YNAB Price Change 2021

Hey all,

You’ll see an in-app message today with more information on the upcoming pricing change that will impact your next renewal. We know—especially for a YNABer—that every dollar counts, and we don’t take price changes lightly.

Questions or feedback about the change can be shared below. Please check out our FAQs for more details, or questions that may have already been addressed.

If you have questions about your account, you can reach out to our Support team from the app on web or mobile.

We hope and trust you’ll continue seeing the value of a YNAB subscription.


  • New topics or comments in other areas of the Support Forum will be directed to this thread.
  • We understand the impact that price changes can have. Please keep our Community Guidelines in mind.
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  • Im going from 50 to 99$, this is insane.

    No matter how good your budgetting app is 100$ a year is just stupid

    Im out

    Like 11
  • Does YNAB not realize what this will do to its integrity and reputation as a company?  The WORST thing you can do is disenfranchise your loyal longterm customer base but reneging on documented stated promises made to them. People will go where they are best treated.

    Like 11
    • Violet Admiral I don't think they really care! That is why I am leaving! If I have to pay $90 I will GLADLY pay to another company! One that keeps it's promises and is loyal to it's customers!

      Like 4
    • Violet Admiral They don't care. They're pivoting to content creation because clearly the only thing they care about is their YouTube channel.

      Like 8
  • I just CANCELLED my sub and sent feedback! I am very dissapointed! I feel like they have lost ALL TRUST in the company from legacy users! I will gladly pay someone else the same fee (if I have to) than to give my money to a company that goes back on it's promises! I NEED direct import to keep me accountable but I will find it somewhere else! Goodbye YNAB! I have been with you since YNAB3 and it's disgusting the way you treated your loyal customers!!!

    Like 6
  • YNAB, thank you for our time together and for teaching me to budget better.

    A doubling of the price to $98.99/year (which hurts even more when converted to CAD) is beyond affordable for what you provide (and I won't even get into your syncing provider problems that have plagued me all year). The $14.99/mo subscription plan cost itself is an affront to what you supposedly stand for.

    I have cancelled my subscription and you have lost me as an evajelist.

    Like 7
  • I’ve been a YNABer for over 10 years.

    When they changed to the subscription model I justified that to myself because a software company needs to continue making money as it continue to provide the service to the existing customers.

     

    When they increased the subscription that much a few years ago and decided to keep us long time and loyal customers at the same $45 a year I should have taken it as a sign that something was not right. It was a big increase back then. And now it’s a bigger one.

     

    From my perspective, forcing your customers to pay such a high increase it’s a sign either a financial problem at the company or just pure greed. If they are in financial trouble, what an ironical joke would that be huh? If they have just become greedy, why should I support that? Either way, this is a suicidal decision for any business. It’s a deal breaker for me and many other customers for what I see in this thread.

     

    If you needed fresh money, why not going public?

     

    There is a plethora of budgeting apps out there and to this day, I think YNAB is the best. But I’m biased, because I’ve been using it for so long. If I budgeted in excel for so many years, heck I can get used to any other good budgeting app out there like mint, every dollar, good budget, truebill, nerd wallet, whatever is simple and has a normal pricing strategy.

     

    Obviously, there’s financial value on using a budgeting app. But the fact is that the true value lies on the budgeting habit not what app you use to do it.

     

    I’m sad because I really liked ynab, even though the app has become more confusing over the years. I liked it more when it was simpler. 

    Like 13
  • I have no questions. After waiting a year for bank linking for european/uk banks, this price gouge makes it not worth waiting further, and not worth it in general. Ill be looking elsewhere

    Like 4
  • I wanted to make sure I had two cups of coffee in my system before responding to the email I woke up to this morning. 

    I'm still trying to process my emotions as to why it bothers me so much that my subscription to YNAB is going from $45 to 98.99 (plus taxes where applicable).. Maybe it's because it was done on a Friday morning (known day to roll out negative changes and/or give bad news), possibly because it was done weeks before I'm due for annual renewal? Maybe because I'm suffering from subscription fatigue? Maybe it's because I'm sick of seeing every line item on my budget climb at a steep rate throughout this whole year?  Maybe it's because of the promise that the annual fee was a lifetime discount? Maybe because it's a 100% price increase?

