YNAB Price Change 2021

Hey all,

You’ll see an in-app message today with more information on the upcoming pricing change that will impact your next renewal. We know—especially for a YNABer—that every dollar counts, and we don’t take price changes lightly.

Questions or feedback about the change can be shared below. Please check out our FAQs for more details, or questions that may have already been addressed.

If you have questions about your account, you can reach out to our Support team from the app on web or mobile.

We hope and trust you’ll continue seeing the value of a YNAB subscription.


  • New topics or comments in other areas of the Support Forum will be directed to this thread.
  • We understand the impact that price changes can have. Please keep our Community Guidelines in mind.
1495replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Some day, some way, a reporter is going to find Jesse and have a few questions for him.  I will be very interested in his answers for better or for worse. 

    • Was he part of the lie? 
    • Was he forced to stay quiet? 
    • Was is $45 or 10%? 
    • Does he care?
    • Does he go to the same gym as Todd?
    Like 2
    • glynab Jesse is still the owner of YNAB, he has Todd to do the day to day grunt work. There is NO way he wasn’t involved in this latest decision.  

      Like 4
      • Seabass
      • Seabass
      • 2 mths ago
      • 3
      • Reported - view

      Persephone's Mom This took a bit of time for me to figure out as well.  Again, as the owner, the ultimate decision is his, he is not in the dark. Notice that there has been very little back lash against him directly.  Todd admitted that they have known an increase was going to happen (planned )in 2020.  My guess is that they knew, at some point, they were going to break the promise (from Jesse/YNAB) made to the early subscribers prior to February 2021, when Todd was made CEO.  This being the case, Jesse stepping down as CEO would effectively redirect the known anger away from him and he would not have to directly answer to those  he ultimately lied to. 

      Like 3
      • DosBoss57
      • Sales Manager
      • Sky_Blue_Drum.14
      • 2 mths ago
      • 1
      • Reported - view

      glynab 

      • Was he part of the lie? Yes
      • Was he forced to stay quiet? Yes
      • Was is $45 or 10%?  ??????
      • Does he care?  No
      • Does he go to the same gym as Todd?  Probably...same church too !!!
      Like 1
  • This thread has attracted - at the timing of writing - 1005 replies and just 8 likes. Something to think about, YNAB.

    Like 1
  • I've been thinking a lot about this whole situation.

    I'm not a "legacy user", so I never had the $45 annual deal.  I didn't jump to nYNAB when they launched it, even after the price incentive was offered.  I greatly preferred YNAB4 because my info was MINE.  It wasn't stored in "the cloud".  And I didn't have to keep paying for it year after year.  The only reason I purchased a sub to nYNAB was because YNAB4 stopped working on my computer after I had the local small-business computer shop upgrade my OS and hard drive.  Recently, for whatever reason, YNAB4 started working again on my pc.  I've tested some stuff with it and there are no glitches.

    I won't go into a long diatribe about ethics and honesty and all that stuff that YNAB HQ apparently doesn't care about anyway.  I'll just say this:  the way they are treating their customer base leaves a sour taste in my mouth.  The fact is, they know what they're doing--they just don't care.   At the end of the day, I still have the power to deny them my money and move back to something earlier, or move on to something new.  And, that is what I am doing.  I could afford the $15 price increase to my subscription next year.  But I just can't stomach supporting them further after what they have just done.  I'll be deleting my account and getting the prorated subscription fee back before the end of the month.

    The End.

    Like 8
  • Like others, I cancelled today as well.  Didn't even get the goodbye email that others did.

    YNAB, Jesse, Todd:  You must be so proud of the situation you created.  Well done.

    Like 6
      • Bad Mister Frosty
      • Clayfighter Champion
      • Navy_Blue_Mixer.15
      • 2 mths ago
      • 1
      • Reported - view

      glynab Did you merely cancel your subscription or actually delete your account?  Canceling your subscription keeps you subscribed until the renewal date, while deleting your account ends it all immediately.

      Like 1
      • glynab
      • glynab
      • 2 mths ago
      • 2
      • Reported - view

      Bad Mister Frosty I guess I just cancelled it.  This all needs to be done quickly because my renewal date would have been December 12.  It all goes away at that point.

