Categories Missing

Hello YNAB,

 

I tried to input a transaction, and realized that several categories in my budget had disappeared. These were all the most basic categories (gas, groceries, etc.) Wondering what happened to those categories, or if there was a glitch that can be fixed.

Thank you

- gonzilliken14

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  • Hi gonzilliken14! Navy Blue Case 

    That definitely sounds odd! Is it possible those categories could be hidden? If you look at your budget and scroll to the bottom, do you see a hidden section? If so, you can click there to unhide those categories.

    Check there and let me know what you find! :)

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  • Nope, not hidden. Just the whole category "Basics" disappeared and now things we had previously put there such as gas filed under "Transportation" are marked as needing a category. 

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  • If they were hidden, the transactions wouldn’t show as needing a category. That happens when a category is deleted. Is it possible you deleted the category in error? You can try emailing support and ask them if they can restore your budget to a previous version. You’ll lose any transactions entered since then. Depending on how many transactions are affected, you could recreate the categories and assign the transactions a category.

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  • I have the same issue. They are visible on Desktop and missing on Mobile. Clearly some Bug.

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  • And they are for sure not hidden. I checked for it first thing. They also show in the previous month but not the new month.

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  • They are not deleted either as they show for the previous month, and those transactions would have needed to be moved (which they weren’t) for the category to be gone. Clearest way to see it is a Bug is that they are still visible in Desktop. 

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    • Sea Green Commander The first thing I would try here is deleting and reinstalling the mobile app. (This won't affect any of your budget data, don't worry!) If that doesn't fix it, I'd love it if you could grab a couple of screenshots of what this looks like on the app. This is an issue I haven't run across before, and I'd love to figure out what's going on and get it fixed!

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  • Yes, deleting and reinstalling the mobile app fixed it.

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    • Sea Green Commander Phew! Thank you for letting us know.

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