    Whatever the reason, this is not settling well with me. I'd have been fine with a gradual increase but doubling overnight on a product I've grown to love and support?? This is beyond what I'm willing to deal with and truly bad form.. Shame on you YNAB team. 

    Like 17
  • So I first found out about this when I got the email earlier today. I’ve been a user since YNAB3 way back when, I upgraded to 4 as soon as it came out, and with much grumbling about it, upgraded to nYNAB purely because I believe the hype about new features and such, and I could swing the US $45 yearly fee I understood I was grandfathered into for life. Which apparently I and a bunch of other people have been wrong about for years (Just no. I wouldn’t have done it otherwise.)

    I love YNAB, and had been evangelical about it for at least a decade. Until I learned what the price had increased to for new users. Now they aren’t honouring the grandfathered in pricing? Oh heck no.

    I see people posting “but it’s so valuable” and “it’s changed my life” and even comments that we can’t have been following YNAB correctly if we can’t afford the increase.

    Those people are missing the point. Us long term users have YNAB’s method well-down and ingrained in us (the original one, not this age of money nonsense). It changed our lives too, but the truth is we can do without it, and we have never seen the wonderful useful updates we were promised when we agreed to switch to subscription (just a lot of bug fixes and updates that no one actually asked for or wanted. I still don’t understand the newer update with terminology changes, stop trying to auto-allocate my money please).

    There is literally no way that nYNAB is worth the price they want to charge, even if their treatment of loyal customers didn’t show how little they care, that would be enough reason not to renew.

    for those who feel locked in and stuck, why do you? You can literally do a zero based budget with pen and paper, and if you can learn a bit about spreadsheets, on a very basic spreadsheet instead. 
     

    I will see if ynab4 behaves on my computer when I get home, if not I’ll just use Excel. Thank you YNAB for giving me the tools I needed not to have to rely on you anymore, I’m just sorry it had to end this way…

    Like 16
  • So Todd can prepare for the Reddit AMA tonight, I really want to hear about this part of the email since it gets at the heart of the issue for me.  What does "continue delivering more value" mean exactly?  What additional "value" is coming that justifies 2x'ing the cost for your most loyal customers.  As someone from the YNAB 3 days, who doesn't use/need any support,  it better be flat out amazing, and not something that could have been done with tiered pricing.  I literally can't think of what could justify that jump in "value" across the board.

    Like 5
    • Montana Guy As someone for whom the jump is not so big, I also want to know the answer to that question.

      Like 4
  • Sooooo I am especially confused about something now, as I did some currency conversion last night. As a low income person (as I mentioned in my previous response) I can only afford the monthly cost. It’s £11.50 a month, which I just assumed was the U.S price converted.

    Nope. In the UK, as of right now the price is ALREADY converting to $14.99 a month?? I know there’s a fee for the company to subscribe via the App Store, but I had NO IDEA I was taking such a huge hit!! So when it goes up, us in the U.K, for lesser service (hello £3.99 Sync for YNAB on top of monthly cost) will have to pay, what… $20 a month (converting for £14.50 to USD)?!

    This is insane. I’ve never felt SO shortchanged on a subscription before.

    As a BUDGETING COMPANY, surely there should be some notice that subscribing via App Store would cost more money, especially since they say if you start your sub via App Store you need to continue that way.

    EDIT: The FAQ says “YNAB is priced in US dollars. Exchange rates are not reflected in the price.”

    Ok so we literally are just charged more in the UK for a lesser service. Great.

    Like 1
  • I'm a huge YNAB evangelist, I tell everyone I know about it. But as someone who is grandfathered in at a lower rate, this price increase left me speechless. I've never seen a company do this to early adopters.