      Like 2
  •  

    It was already too expensive. The price change has only highlighted this even more.

    Off to Actual budget and my google sheet (which I had to use with YNAB anyway because it doesn't have enough features!).

    Vote with your wallet people.

    Like 1
  • Well, I just learned that if I delete my account now I can get my money back for the rest of Nov and Dec, since my sub renews early Jan.  I'm definitely leaving nYNAB, just can't stomach paying them when they are so dishonest, just waiting for the dishonesty to hit me.  I wish you all the best, including the YNAB employees, who I know are doing their best and can't control what management decides.  I hope they give you all nice raises with all their new cash. 

    I am happy with Actual budget and, anyone else who was happy with YNAB4 but doesn't want to go back to YNAB4 should probably check it out.  It's still a work in progress but he's done a great job with it only being his side gig.  And for those of you who are using YNAB4 again, if you decide you want something newer, Actual has a YNAB4 budget import feature, although right now it has a bug so don't try it until he fixes it. 

    Happy Budgeting!!!!  Thank you so much to all your folks on the forum who taught me to let go of my account/category matching OCD obsession and taught me so many other cool budgeting tips and tricks (month in the memo field for bills, I'm talking to you!).  You all made my budgeting much easier.  I'm not sure if all my old posts will be deleted when I delete my YNAB account, but thanks for all the fun.  I really enjoyed the forums and wish you all the best.

    Like 3
      • Brendan
      • Former YNAB enthusiast. 2008-2021.
      • brendan_nz
      • 2 mths ago
      • 6
      • Reported - view

      PhysicsGal I have imported my years of budgets and transactions into Actual Budget. I'm very impressed by how fast it is, and happy to see features that YNAB4 had like right-red-arrow and multi month budget view that didn't make it into nYNAB. I even have goals working on Actual. 

      After using YNAB since 2008 and being offered a lifetime discount of 45/year to switch to a subscription billing model, I now think that nYNAB stands for "Now you need Actual Budget. "

      Like 6
      • mealmond
      • mealmond
      • 2 mths ago
      • Reported - view

      Brendan How easy was it to import the data, I started from fresh but would like to keep my old data if possible, thanks.

      Like
      • pgauntlett
      • pgauntlett
      • 2 mths ago
      • 1
      • Reported - view

      Brendan Goals!! I’m intrigued!  By using the note box or the category name?

      Like 1
      • Brendan
      • Former YNAB enthusiast. 2008-2021.
      • brendan_nz
      • 2 mths ago
      • 2
      • Reported - view

      pgauntlett For goals/targets I'm using this utility that reads special category notes and magically assigns money to the categories.

      https://github.com/bdoherty/actual-budget-template

      Valid syntaxes: #template $50

      #template $50 up to $100

      #template up to $50

      #template $200 by 2022-01

      #template $200 by 2022-01 repeat every 6 months

      #template $200 by 2022-01 repeat every year

      #template $200 by 2022-01 repeat every 2 years

      #template $500 by 2021‑12 spend from 2021-03

      Like 2
      • pgauntlett
      • pgauntlett
      • 2 mths ago
      • Reported - view

      Brendan wow thank you. Self built I’m guessing? Will take a look

      Like
      • Brendan
      • Former YNAB enthusiast. 2008-2021.
      • brendan_nz
      • 2 mths ago
      • Reported - view

      mealmond Fairly easy but I'm technically minded. As I understand it, built in nYNAB import is coming soon.

      See if these instructions help you. Ask on slack if you get stuck,

      https://actualbudget.slack.com/archives/CAS9SFB5J/p1635876372008900?thread_ts=1635800191.004700&cid=CAS9SFB5J

      After you import your new budget, reset your cache if the budget values are not showing up.

       Click the :cog: icon next to the budget name

       Click Advanced -> Reset budget cache

      Like
      • mealmond
      • mealmond
      • 2 mths ago
      • Reported - view

      Brendan Thanks for the reply, I had a brief look and it looks a little complicated for me. I will probably leave it as it is. I only did a back up of everything, not the individual accounts and then deleted my account so I don't have access anymore to nYNAB. I might have a look if nYNAB import is brought in, but then I don't want to lose the data I have put in so far, no win situation I suppose.

