CIBC accounts not syncing as of Jan 1st

Hey all. So my Amex account still syncs correctly but my CIBC is unable to connect. Any ideas? Triple checked the account and password, no issues there. I'm at a loss of why it suddenly stopped working. 

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  • Same here

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    • Lavender Pegasus assuming this is a CIBC issue then. Huge bummer

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  • Hi Hot Pink Sander and Lavender Pegasus !

    Sorry for the trouble! Sadly, you're right - this is a CIBC issue. It looks like they recently made a few changes to their platform and it's causing trouble with direct import. We have already reported this issue to our Direct Import partner and they're working on a fix! :)

    It may take them some time to figure out what's going on, but they are able to resolve many Direct Import issues within a couple of weeks. 

    I’d recommend checking on the connection whenever you happen to be in your budget. Sometimes issues are resolved before our partner gets back to us, and it’s just waiting for your credentials to be entered again (by hitting Import(!) at the top of the account on the website or tapping the banner at the top of the account in the mobile app and following the prompts).

    To keep everything up to speed, enter transactions on the go with the mobile app and/or try File-Based Importing (in the web app). It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB!

    Let me know if you have any questions!

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      • MXMOM
      • MXMOM
      • 10 days ago
      • Reported - view

      Faness hopefully CIBC didn't implement the same change as PC MasterCard (considering they are related organizations). We all know (at least in Canada) how that solution is working out so far :(

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    • MXMOM I tend to enter all my transactions manually so it isn't a huge bother but it's nice having the auto import

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  • I"m having a similar problem with my bank, but it's not CIBC. 

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