    As much as I love the app and will likely keep using it, this disregard for long-time subscribers left me with the same kind of bad taste in my mouth that happens when my insurance company or cell phone provider subjects me to a rate hike. Loyal YNABers are more than customers, we are fans and evangelists. And I feel we deserve a little more props than this. 

    Thanks for listening.

    Like 5
  • Like 3
  • Another long-time (YNAB4 and beyond) here. YNAB changed my life. Using the software and the strategies it taught me, I paid off all my debt (well, minus the house), built a buffer, and stopped living paycheck-to-paycheck. I was frustrated when nYNAB's subscription model was announced, but I got on board despite the fact that the web version was lacking features that the desktop version had. It's gotten a lot better over the years.

    It was great when legacy customers were excluded from the previous price bump, but I never thought I'd be paying 45/year forever. It's the nature of the beast. Inflation happens. Prices go up.

    They should not double in one fell swoop.

    As a long-time customer and YNAB evangelist, I am furious. I feel betrayed. And as some others have expressed, I feel held hostage. Is YNAB worth the higher price? I think it probably is, but the way they are treating their most loyal customers is deplorable. This should have been a gradual price adjustment over time, not sudden shocking hike.

    Like many others, I'm going to take the time I have left to research alternatives because YNAB has broken my trust. The only way they can mend it at this point is to re-think how they're doing this, apologize, and make things right.

    Like 10
  • Would be an interesting experiment if they handed out free YNAB4 keys (or even just started selling it again) to anyone and see how many people really want their white glove service and all the 'new features', or just an application that budgets...

    Like 8
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 1 mth ago
      • 2
      • Reported - view

      a_different_joel I’d rather not have switched in the first place. YNAB4 and an iOS app that continues to work — I’d be willing to pay for the iOS app since it will require actual work, and they used to sell it, anyway — would have been ideal. I’m not entirely sure I’d want to stick with a company that would do this, regardless, but YNAB4 is already paid for, so I might be able to bite the bullet.  Not that it will ever be an option, short of a third party iOS app. 

      Like 2
    • a_different_joel They won't do that for obvious reasons (it's too old and upkeep, yadda yadda) but the hidden reason is, they don't want to see those numbers. It's why they aren't offering a tiered approach. If they did that, it would be shocking the number of people who would jump to the lower tier, thereby taking all the air out of their argument that they need to up the costs to hire more developers and make all these new great features that seldom materialize. They don't want to see that in many ways, the product is good enough for a lot, maybe even most, people. So instead they FORCE you to pay more for vaporware that "they believe adds value". It's money over customers. Always and forever.

      Like 7
  • Just to keep you fine folks updated, the Reddit AMA was an absolute dumpster fire, it looks like the CEO's last eight (as of this moment ) comments were almost immediately deleted by him or someone else with access to the Reddit account (or a moderator of the subreddit), and the tone was actually worse than what has been conveyed in this thread.

     

    (I highly recommend reading through it for entertainment purposes.)

    Like 7
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 1 mth ago
      • 1
      • Reported - view

      Gray Captain Yep, my question was actually answered and I wanted to give like a one or two sentence reply, but I can't because it's removed.  Right now anything of his you want to see is in his comments list in his profile.

      I don't frequent AMA's, but I know generally how they go.  I had much higher hopes for this one.  Oh well.

      Like 1
    • Gray Captain It looks like many of Todd's comments on the AMA have been removed by an auto-moderator. We're checking with the subreddit mods, to see if anything can be done. At the moment, you can see all of the comments on our profile page.

      Like
    • Gray Captain If anything, it revealed a poorly managed company. Red flags everywhere in Todd's responses.

      Like 3
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 1 mth ago
      • 2
      • Reported - view

      Nicole Y’all know the first rule of holes, right? I mean, obviously not, but dang. It’s my opinion that y’all have destroyed any illusion of being a company worthy of my money. And every communication makes it worse. It’s only a question of how long it takes to find a replacement. 

      Like 2
  • Very weird AMA....I found very few responses from Todd and nothing new.  As you can see here, the real question of why the short notice was not directly addressed.