      Like
      • annaraven
      • annaraven
      • yesterday
      • Reported - view

      Brendan How did you import the info? I did the export from YNAB but can't see how to import it into Actual. DM me please?

      Like
      • annaraven
      • annaraven
      • yesterday
      • 1
      • Reported - view

      annaraven Okay never mind. Figured it out. 

      Like 1
    • MsTJ
    • YNAB has given me back my future
    • Believer_in_YNAb
    • 2 mths ago
    • 8
    • Reported - view

    i remember how awful this program was on initial introduction, and the year of waiting for the bugs to be worked out, and the promise of $45 forever for working through that horrible year with the company.  5 years later they want to double the cost!  YNAB should be ashamed of themselves.  

    Are there that many people who have been with the company for over 5 years, worked through that horrible year+ and only paying $45?  Is it really worth it to break trust with us and almost doubling the cost, with less than 1 year warning?

    Like 8
  • I was going to create a reply investigating my disgust with YNAB and whoever seems to be in charge of the company this week, but I just don't have the energy plus others have said most of what needs to be said.

    I will add that as a legacy user a 100% price increase after in-writing promises of a lifetime $45 price is bad enough but the blatant lies and jedi mind trickery that we misremember is just scummy. 

    A part of me wonders what you they were trying to achieve, it doesn't make sense.

    1. Either the legacy userbase is so low then the reputational hit is inconsequential, then why do this at all?  It can't be profit motivated.  Or,
    2. The legacy userbase is a significant portion of the total userbase and there is an urgent need for a profit uplift and this was the only way to do it.  Why?  Is the initial 5 year investor cycle closing up and YNAB is not performing as advertised?  Is there an IPO or sale just about to happen?  Or just greed?  Because it sure isn't the value proposition.

    Congratulates YNAB, you have turned a YNAB evangelist into a very vocal critic.  I will do everything I can to steer people away from this product for as long as I can.

    I have nothing but contempt for this company now.  You have lost my business but it seems that is what you wanted.

    Like 9
  • MsTJ said:
    with less than 1 year warning

     Make that a 1 month warning for me

    Like 1
  • Cancelled. Double the price without rolling out the functionality US users get as standard? Good good you're arrogant.

    Like 1
  • I cancelled and I pay full price. I initially signed up when nYNAB started, then went back to YNAB4. I have rolled my eyes at that decision a few times over the years because I lost that sweet $45 price. 

    I also believed that $45/$50 price was lifetime for the early adopters. Remember, no one really wanted to pay an annual fee when they could just buy and own YNAB4. Having the price locked in at that price was the impetus for many to rationalize buying  nYNAB. 

    Rug pulling the early adopters was strike one. 

    The way this was handled by YNAB leadership was strike two and three. 

    I already paid my renewal a few months back. I'll use YNAB until my subscription ends. This has turned a Raving Fan into a disgusted one. Overnight.

    Like 6
  • Just deleted my budget account and ended my subscription.  Going back to YNAB4.  Good luck all.

    Like 2
  • I'm a long time user and I'm currently deciding if I'm continuing, going back to ynab 4 or trying something new.  I never thought the $45 was forever.  In the initial ynab launch post on the old ynab forum Jesse called it  10% discount.  I know other communications certainly made it seem that it was $45 but I always assumed it could go up. That said,  I know I can budget without spending the $90 and it was dropped on us in a way and timeframe that I don't appreciate.   It will come down to whether I care about direct import enough to pay it.  We manually enter but DI is nice to keep things up to date and speed up reconciliation.  

     

    jesse Posts: 1,651

    January 3, 2016 20:36:04edited January 21, 2016 18:27:40 in Getting Started

    The New YNAB

    Official Launch Post

    Like
      • Seabass
      • Seabass
      • 2 mths ago
      • Reported - view

      Herman Even here there is a distinction between “early adopters” by January 31, 2016 and the lifetime 10% for YNAB4 users.  I knew I had to make a decision by a deadline or I would only get the 10% off the current price. I chose to wait and so I knowingly pay 10% off the current price. As a person that will not use direct import, that price is becoming much too high. 

