FLIPPIN CAPITOL ONE
Is there anyone else fed up with this ONGOING ISSUE with this bank??? I swear I have been dealing with this for over a year and I am FED UP. I connected to them last week and NOW I CAN'T GET IN, and this is what it has been like for the past year! I have already sent something to support but I want to know if anyone else has this ongoing issue! I just paid another $45.00 bucks and am in no mood to be paying AGAIN for this ongoing problem! Anyone???
Capital One recently made changes that prevent their customers from sharing the details needed to connect to third party apps, which impacted the Capital One connections in YNAB. We work with four import partners, and this has been an issue across the board. You may use another app or service that connects through a different one, so the behavior can vary.
The best way for us to help is if you report a Bank Importing Issue here—and our importing team will be happy to look at your specific connection. It's a high priority for us, and our partners!
Unfortunately, there is no timeline for a resolution, but we’ll post updates on our Status Page as soon as we have them, and when you fill out the form above—we'll also be able to reach out directly once we have actionable news.
In the meantime, keep your account balances up to date in a few ways:
- File Based Importing in the web app (you can drag and drop a file containing your transactions right into YNAB!). Here are screenshots showing you how to download a file from Capital One—Step 1, 2, 3, 4, and 5
- Active entry using the mobile app.
- Scheduled transactions (for those regularly occurring transactions that you know about)
We will continue to do all that’s in our power to push for a resolution, and we encourage you to do the same! Feel free to reach out to Capital One on social media, email, or phone calls to let them know you care about having the ability to use third-party services like YNAB, which help you gain control of your money.
Capital One doesn’t work in any of my apps. It’s them, not my apps.
YNAB however works just fine, just as it always has. If you’re paying $45, you used YNAB 4 at some point, so surely treating an account or two as you had to in YNAB 4 isn't that arduous? Nevertheless, if the value proposition isn’t there for you, then it isn’t there for you. Honestly, if my grandfathered price disappears at some point, I will have to rethink it also. I don’t mind $45/yr for software that makes the 3 rules easy and the 4th rule at least not too cumbersome. But if it ends up being $84, I wil have to rethink as I don’t need and don't want to pay for others’ one on one chat support.
I have always been able to import from my Capital One (which I use for everything) until the update. Suddenly, I can no longer import so I sent YNAB an email. This is the response I got:
I'm glad you reached out! Thanks for reaching out about this! Capital One recently made changes that prevent its customers from sharing the details needed to connect to third-party apps, which impacted the Capital One connections in YNAB. Our import partner, Plaid, is working with the Capital One team directly on our behalf.
Unfortunately, there is no timeline for a resolution, but we’ll post updates on our Status Page as soon as we have them, and we'll also reach out to you directly once we have any more conclusive news.
YNAB is telling me that capital one will not connect with ANY third-party apps. Is this true??!! Or is it that capital one will not connect with YNAB? I have to figure out which one to dump.
Gold Trumpet said:
i said the only feature of the web version. ynab 4 worked just as good and was less of a headache all around. what's left in web that is really killer-better? goals? i find those garbage.. credit card tracking? pain.. ynab is getting stagnant.
Ah, gotcha. Then I would agree with you that DI is the big feature enhancement from YNAB 4. That and better mobile apps.
Ready to tear my hair out. The time before the last time I tried to connect I called Capital One. The claimed they didn't know of anything called YNAB or youneedabudget.com. If YNAB can't come to some kind of arrangement with Capital One then at the very least they could post a list of compatible banks. I'm beyond frustrated—it's been what... six/eight/ten months and counting????????
Importing transactions for a browser based site/app IS completely a core function. Thinking it isn't is a problem if the management of YNAB agrees with it.
Regardless of whether I manually enter transactions, validating via Direct Import is an essential check in the financial management of a budget. I have only had this much trouble in a financial app one time before. That was when Intuit screwed Quicken up so much, I left them.
Funny thing is, I was fine before the latest update even with numerous Capital One accounts. I just refreshed from my phone, got the authentication code, update.
Now it is broken, with no ETA
...I would never choose a financial product based on whether or not it syncs with YNAB. That strikes me as backwards.
Meh. If you appreciate DI (direct import), why not find quality banking and credit cards that work with YNAB and make life easier? They're out there.
I cancelled my Capital One Savor credit card as it wasn't worth the YNAB hassle. Sure, if the card provided more value to me, I might have kept it in spite of the YNAB issues. But I had gotten my bonus and it wasn't worth the yearly fee to me.
Until Charles Schwab US quit working a week ago, all of my other accounts are working great with DI. As we know, we're both fans of Charles Schwab checking. I am confident that DI will be restored in time. This is one account I wouldn't drop due to issues with YNAB. Besides, most of my transactions go through credit cards. Those are the most important to me to have DI working and there are a lot of credit cards out there that offer similar rewards.
All this to say, I’m willing to be flexible in this area in order to simplify my life.
With the recent migration to Plaid, direct import issues have been a popular topic, but we aren’t able to troubleshoot Bank Importing issues in the forum.
When you have a moment, please fill out this form and our Direct Import team will help you get things back up and running!
Replies in this thread have been turned off, but you can still chime in on the other Plaid threads that are open if you’d like to discuss things with your fellow YNABers!