then re-connect? It's different than using the Disconnect button, you won't lose any data, and it seems to do the trick for most issues! 

    Try that out and know that we'll get to your message as soon as we can over at help@ynab.com !

    -Elena

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