      Like
    • Seabass Exactly. It was used to motivate people off of YNAB4.

      Like
      • Seabass
      • Seabass
      • 2 mths ago
      • Reported - view

      Hot Pink Guitar Yes, it was.  Like I have been saying, I remember it so clearly.  YNAB4 folks would go and try it and run back to YNAB4 and report on the forum how bad it really was....

      Like
  • So i just got a very polite reply to my email saying that i was going and give me my pro rata refund and in essence it was - ok thank you for your loyalty, bye, good luck

    So i surmise that a decision has been made and its the nYNAB way or the highway

    tbh i think YNAB is a stepping stone, once you've mastered the mantra,  its just an expensive spreadsheet, so now I'm saving even more money

    Like 6
  • Another legacy/founding/grandfathered user here that is deleting his account as soon as I can get the information out. Was it $45 for life? Yes. Did I think they'd eventually change the name to pretend it was a new product like what happened when YNAB moved to subscription? Yes. Did I think they would openly gaslight their supporters? No.

    YNAB is losing an active marketing and customer support engine by the mistreatment of it's long term userbase. I can no longer recommend YNAB and will actively steer people away when personal finance topics come up, but that should be pretty rare for an accountant.

    I remember when this was Jesse sharing his methodology and spreadsheet based tool he'd developed for his own family so that he could help to improve peoples lives while making a living for himself and covering some development to make the product easier to apply the methodology. He evenly actively argued against adding direct import initially, but eventually listened to the customers and saw the benefits when it worked. Unfortunately, no one is listening anymore.  He and this company have completely lost their vision and it now appears to strictly be a profit maximization problem. I realize he's not the CEO, but it'd be hard to believe he was not involved in this decision.

    My assumption is that someone calculated that they could lose up to half of the grandfathered customers and still break even when they doubled the price. However, that is a lot of product knowledge that is also leaving and you're also seeing non-grandfathered customers leaving because of the poor treatment.

    I thought about just riding it out until my subscription expires or at least another couple of weeks to see if they attempt to correct this mistake. However, I realized I don't want to have dealings with this company anymore. Even if they did try to repair the damage, I can't trust them now. What is the value of a financial service company that you can't trust? To me it is not worth anything.

    Like 7
    • Hot Pink Guitar they will also lose non-legacy customers around the fringes too. I can afford the price change but find that there aren't enough features for the money and as Orchid Python said above once you've mastered it, you don't need it as much as you did in the beginning. 

      More than $20 NZD for a sub per month is too much. I'd expect quite a bit in return for $240 per year.

      Like 2
  • Hot Pink Guitar said:
    My assumption is that someone calculated that they could lose up to half of the grandfathered customers and still break even when they doubled the price.

     Agree, I think it's exactly this! They did a risk/reward analysis, and decided it was worth it to f-over their legacy users, continue to squeeze non-legacy users, and make $$.

    Here's my silly attempt at estimating some $$ I posted to Reddit:

    Let’s do some simple, most likely conservative math.

    There are 134,138 people on u/ynab. Most likely less than the number of ynab subscribers. But let’s be conservative and say that 75% of the redditers are actually ynab subscribers.

    Then let’s say 25% of those 100,596 ynab subscribers are legacy subscribers and the remainder are $84/yr subscribers.

    The legacy price increase = $44.10/yr

    The non-legacy price increase = $14.99/yr

    The legacy ynab income increase = 100,596 * 0.25 * $44.10 = $1,109,070/yr

    The non-legacy ynab income increase = 100,596 * 0.75 * $14.99 = $1,130,950/yr

    Total ynab revenue increase = $2,240,020/yr

    This is of course all hypothetical as I have no idea how many ynab subscribers they have. I’m guessing it’s conservative as many people don’t use Reddit.

    Anyway, that’s a significant conservative revenue increase. If they have double or triple that number of subscribers. The $2M becomes $4M or $6M, and we’re back to our original question. What is all this money being used for? Or is it simply profit lining someone’s pocket?

