USAA Bank (New Two Factor Auth) Blocked

USAA just instituted a new two factor authentication program, so for the past couple days the bank has actually been blocked. 

I have tried removing the entire connection but the blocked connection persists.

Will the new YNAB fix this or will have to go manual?

 

Thanks!

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  • I hope they can get all these sync issues resolved,  I now have two accounts that no longer work.  At some point I am not sure there is value in paying if you can't sync since there are free options.  Spreadsheets and Everydollar.     I have two many transactions to have to manually track.   USAA is my main bank and my connectivity is still working.   I have a credit union and a SOFI account that no longer will connect.

    Like 1
    • Hi McPhilly ! Your USAA connection is looking great. I reached out via email, so we can look closer at the other connections you mentioned. 🙂

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  • My accounts are showing blocked as well. I removed the connection and tried re-adding, with no luck. I also logged a ticket with YNAB support the other day with no response yet.

    I also reached out to USAA, and they say the only supported 3rd party applications are Quicken, TurboTax, and QuickBooks. I've asked them to put in a support ticket to see if there is anything more they can do.

    Like 1
    • Great news, JR5445 ! Your USAA connection is successful and transactions imported recently. I replied to your message via email as well. Let me know if you have any questions!

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      • JR5445
      • JR5445
      • 1 mth ago
      • 1
      • Reported - view

      Nicole  It seems that it start working after I got a notification to complete a W9. Thanknkss!

      Like 1
    • JR5445 That's what we're hearing! It seems like the W9 requests aren't going out at the same time for all USAA users, but in batches. 😓 Thanks for checking in! I'm glad to hear you're reconnected. 

      Like
  • USAA is my main bank also. I've had no issues syncing several accounts, both credit card, checking and savings accounts. That being said, anytime I want to sync, I have to go through the process of requesting YNAB to ask USAA for a PIN to be sent to me and then I have to manually enter the PIN in YNAB in order to download any new transactions. All of this usually takes less than a minute and for me, isn't an issue. I'd rather have my bank be overly cautious than the other way around.

    Part of the issue for people whose accounts are being blocked may be that they don't have 2 factor authentication enabled on their USAA accounts. Once I got that set up, it all just worked.

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    • KnitPurlKnit Thanks for chiming in here! I'm glad to hear that the connection is running smoothly for you after the two factor authentication changes. 🙂

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  • Hi Ivory Piccolo !

    USAA has been rolling out their recent security updates in batches.

    Since we’ve received reports from a number of YNABers who are all running into the same connection blocked issue with USAA, we’ve reported it to our import partner with the highest priority. We understand that this is yet another issue in a long string of recent problems with USAA, we're doing our absolute best to get to the bottom of it!

    The latest we're hearing is that you might be able to connect after signing an updated W9 in your online USAA account, or checking for any other messages or alerts that can be accepted or cleared.

    A lot of banks only show alerts on the web version of their online banking, so it’s generally best to check from a computer instead of a mobile device. Can you login directly to your account and see if that's something USAA has requested? 

    While we hope it will be fixed within a couple days, it could take a couple weeks depending on the complexity. We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there!

    To keep everything up to speed, enter transactions on the go with the mobile app and try File-Based Importing in the web app. It's a quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.

    Please let us know if you have any questions!

    Like 1
    • Nicole Awesome! I already accepted the W9 form so I guess I will have to wait. I will try the file importation though. Thanks!

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    • Ivory Piccolo We appreciate your patience here! Hmm, if you've already accepted the W9 form—can you try removing and re-adding the connection to try a fresh one? Fingers crossed! 

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    • Nicole No luck Nicole...Sorry.

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    • Ivory Piccolo The error has changed! It looks like it's waiting for you to re-authorize the connection. 

      Here are the steps to do that:

      1. Select the name of your budget in the upper left corner in the web app. Or, if you’re using the mobile app, tap the gear icon at the top of the budget screen.
      2. Choose Manage Connections.
      3. Select the failed connection with USAA and try again.
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    • Nicole still blocked.

      Like
    • Ivory Piccolo Sorry for the delayed response here! I'm now seeing a successful link to USAA in your account. Are you still having trouble connecting? If so, please let us know!

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    • Faness All good! Thanks!

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    • Nicole This worked for me. Thanks for the information!

      Like 1
  • I have had 2-factor auth set up (they call it "CyberCode" like it's something unique or special, only adding to confusion imo) and also experience that I have to re-authenticate every time I try to sync. I'm fine with that. However, I have not been able to sync today, even when entering the temporary PIN; when I enter my temporary PIN it usually imports all the accounts I have set up. Unfortunately, this is the message I get today:

    Connection Blocked. Go to your financial institution's website and login to your accounts. Look for an alert/message that's blocking the connection. Then try again!

    I do not have any alerts when logged into my USAA account on the desktop website. I do not have any requests for filling out a W-9. Did USAA break YNAB for me? 

    Like
    • Coral Colt 

      Sorry for the trouble! Since we’ve received reports from a number of YNABers who are all running into the same issue with USAA, we’ve reported it to our import partner with the highest priority. We understand that this is yet another issue in a long string of recent problems with USAA, we're doing our absolute best to get to the bottom of it!

      While we hope it will be fixed within a couple days, it could take a couple weeks depending on the complexity. We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there! 

      To keep everything up to speed, enter transactions on the go with the mobile app and try File-Based Importing in the web app. It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.

      And as always, please let us know if you have any other questions!

      Like
  • Up until yesterday I have had no issues connecting to USAA. Now when I try and login I get the connection blocked message. I have no pending messages or items to complete on USAA's end. I am unsure as to what I should do now. Any help would be helpful.

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    • Hi Theresa ! Our import partner is currently working on this issue, and it's a high priority. We've heard that other YNABers have had luck after signing an updated W9 in one or more of your online USAA accounts.

      Can you login directly to your online banking and check each of your account summaries to see if there are requests for updated W9s? 

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  • I did that and I even contacted my bank. I suppose I’ll wait until Monday and see if it allows my connection. I’m saddened by this because I love this app. 

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    • Hi Theresa ! Your USAA connection is successful, and transactions are importing. How is it looking on your end? 🙂

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  • It’s back to normal! Thanks for checking in.

    Like 1
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