Can't Connect Capital One 360 Checking
I am unable to connect my Capital One 360 checking account to YNAB. I generated an access code and am using that and my customer ID as instructed in the form fill, but it keeps failing to connect. This is my main bank account so I really need this to sync. I've tried it on my phone and on the website. I'm running Mac OSX Sierra and I'm on Google Chrome. Suggestions?
Hi Alice Blue Falcon !
I took a look and I see a successful connection to Capital One but a credentials error for Capital One 360. Were you able to to get your accounts connected?
If not, here are some things you can try that typically help resolve this issue:
— Check to make sure the URL you use to log into your online banking account matches the URL you see in YNAB.
— Double check to make sure you're entering the correct credentials. If you’re using a password manager, try entering your login credentials in manually.
— Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.
— Make sure your password doesn't contain any of these characters:
- Pipe: |
- Tilde: ~
- Less Than: <
- More Than: >
- Ampersand: &
If that doesn't do the trick, let me know and we'll go from there! :)
If the steps above don't do the trick, we've also heard from quite a few users that Capital One is making some platform changes, and part of the change involves regular Capital One accounts being consolidated with 360 accounts. In that case, you may find better luck connecting your 360 accounts to the "Capital One" option.
Give that option a shot and let me know how it goes! Fingers crossed!
I've been having some problems also with my CapitalOne360 accounts. It used to work but no longer.
I know I have to enter the information from the Access Code page and enter that information which includes Customer Number and the Access Code. I've tried to create a new code from the CapitalOne360 website but no luck.
I just don't want to create a new topic, but there seems to be multiple people having the same problems.