    YNAB_youneedabudget

    Op · 1hYNAB Community Manager

    Why did the increase have to be so sudden and implemented so fast? If you’re in any sort of financial problem

    This is a great question. I'm going to do my best and be as specific as I can. YNAB is a healthy business and at the same time was a little late with this change. When we raised prices in 2017, we would have been on track to consider them again in the spring of 2020. But obviously, given what the spring of 2020 was in the world, we set that aside, and did so essentially for the last 18 months. That meant when we returned to consider it...YNAB is healthy, but also late on addressing this need.

    Like 3
      • mdmangus
      • mdmangus
      • 1 mth ago
      • Reported - view

      Seabass A follow up to that "we would be on track to raise the price in 2020"...  Excuse me.  So does this mean they actually want to raise nYNAB subscription price at-least every 3 years going forward, but the pandemic caused them to do it on 4th year.   He also stated they don't really want to do any tier of pricing and want to keep it a simple flat price.

      Like
  • One thing you all do need to know from the AMA, the following unabridged quote from Todd, YNAB CEO:

    "I want to be direct here: There are not plans to reconsider it. Yes, it absolutely would have been better to announce this with much more notice. As far as the big jump happening now, we kept the price for the same as long as we could, and probably, in all sincerity, too long."

    Like 6
    • Gray Captain @seabass Yep, agreed. The company is either healthy or not. You can't say, "...when we returned to consider it...YNAB is healthy, but also late on addressing this need." Those statement contradict one another. If you're late on addressing the need it means you're not healthy, or if you're healthy then you're not late.

      I loved YNAB at $50/yr, it was perfect. At $98.99/yr, the "value" is just not there for the features I use. I have no need for the future features they have planned either: budgeting with a partner, UK direct import, loan planner, or better reporting. So, I'm not going to continue to pay for features I don't need or use, I'm out.

      Like 5
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 1 mth ago
      • 1
      • Reported - view

      Steel Blue Griffin Well, I'm processing the comment in the way I think of my budget.  It's "healthy" as in I'm buffered and have nice reserves for true expenses. 

      But can I buy that Porsche?  Nope, not even close.  

      Like 1
    • Annieland Hmm ... so they need some Porsche's? Otherwise, their budget is healthy. Or I'm misunderstanding what you're getting at. My budget is also healthy, buffered, and has reserves for true expenses. I have no need or desire for a Porsche, but it appears others have different plans.

      Like 1
    • Annieland If that's how they mean it, then they definitely could have given a longer lead time instead of dropping this with only 30 day notice during end of year holiday spending time.

      Like
    • Fuzzball Meows For me it isn't even the notice that bothers me. It's simply that long-time supporters and users were told they had legacy pricing. Now they say, f-you, we're doubling your price. How about everyone's price increases ~18% (still a huge jump in a single year and likely to jump again in a couple years), the percent change from $84/yr to $98.99/yr. But no...$50/yr to $98.99/yr, not acceptable.

      Like 1
    • Steel Blue Griffin Oh, I'm bothered by those too - and will not be renewing if I can find another app that works for me in the next week or two.  Because while YNAB was the first budgeting app I found that works with how my head budgets, I'm learning about other options through this and the other thread, and I don't think YNAB is worth the new price point. If I can't find anything, then I'm basically hostage to the price, but I'm hoping at least one of the ones I'm testing will work. (TBH, I'm not sure it's worth the current price point for me, but as I said, first app I've ever found that works with how my head budgets.)

      But the lack of notice and the timing definitely play into my decision to go back to looking for another app that will work for me.

      Like 1
    • Fuzzball Meows Guessing you're already aware, but here's a nice list: https://www.reddit.com/r/ynab/comments/qkvc7s/alternates_to_ynabheres_a_list/

      Actual Budget is insanely similar....

      Like
    • Steel Blue Griffin I've been getting my list from here, which is probably very similar to that one, but will take a look there as well.

      I think I'm looking at Actual Budget (I'm terrible with names) - that one might be missing goals? I mostly don't need them, but the recalculates if I don't have the money to save up for an annual expense this month is very handy.