    Like 2
    • Steel Blue Griffin No idea. Doing some more rough calculations on those numbers and assuming that grandfathered users leave at 3x the rate. They'd have to lose about 24% of their total customer base to have a negative outcome from the price hike. Probably a pretty safe bet on their part in a short sighted financial framing. Again, that supports the theory that they need money now even if it hurts the business in the long run. I'd have to assume that the churn, cost to support, and retention costs are extremely low in the grandfathered base. 

      However, that saddest moral number is that at the 25% assumptions. Losing 100% of the grandfathered customers has no noticeable impact on net revenue if non-grandfathered users are unchanged. It's basically break even. That works out so well that 25% is probably close to the real number.

      Like 2
      • Seabass
      • Seabass
      • 2 mths ago
      • Reported - view

      Hot Pink Guitar But what is not considered is all the OG referrals and all of the OG referred  referring others which now may not happen. 

      Like
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 2 mths ago
      • Reported - view

      Seabass Not just referrals that will no longer happen -- I can guarantee I will never refer anyone again -- but people who are discouraged from trying by the negative feedback and reviews.

      Like
      • ewm003
      • ewm003
      • 2 mths ago
      • 1
      • Reported - view

      Hot Pink Guitar I think they need to go read the infinite game by Simon Sinek, this will be the turning point where the company started going in the wrong direction. They will no longer have a cult following and they will just be another budget software in the mix. 

      Like 1
  • I have just recieved the weekly roundup email email, talk about 🖕

    my only regret - hanging around as long as i did

    Like 1
    • Orchid Python What did it say?  Is there a way to see it if you don't get the weekly emails?

      Like
      • Orchid Python
      • YNAB since 2005
      • Orchid_Python.9
      • 2 mths ago
      • 1
      • Reported - view

      Maroon Tugboat 

      Debt Paydown Wizardry & An Apology
      — November 8, 2021 —

       
      Last week, we announced that as of December 1, 2021, we're raising our prices to 14.99/month or 98.99/year. We totally botched the announcement (among other things, we announced it via an in-app popup first, instead of via email). We are sorry. And we will do better going forward. 

      Please see our FAQs for more details, and as always, if you need assistance or simply have more questions, reach out at any time at [email protected].
      Like 1
    • Orchid Python Thanks.  I'm not sure why they only sent that to the newsletter subscribers (or why they didn't tell people via email last Monday), but I can't say I understand any of their thinking right now anyway. 

      YNAB, if you read this, what does "doing better" look like in the future?  And what is stopping you from doing better right now? Honor the promise of the grandfathered price you gave longtime users. 

      Like 6
      • Orchid Python
      • YNAB since 2005
      • Orchid_Python.9
      • 2 mths ago
      • 4
      • Reported - view

      Maroon Tugboat it’s a car crash of an apology. YNAB has clearly morphed into something else, and that’s fine, everything comes to an end - but it has left me with a bitter taste in my mouth and a very poor opinion of the company- i wont be recommending them to anybody

      Like 4
    • Maroon Tugboat I can't point to the specific example, but botched rollout/change and YNAB apologizing and promising to do better in the future triggered a memory for me. This is not the first "apology" with a promise. 

      It is a continuation of this dumpster fire that they they're only apologizing for the announcement. Not the short notice (which is something they 100% control and could extend unless something sinister or financially troubling is going on), not the f you to prior commitments, and not the lack of empathy shown by their leadership.

      Like 2
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 2 mths ago
      • 5
      • Reported - view

      Orchid Python I saw this on Reddit a few nights ago and it just blew me away.  Someone wrote what YNAB should have said in the email last Friday instead of a copy/paste of the app popup.  Normally I'd roll my eyes at such a post, but this person captured the voice and sentiment so perfectly.  I'm 90% sure if I had received an email like this I'd stay.

      https://www.reddit.com/r/ynab/comments/qnb9pf/what_ynab_should_have_written/?utm_source=share&utm_medium=web2x&context=3

      Like 5
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 2 mths ago
      • Reported - view

      Annieland What? You didn't like their one liner?

