CIBC accounts not syncing as of Jan 1st

Hey all. So my Amex account still syncs correctly but my CIBC is unable to connect. Any ideas? Triple checked the account and password, no issues there. I'm at a loss of why it suddenly stopped working. 

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  • Same here

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    • Lavender Pegasus assuming this is a CIBC issue then. Huge bummer

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  • Hi Hot Pink Sander and Lavender Pegasus !

    Sorry for the trouble! Sadly, you're right - this is a CIBC issue. It looks like they recently made a few changes to their platform and it's causing trouble with direct import. We have already reported this issue to our Direct Import partner and they're working on a fix! :)

    It may take them some time to figure out what's going on, but they are able to resolve many Direct Import issues within a couple of weeks. 

    I’d recommend checking on the connection whenever you happen to be in your budget. Sometimes issues are resolved before our partner gets back to us, and it’s just waiting for your credentials to be entered again (by hitting Import(!) at the top of the account on the website or tapping the banner at the top of the account in the mobile app and following the prompts).

    To keep everything up to speed, enter transactions on the go with the mobile app and/or try File-Based Importing (in the web app). It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB!

    Let me know if you have any questions!

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      • MXMOM
      • MXMOM
      • 1 yr ago
      • Reported - view

      Faness hopefully CIBC didn't implement the same change as PC MasterCard (considering they are related organizations). We all know (at least in Canada) how that solution is working out so far :(

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    • MXMOM I tend to enter all my transactions manually so it isn't a huge bother but it's nice having the auto import

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    • Faness do you have an ETA on when this will be fixed? Other financial software I use is not having any trouble importing CIBC. I find this is a repeating problem with YNAB.

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    • Cornflower Blue Commander We're seeing a rollercoaster on connection stats here. Most users are able to reconnect, but then the connection goes back down. I've asked our Direct Import partner to take a look at your connection and I sent you a quick email so I can follow up once I hear back from them! :)

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    • Faness Oddly enough, the connectivity comes and goes almost daily. Sometimes I have to delete out the connection entirely, other times, I just need to reauthenticate to CIBC. The odd thing that I did notice though is that of the three accounts I have with showing under CIBC's account selection, (RRSP, old expired credit card #, new credit card #) it will only sync the data for my new credit card transactions if I choose my old credit card to link to my account in YNAB! Even though the old credit card # has a balance of zero and the new credit card has a balance of thousands, I still need to pick the old credit card in order to pull down new transactions.

      Go figure!

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    • Lavender Pegasus That's definitely odd! I'm also seeing two separate CIBC connections in your budget. Are you seeing one that's more cooperative than the other? Our Direct Import partner is still working on things, but we're seeing strange behavior in the meantime. 

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    • Faness The two different connections are correct as one is for my wife's CIBC accounts and one is for my CIBC accounts.

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      • Jannelle
      • jannelle_ynabsupport
      • 1 yr ago
      • Reported - view

      Lavender Pegasus I'm going to reach out from [email protected] so we can have our Direct Import partner take a look!

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  • I"m having a similar problem with my bank, but it's not CIBC. 

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