      Like
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 1 mth ago
      • Reported - view

      Steel Blue Griffin Ok ok, so I don't NEED the Porsche.  I left that out hoping my snark would be enough :).  

      Like
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 1 mth ago
      • 1
      • Reported - view

      Steel Blue Griffin And for me it's not the notice or even price specifically, it's that this put the nail in the coffin because YNAB stopped being fun over the past year and it's why I haven't even had motivation lately to offer support and camaraderie on the boards.  I'm having 100 times more fun in the past 4 days revamping my Banktivity docs and learning new tools and revisiting ones I've forgotten about or neglected.

      Like 1
    • Fuzzball Meows Yeah, Actual is missing goals. I've never truly used them so don't understand their handy-ness. If I have an annual expense coming up, I set a new budget category or adjust an existing budget category to  have the monthly funding to achieve the expense in time.

      Like
    • Steel Blue Griffin Mostly I appreciate that I don't have to do the math of "this subscription is due on x day, how much do I have to contribute per month between now and then?"  It'll be less of a problem once I've been doing this for a full year, but I'm not there yet. And every so often I WAM from a subscription and need to figure out how much I'd need to contribute per month to make up for it.

      (Subscription in this case equals periodic/annual expense.)

      Like
  • And that's how you ruin a company. I as happily updating my budget a few hours ago and now i have to cancel my subscription and delete my account.

    I was an user since ynab3! but you had to ruin it

    Like 7
  • It will take me a while to process this, I have already cancelled as a result of this announcement. So disappointed because I really do like YNAB. I now just need to find another app and fall in love again. 

    Like 5
  • This is mind boggling. They planned a price increase over a year and a half ago but only gave one month notice once they pulled the trigger. From Todd:

    When we raised prices in 2017, we would have been on track to consider them again in the spring of 2020. But obviously, given what the spring of 2020 was in the world, we set that aside, and did so essentially for the last 18 months. That meant when we returned to consider it...YNAB is healthy, but also late on addressing this need.

    Like 2
    • Gray Keyboard Technically, what he said is they were going to *consider* raising the prices then. I don't believe that in all the time since, they haven't talked about it at all until now. And if that's really the case, and they really needed to pull the trigger on the increase that fast, then they're not managing the business well.

      Like 1
    • Fuzzball Meows If they've been talking about it for the last 1.5 years but *still* only gave 1 month's notice, how is that better?

      Like 1
    • Gray Keyboard It's not. But they may not have. Either way, bad way to run a business.

      Like
    • Gray Keyboard what businesses NEVER seem to consider is the cost of attracting a new customer / user / victim whatever term they use for us..... what is the cost to replace a lost user? is it really economical to get rid of customers you already have? what happened to the model of helping people get ahold of thier finances? how much profit is enough? what are they planning to add that justifies kicking all the long term customers in the (whatever you want to say here)? 

      Like 1
  • It‘s ridiculous that I, as an EU user where sync doesn‘t work, have to pay for the ones that use sync.

    Like 3
    • Orchid Case But Todd goes to a gym where they don't have tiered pricing

      Like 5
    • beige_case_1939d61da8b9 He hears you--he gets a lot of value from those machines he never uses. 🙄

      Like 4
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 1 mth ago
      • 2
      • Reported - view

      beige_case_1939d61da8b9 That was hilarious.  Not that I know anything about gyms other than what I committed to pay every month for 2 years after not going back a second time.

      Like 2
    • Pickle of the North That tickled my funny bone

      Like
      • Seabass
      • Seabass
      • 1 mth ago
      • 1
      • Reported - view

      beige_case_1939d61da8b9  Well that must be a damn fancy gym, as mine does have tiers.  They are based mostly on whether or not you will just be using your gym only or if you want access to all of their gyms.   Kinda like if you want to manually enter your data or do you want to link up (assuming you even can).

      Like 1
    • Seabass Mine too.