      Like
    • Orchid Python Interesting. They did an in app message to *everyone*, paused 4 days, emailed *everyone* saying what the new price was, then *apologised* in an optional newsletter. 

      Customer - "You've treated us like dirt sticking to the bottom of your shoe"

      YNAB - "But we've apologised"

      Customer - "I haven't seen anything" 

      YNAB - "In the newsletter. You know the one where we do the same 10 stories with different names, cutsy graphics, that you haven't really read for 3 years."

      Customer - "But I rage unsubscribed Monday last week. You know the day you announced the price increase and the Newsy had a spot about how staff members would spend $100"

      YNAB - "We hear you, but the newsletter is like that machine you have at the gym that you don't use. You still get great value from our communications whether we send you an apology or not"

      Like 1
      • DosBoss57
      • Sales Manager
      • Sky_Blue_Drum.14
      • 2 mths ago
      • 1
      • Reported - view

      Orchid Python weakest apology I've ever heard in my life....and I'm 64

      Like 1
  • Hey, they're sorry and they'll do better in the future. That's enough for me. Restarted my subscription.

    (Kidding of course.)

    Do yourselves a favor and unsubscribe from the emails. I just did.

    Like 3
    • Superbone that was the easiest unsubscribe I've had in a long time.

      Like 2
  • That $14.99 per month really kills me. The only users who would pay that are users who can't afford the yearly price.

    "Hey, I've got a great idea! For people who can't afford to pay us $98.99 for a year, let's charge them $179.88 throughout the course of the year! You know how car sales people sell you on the monthly price and not on the total they're paying for the car? The same thing will work with our software!"

    Like 15
      • nolesrule
      • Stealing From the Future fix is an improvement but is incomplete....
      • nolesrule
      • 2 mths ago
      • 9
      • Reported - view

      Superbone that pricing is actually more outrageous than what they are doing to legacy customers. 82% more to pay monthly compared to annually. At most it should be 25% more ($10.99/month), and even that seems kinda high.

      Like 9
      • WordTenor
      • Can we agree that goals are dumb and immature? Sure.
      • WordTenor
      • 2 mths ago
      • 5
      • Reported - view

      Superbone Truly. That more than my own increase is what’s driven my cancellation. If I’m going to pay twice as much, then my money should be going to subsidize people who need this software. 

      When I wasn’t sure where I was coming up with $54, you personally made it $48. I can’t believe YNAB can’t extend the same generosity its users have always had for one another. 

      Like 5
      • Seabass
      • Seabass
      • 2 mths ago
      • 3
      • Reported - view

      nolesrule This more than anything shows that YNAB has lost its way.  Looking at most of the subscription services that I use, the annual  usually gets you 2 free months.  So if the monthly amount is $10.00 then the annual amount would be $100.  So basically, YNAB should be $10 a month, not $15. 

      Like 3
    • Superbone 

      Superbone said:
      That $14.99 per month really kills me. The only users who would pay that are users who can't afford the yearly price.

       Actually, I distinctly remember when I started that I wanted there to be a monthly option - I didn't want to commit to a whole, $84 (expensive) year right away. But that's all there was, so we gave it a go. It was after a horrendously spendy month, so I figured it'd be easy to break even over the year.

      At that time, I believe the only way to get a monthly subscription was through Apple. By the time I found the forum, there were lots of (it seemed to me) people complaining that it was so unfair Apple users got the possibility of a monthly plan. 

      YNAB cited behavioral reasons as to why they wanted users to have a whole year before giving up on the software. I fully support that rationale - habits take time to build, and the rewards are not always immediate. 

      Eventually, YNAB did allow the monthly subscription, but priced it so the yearly subscription was the obvious choice.

      Really, though, like someone else said somewhere else recently, if you're that close to the wire, go for the extension trial to learn the method, simplify, and then maybe choose a less expensive platform.  

      Since the price has increased, though not as drastically for me (I have now given YNAB over $330! at some point there ARE diminishing returns...), I get to also do the value judgement. This $100 annual price alone, regardless of the manner in which it was announced, is making me pause and consider a less expensive option.

