Duplicate imports

Hello,  YNAB just imported transactions that are duplicates of the same transactions that were sync'd several days ago.  The only difference is the duplicates have our initials leading the transaction description - see attached screenshot.  

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  • This just happened to me as well, on two different accounts.

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    • Hi Forest Green Major !

      I sent you a quick email to see if we can't get things cleared up for you! :)

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    • eloquentz
    • Numbers Wizard (Accountant), Acoustic Artist (Musician) and Jill of all Trades (Wife & Mother)
    • eloquentz
    • 3 mths ago
    • 1
    • Reported - view

    I've had a few duplicates lately and I find the best way to deal with them is to reject them. I also had 2 new weekly payments start up this week and when the 2nd one appeared, it tried to match it to the previous week. I just clicked on unmatch for that.

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    • Hi eloquentz !

      It looks like our import partner is already working on the issue you're seeing! Hopefully, they'll have this cleared up soon, but in the meantime you're handling those transactions exactly right by rejecting them! :)

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      • eloquentz
      • Numbers Wizard (Accountant), Acoustic Artist (Musician) and Jill of all Trades (Wife & Mother)
      • eloquentz
      • 3 mths ago
      • Reported - view

      Faness Is there a way to reject a transaction after I have already accepted it (but realize later I have a problem)? I have some transactions that appear frequently (for example, buying just milk on the way home) that seem to be the worst offenders for importing strangely. If I have a day with a bunch of transactions and the real one and the extra one are separated by several lines, I don't always see it right away and sometimes accept both before I realize.

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    • eloquentz When that happens, it's safe to just delete them. How long have you been seeing those duplicates import? Has it been more than a month or so? Our import partner is working on a better way of preventing duplicates overall, but I'm curious if this has been a longer standing issue.

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      • eloquentz
      • Numbers Wizard (Accountant), Acoustic Artist (Musician) and Jill of all Trades (Wife & Mother)
      • eloquentz
      • 3 mths ago
      • 1
      • Reported - view

      Faness In the last week to 10 days, there have been a few duplicates from about the 21-27 of July come in. I use RBC in Canada. They were transactions that are common numbers in both our chequing account and my husband's Visa. I have had this issue in the past, but long enough ago that someone must have squashed those ghosties that were causing it before.

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    • eloquentz Thank you for letting me know (and sorry for my delayed response!). Since you're seeing duplicates from within the last month, I think you're right that it's the new issue we're working on. Sorry for the trouble here, but hopefully we'll have this ironed out soon! :)

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  • Hi Gold Elk !

    I sent you a quick email to gather a bit more information about those transactions! :)

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  • Hi Faness, I just replied to your email 

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  • I've started seeing the same issue in the last week. 😟

    Citibank Visa account, 2 cards (my wife and myself). Some transactions are appearing with initials (hers or mine) in front of them, some are not. Sometimes the transactions with initials in front of them are duplicates from a few weeks ago, sometimes they are not. (Even when the aren't duplicates of earlier transactions, they resulting in different "Payees" being defined with our initials as part of the name.)

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    • I've identified 6 duplicate transactions. Let me know if you'd like to see them (understood if not) before I delete them, Faness

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    • Sea Green Device If you haven't deleted them, I'd love to have them as examples to pass along to our import partner! I sent you a quick email so you don't have to post them here. :)

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  • This happened to me as well, in one account. Sometimes as many as 6 dupes of the same transaction. Was a NIGHTmare to figure out. Now that I've got my accounts reconciled,, I don't want to have to undo/redo anything to get things officially sorted out. I will say it caused quite a bit of anxiety, even though I knew I hadn't overspent. What a mess. 

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  • I've now reported this to YNAB via the email address Faness offered. Having had another problem with connectivity less than a month ago makes me wonder if YNAB has the technical staffing they need to maintain the services they promise.

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    • rolltide Thank you for writing in to support and sorry for the trouble! I see Ernie responded - you're in great hands! :)

      We currently have three different import partners that handle direct import. While we help with troubleshooting as much as we can, they're the ones that have to rebuild their integrations when something goes wrong. We're currently working on the issue you're seeing and we'll reach out with any updates we receive!

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