      Like
    • Seabass Pretty tone deaf that he picked Gyms as his analogy - the very definition of a business model that relies on people not using what they pay for

      Like 2
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 1 mth ago
      • 2
      • Reported - view

      beige_case_1939d61da8b9 And that often have tiers based on numerous things, including which available options you want to use. 

      Like 2
      • Seabass
      • Seabass
      • 1 mth ago
      • Reported - view

      beige_case_1939d61da8b9 True.  So, what does one have to do with the other?  His comparison should have been other budget software/apps, right?  Look at Mvelopes has Basic ($69/yr) and Premier ($99/yr), Good Budget has Free (Very limited) and Plus ($60/yr), Banktivity has Bronze ($50/yr for just the budgeting part - Mac Only),  Silver ($70) and Gold ($100 for full global financial software - Mac Only).   These are just 3 examples within their line of business. 

      Like
    • Seabass I’m not going to speak about other software, but my former bank announced an increase in fees, a lowering in interest and cashback,while maintaining that we would get value from it. I wonder why I left?

      Like 1
      • Seabass
      • Seabass
      • 4 wk ago
      • Reported - view

      beige_case_1939d61da8b9 Interesting.  Value is so subjective and so it the value of the value. 

      Like
  • Nicole , I wish I could have left this comment on the AMA announcement thread (where it would be easier to see), but it's closed...

    Would someone from YNAB please consider compiling whatever happened on Reddit? I'm not familiar with that platform much anyways, but evidently all the answers got downvoted and disappeared?  I looked on the profile page, but it didn't make sense because I couldn't see the questions that the answers referred to.  I know it's supposed to be informal, but restating the question in the answer would have helped.

    As it is, I'm still not sure why the price increase is happening.  I'm sure there are other answers that I would appreciate knowing the context for as well. I'm also sure that I missed things entirely over there.

    Like 3
    • Move Light Sound Life Here is all his responses. Apparently it got "auto moderated and got hidden"

      https://www.reddit.com/user/YNAB_youneedabudget/comments/

      Regarding the tweet about discount for life which did not age well he said: 

      I was running our Twitter at the time, so I imagine I wrote this tweet, though I don't remember this one in particular, of course! I can understand why you might interpret this that way, because it is difficult to parse without the context since the original tweet is unavailable. But what I meant there was the 10% discount for YNAB 4 users is a lifetime discount. That discount brought the legacy price to $45/year, which is what it referenced here.

      When we raised our prices four years ago we were able to extend legacy subscription pricing to our existing users while new users paid the current price of $84 per year. With this adjustment, we’re bringing everyone to the same subscription price, but those with a 10% lifetime discount for being a YNAB 4 user will keep it. ~BenB

      Like 2
    • Move Light Sound Life I too had to join something not disimilar to 1990 message boards (but way cooler apparently) to find out what was going on

      Apparently the price increase cycle is 3 years which would be early 2020, but the pandemic happened, move 18 months forward, 1 months notice, much regret, no reverse. 

      Reference the legacy pricing, they originally thought it was a good idea, but they now they realise it bit them in the a**, much regret, no reverse.

      Tiered Pricing, Todd goes to a gym that doesn't have tiered pricing (or doesn't have a pool and yoga classes), if you don't use something (even if its only available in another country) you still pay for it, no regret. 

      Todd liked the word value and the phrase I hear you until people started calling him on it. 

      Todd did show he was reading the room when he was taking away that YNAB had to rebuild trust

      Like 4
    • Sky Blue Vacuum that's the  same crap they're giving out about how we misunderstood what they said... 

      Like
    • Sky Blue Vacuum Thank you!  How do I see what he's responding to?  I assume I can click somewhere and it will take me to the original question, but I haven't figured that out.

      Like
      • glynab
      • glynab
      • 1 mth ago
      • Reported - view

      What a lying sack of....

      Like
      • alexmidd
      • alexmidd
      • 4 wk ago
      • 4
      • Reported - view

      Sky Blue Vacuum I don't know if anyone else has posted this, but I found the email about "New Pricing" from 13th November 2017 from Jesse and it said this:

      We are adjusting our price. As of November 15, our price for new customers will be $6.99/month, billed annually at $83.99. 