      Like 2
      • Seabass
      • Seabass
      • 2 mths ago
      • Reported - view

      Move Light Sound Life Wow, way for YNAB to assume that people should pick a budgeting software/app over food.  And yes, there are people I know that would have to give up an essential need to make that $100.  I planned to give one of my closest friends a YNAB gift, because she is one of those people.  But we spoke a couple of nights ago and I told her that we could set her up on Every Dollar (she is a Ramsey fangirl anyways) since it has a free version. She figured why budget as she didn't have money to budget.  I told her that she needed to budget as it is the only way to find a path forward. She makes decent money (good money in most areas of the US) and is not wasteful.  But she lives in what is now a very expensive area and her two bedroom, which she has been renting for 20 years, takes up almost 60% of her net. It keeps going up $200 month, every lease. 

      Like
      • Seabass
      • Seabass
      • 2 mths ago
      • Reported - view

      Oh, and I want to clarify that the cost of moving and the cost of a studio would not make a difference.  She can't quit her job and move just yet as she is in the middle of medical issues.

      Like
    • Seabass Exactly a great reason to offer a tiered approach. Like other areas of life, if we don't have the capital to dine out, then we need to cook at home. If we don't have the capital to buy premade convenience groceries, then we need to assemble food at home. If we don't have the capital to buy premade components, then we need to cook from scratch. If the budget is still tight, then we look for ways to stretch the nutrition without being fancy.

      Allowing us to pay for what we need (and if we can, want) opens the door for many more people to benefit. One size fits all means that fewer people find a good fit. 

      I mean, if YNAB thinks they cost (or have a value of $100/year), then that's their perogative. Whether or not that's feasible for someone is a different story. I don't think YNAB owes anyone a budgeting software - they're not a charity. 

      But it certainly seems like they want to be the car with the seat warmers and fancy trim and cameras and screens and gadgets and more, when I just need a reliable motor with safe seats/frame, good handling, and good response. Climate control is also required. 

      I would feel put upon and priced out of cars if they all trended towards the fancy kind whether I need the plush decor, etc.

      A car that doesn't have the bells and whistles but is priced the same is hard to imagine, mainly because there's competition.

      Oh wait, this is hitting close to home.

      Like 5
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 2 mths ago
      • 2
      • Reported - view

      Superbone I bet they think a ton of people won't notice or will be too lazy to change.

      I'll cop to paying for a gym membership monthly for years after the point I could have cancelled.

      I'll also cop to paying $9.99 a month for CBS All Access for a couple years before realizing I could pay $99 annually.  And don't even get me started on the TiVo jack.  I'm sure there's stuff I'm paying for now in my iTunes account that I don't even notice changed.  And I know I'm hyper aware compared to your average Joe.  

      And the money keeps rolling in...from every side!

      Like 2
      • Seabass
      • Seabass
      • 2 mths ago
      • 2
      • Reported - view

      Annieland CBS All Access is another subscription that is priced normally when you compare the monthly to the annual.  $99 annual is equal go 10 months monthly, you save 2 months.  Not YNAB!

      Like 2
      • MXMOM
      • MXMOM
      • 2 mths ago
      • 11
      • Reported - view

      WordTenor Superbone  dakinemaui   nolesrule (plus a whole bunch of others that I am sure I am missing), I am not putting in my thoughts on the price change. My only comment is that it is crazy that the forums and therefore YNAB will be losing you and your fabulous insight and guidance over the years. There are many YNABers that have been able to figure out how to do this with your help. I don't always agree with you 😉 but I always find what you write helpful.  Luckily your input will remain on the forums for future reference.  

      Like 11
    • MXMOM dakinemaui hasn't been on the forums in months. Does anyone know why?

      Like
      • jenmas
      • jenmas
      • 2 mths ago
      • Reported - view

      Periwinkle Flute dakinemaui no longer has an nYNAB subscription/account and is therefore not able to post.

      Like
  • Did anyone else get this sort of email today after canceling your account this weekend? And yes, my name is Karen...

