Why aren't feature requests incorporated in the Forum
Am I correct that the YNAB Forum is to be used to discuss YNAB usage, but requests for changes in YNAB are to be submitted separately as Feature Requests?
Is there a place for users to review & comment on Feature Requests? (It seems hugely important that there should be. How else would you know what people really want?)
YNAB has stated that they do the separate feature request form because the developers don't hang out on the forum and by using the form, they can see everything that comes in.
As for commenting or voting or whatever on feature requests, I'm personally of two minds. On the one hand, of course I want them to incorporate the features that I think would be awesome. But on the other hand, it's their product they can do whatever they want with it and I can choose to pay for it or not. Because just because people want a feature doesn't mean that it's a good idea for anything other than making people happy, but that's not the goal. The goal is to provide a good set of tools to help people improve their financial well being and sometimes people may not be the best judge of what tools will actually get them to that goal.
The goal is to provide a good set of tools to help people improve their financial well being and sometimes people may not be the best judge of what tools will actually get them to that goal.
Sometimes the developers aren't the best judge either.
Of course YNAB has - and should have - final say on the design of their product. But they should also be looking for the best input they can get from the people who actually use the product. And I believe that a forum that includes discussion of YNAB features helps accomplish this. We, the users, don't know everything, but neither do the developers. Takes a village, folks...
Software Engineer here -- but not YNAB employee.
YNAB is a fairly small company working in a niche market. (How many people budget, anyway?) That means they have a smaller software budget than say, Google or Facebook. For the size of their market, they are doing an excellent job. I imagine they would like a voting feature for feature requests, too. But they would have to choose which features not to develop to make that happen.
I have found them to be quite responsive when I talk to them one-on-one through the chatting "email" built into the app.
The instructions for submitting bug requests are to "chat" with customer support within the app:
Hi Sea Green Sun (ccf0a561a083) !
Users are welcome (and encouraged) to discuss changes or features they'd like to see in YNAB here in the Forum! 😀
Since this community started, we've tried a few different methods of handling feature requests. Currently, we ask for them to be submitted via the Feature Request form.
This allows us to keep track of requests from the forum, email, chat and other sources—all in one place. That way, no matter how a user contacts us, we can take it into consideration and make sure it's sent to the right people in our team.