      But the pricing change will not affect you if you already have a YNAB account; you are grandfathered in with the existing price. 

      The text emboldening is as it was in the original email, and seems to me to emphasise that the price is guaranteed, not the discount, which the email does not even mention.
       

      Like 4
      • Bad Mister Frosty
      • Clayfighter Champion
      • Navy_Blue_Mixer.15
      • 4 wk ago
      • 1
      • Reported - view

      alexmidd BOOM.

      Like 1
    • alexmidd There's some folks over in the Reddit saying y'all are not being honest and that YNAB never promised a $45/year sub rate indefinitely.  

      Like
    • Bad Mister Frosty this more just comes across as saying they decided to keep the price the same for grandfathered customers - not that grandfathered customers' pricing will always stay the same.

      I feel for ya though and I am cancelling based on this bulls....

      Like
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 4 wk ago
      • 3
      • Reported - view

      Turquoise Piano What does “grandfathered in with the existing price” mean if not “the pricing will stay the same”?

       

      That’s literally what “grandfathered” means.

       

      A grandfather clause (or grandfather policy or grandfathering) is a provision in which an old rule continues to apply to some existing situations while a new rule will apply to all future cases.

      Like 3
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 4 wk ago
      • 5
      • Reported - view

      Bad Mister Frosty Who cares? The bottom line is the price, whether it's $90 or $100, is out of line for budgeting only software. Whoever feels like they're getting their money's worth, by all means, keep paying it. I have lost all goodwill with the company and I'll be using my money for a more full featured financial package for less money and with much, much better direct importing.

      Like 5
    • Habanero Salsa yes, you're right. I'm just saying based on YNAB's recent turn of events they can just claim those were decisions made at that time and by no means goes on forever...however that holds up if someone decided to take some action?

      Like
    • Superbone 100% correct that it is too expensive. In my recent scans of alternatives the only one that is more expensive is the Dave Ramsey top of the line stuff and that comes with coaches and guides. 

      Outside of the legacy pricing YNAB has probably locked itself into a false sense of being able to charge their current monthly price and looking to bleed that even further. The issue is that outside of the legacy customers (me) they've just poked the bear...

      Like 1
    • Superbone I wasn't attacking anyone.  I was letting y'all know that there is other stuff being said on the Reddit that you might want to check in on.  I've already decided to end my relationship with this company.  Sadly, there are a LOT of folks who don't know nor care about the issues that have come up.  They will have to find their own way, I guess.  This will be my last post on this website, as I expect that once I delete my account/cancel my sub, I will no longer have access here.  Good luck to all of you, whatever you choose to do.  Farewell.

      Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 4 wk ago
      • 3
      • Reported - view

      Bad Mister Frosty I didn’t say you did. My point is that either way, it doesn’t matter. No, I’m not going to waste my time scouring Reddit. I really don’t care any more. Bottom line is that this software is not worth $90 let alone $100 per year. Or $1000 every ten years without any increases. Since 2008, I’ve spent, let’s see…

      $40 for Pro + $40 for 3 + $40 for 4 + I believe 3 years at $45 for nYNAB = $120 + $135 = $255.

      Like 3
      • Budget_NC
      • Tomato_Snow_237e7f17927
      • 4 wk ago
      • 2
      • Reported - view

      Turquoise Piano I believe that Every Dollar Plus with direct import was $99 before Ramsey decided to bundle it with FPU to create Ramsey+.  So it's the budgeting software plus access to all of the FPU and Legacy Journey videos if you're interested in that.  That makes it $129 and doesn't change the shortcomings of Every Dollar.  I have helped coordinate FPU and Legacy Journey classes in the past so checked into Every Dollar so I was at least knowledgeable of it.  What I found was no matching capability between manual and imported transactions and no account ledger.  Maybe that has changed in the last few years, but at least back then it was nowhere close to the functionality of YNAB.

