Sams Club Personal Credit MasterCard not connecting

I am not able to connect to my account starting on 10/10/2019.

This is a synchrony bank master card.

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  • Hi all,

    Since we're closing out Bank Importing threads in the forum to make sure these issues are better resolved, I reached out via email so that we can follow up with any updates going forward.

    Our import partner is currently working on this issue, but since Sam's Club changed their platform our import partner has to completely rebuild their integration. While this is on their priority list, it takes time to adjust to the changes that were made. We'll continue to work with them on this and we'll follow up once we have any updates!

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

  • Hi Sky Blue Unicorn !

    Sorry for the trouble! It looks like there's been a change to the Sam's Club platform and we'll need our import partner to rebuild that connection. I sent you a quick email with a few more details and we'll follow up once we have any updates.

  • I am having the same issue, YNAB is pointing to when they need to point to

    Like 1
    • Hi Orange Koala !

      Our import partner is taking a closer look at this and I sent you a quick email with a bit more information! :)

      Like 1
  • I, too, am interested in where this is going. Synchrony Bank went so far as to cancel my Sam's Club Mastercard because they thought my account had been compromised because I was using a third party to retrieve my info. Between this and the Capital One card having to log in every time YNAB is getting less convenient as time goes on.

    Like 1
    • Hi Texan Why Nabber and Turquoise Falcon !

      Sorry for the trouble! 

      Since we’ve received reports from a number of Sam's Club users who are running into the same issue after recent updates on Sam's Club's end, we’re working on this with our import partner.

      When a financial institution makes changes to their online banking platform, our import partner has to make some significant changes on their side to re-establish a connection and import transactions. 

      The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get an estimate on these). We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there! We'll also reach out directly once we confirm it's officially resolved.

      Here are the steps to keep your budget updated in the meantime:

      1. Enter transactions yourself—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
      2. Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
      3. Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget. 

      And as always, please let us know if you have any other questions!

  • Any updates here? 

    • Hi Turquoise Falcon !

      I sent you a quick email with a bit more information. Please respond there if you have any questions! :)

  • Is there an update here? I've seen the notice that you're working with your import partner, but I haven't been able to import transactions for over 20 days now, which is starting to feel ridiculous and like there is a lack of urgency on the company's part to correct the issue. I just checked with your competitor Mint, and it refreshed in less than two minutes. I'm not sure what the priority is on this, but my renewal is coming up in a couple months, and I'll have to take my business elsewhere if this isn't fixed soon. 

  • The status page update for this is now nine days old. The message is the same: [Investigating] Sam's Club: We are investigating an elevated number of errors connecting to Sam’s Club accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

    Whatever it is that is going on with your import partner, surely something has come out of the process thus far? In the past when I follow directions to try and get reconnected I often wind up completely disconnected or, as happened with this particular item (when I called up Sam's Club themselves) I got barred from their actual web site and had my credit card canceled because they felt that fraudulent activity was underway.

    If your only advice right now is to manually enter all the transactions and reconcile by hand then what is the value that YNAB provides? Some providers work, and some do not?

    Like 1
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