      Like 2
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 4 wk ago
      • 7
      • Reported - view

      Turquoise Piano Yes, they’ve altered the deal. And if that’s what they want to do, of course they can. It’s still dishonest. And to have paid staff come on here and try to gaslight us about what they said shows they know it’s dishonest. 
       

      “Hey, we messed up. We can’t afford to have users at $45 per year. Sorry. Here’s a t-shirt.” That’s one thing.  
       

      “We never said that.” Is another thing. 
       

      Honest companies do the former. YNAB did the latter. 

      Like 7
    • briefcase
    • A rack of ties, a travel mug, telephone, briefcase filled with papers
    • briefcase
    • 1 mth ago
    • 6
    • Reported - view

    Really disappointed.  YNAB used to feel special to me, I'm not sure it does anymore.  This is what happens with the owner spends all their time lifting weights instead of running the company.  Chalk me up as another long time user looking into alternatives...

    Like 6
      • alexmidd
      • alexmidd
      • 4 wk ago
      • 3
      • Reported - view

      briefcase You know what, it makes me really sad. I've been a YNAB aficionado all these years and have mentioned my use of it to people for years and how it helped me to retire. I have a soft spot for it and the people that run it. As has been said elsewhere, though, they must have a good business reason for doing it, but they're going to lose some of their most enthusiastic proponents in the process. They must be aware of this and must be OK with it, which is disappointing, but I guess business doesn't allow for sentiment.

      The new price will be too much for me. I could afford it but I can't justify it for what it does. Hell, I'll miss it for sure, but there are other, cheaper options. Nothing lasts forever I guess.

      Like 3
  • Officially deleted my account today after that crap fest of an AMA on Reddit. Complete utter disregard for its user base.

    Like 3
    • 10SNE1 me too! I am disgusted with the way that went. hardly any questions were answered. Just really disgusted with this company and the way that they treated loyal long time customers! 

      Like 1
    • Tomato Griffin What's disgusting is that my support forum account was also deleted with my YNAB account. I had to create this new trial account just to get back on these forums. I'll be spending more of my time on Reddit from hear on out under my username there which is Reddit_Fever. I'm a member of Banktivity and YNAB forums.

      Like 1
    • Khaki Sander This is going to be a rare occasion in the last 7 days where I will stick up for YNAB. Your account delete should include your support forum access.  

      Like 2
      • FTroopmom
      • Magenta_Saxophone_0faf3
      • 1 mth ago
      • 1
      • Reported - view

      10SNE1  I did as well.  Been a YNABer since 2006. They don't need me. But maybe if all the legacy people take a stand, maybe they would take note. Probably not.

      Like 1
    • FTroopmom I would say definitely not. This was a calculated business decision. They obviously thought about and knew that legacy customers would not be happy about a 100% price increase, and that even if some percent of legacy customers deleted their accounts (or non-legacy customers deleted their accounts). The price increase from customers who choose to stay would offset the loss of customers. If they didn't have a pretty high level of confidence in that scenario, they would have rolled out a different price increase strategy.

      It's just disheartening that they chose business profit over keeping loyal customers and their promises.

      Like 2
    • Steel Blue Griffin I will cancel before my renewal in 2 weeks and I am not a legacy customer. I am paying $18 NZD a month now and have already found that too high. I can afford it but Actual budget does what I need and it's about $5 NZD a month. 

      Like 3
    • FTroopmom doubt it --- the messages I have gotten back from customer support are pretty clear - they really do not care. 

      Like
  • Hats off to you YNAB, I have actually never seen a more poorly managed and executed business move, ever.

    Like 4
    • Forest Green Commander well, at least the AMA made a lot of users happy with their decision over the last week to move back to YNAB4/alternative budget software. Me included.

      Like 2
    • Forest Green Commander Never??? then you dont have satellite tv or radio!! 😂 cause this is pretty much how they operate.. hoping to find an alternative before my renewal in a few months -- this company has lost its vision - it used to be about helping people - read Jessys story........ were a long way away from that. 

      Like
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