    Like 3
      • ynaber2613
      • ynaber2613
      • 2 mths ago
      • Reported - view

      FTroopmom I have not canceled yet but I am not surprised in their response.  This pretty much confirms that they will stick by this decision to double the price for legacy users.  

      Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 2 mths ago
      • 2
      • Reported - view

      FTroopmom It would be funnier if your name wasn't Karen. 😉

      "...but that we'd let you know of any price changes."

      Oh, how nice of them! And if it makes you feel any better, I didn't get a personal reply about my cancellation.

      Like 2
    • FTroopmom Yes I did get that exact email and I wrote back to give them a piece of my mind.

      Like
      • FTroopmom
      • Magenta_Saxophone_0faf3
      • 2 mths ago
      • Reported - view

      Sky Blue Tape (mmille) believe me… I also replied with a respectful but firm request for her to consider seriously how much longer she would like to perpetuate the lies and work for liars. And included my emails from the original price offering and the 2017 price offering both stating 45/year.  I plan to request a refund for the next few months as well. 

      Like
      • glynab
      • glynab
      • 2 mths ago
      • 2
      • Reported - view

      FTroopmom I didn't even get the email after cancelling.  It would have been nice to learn that it was all just my impression that they broke a promise.

      Like 2
    • glynab  Neither did I. 

      Like 1
  • I've had a few days, 8 cups of coffee, and a visit to Church to process the change and decided that, for us, it's worth paying the extra $44.10 (on top of the $45) to renew come December 2nd.

    YNAB has made it possible for my wife to get on, and stay on, the same page with our budget which is/was a real feat and we aren't ready to change...yet. 

    Finally, the last minute announcement that the cost was doubling (in my case with less than a month notice) was a real jerk move on YNABs part and their complete disregard for their customers, both legacy and current, has left a real nasty taste in my mouth and would rate you amongst the likes of Comcast, TWC, and Charter for the move.

    Like 5
      • Budget_NC
      • Tomato_Snow_237e7f17927
      • 2 mths ago
      • 4
      • Reported - view

      GSDdad My decision is based heavily upon what my wife is comfortable with as well.  If it was me I could go play around with some of the other options being discussed, but my wife and I have been using YNAB together for almost 10 years now.  I'm not happy with the way this was done or the overall attitude of YNAB toward their customer base, but the value to our household far outweighs the price increase and my wife needs to be as comfortable with whatever we're using as I am.

      Like 4
    • Budget_NC @GSDdad, 

      Yeah, YNAB's main benefit to us has been as a communication tool.  I need something that facilitates my husband and I talking numbers. with units. A spreadsheet I create wouldn't be a neutral ground, but maybe we can handle that.

      Like 1
      • Annieland
      • I was told there would be no math.
      • Annieland
      • 2 mths ago
      • 8
      • Reported - view

      Budget_NC I've read that a lot regarding why people feel they must stay.  "It saved our marriage" is all over posts elsewhere.  Well, cheers then!  I don't give a [hoot] what my husband thinks and what "saved our marriage" is me completely cutting him out of any responsibility with our money.  It's hard in some ways, but in times like this, I am glad to be the sole decision maker. 🤪

      Like 8
      • Seabass
      • Seabass
      • 2 mths ago
      • 1
      • Reported - view

      Annieland LOL

      Like 1
  • Just another avenue to voice your opinion if you are so inclined:

     

    https://www.bbb.org/us/ut/lehi/profile/computer-software-developers/you-need-a-budget-1166-22246332

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 2 mths ago
      • 1
      • Reported - view

      This was interesting:

       

      Like 1
  • “Lots of people live paycheck-to-paycheck. They are often mired in debt and don’t have enough money to respond to anything that they didn’t expect. It’s a really stressful way to go through life. We want to remove that stress, and we can.”  Todd Curtis, Chief Product Officer at You Need a Budget (YNAB) ( https://www.productboard.com/blog/age-of-product-excellence-ynab/ )

    Like 3
  • One more customer (going way back to YNAB4) outbound! Every job ad contains the term humble, but nobody here willing to have a real exchange with paying customers. I don't see this going in the right direction and quit my subscription. 

    Like 2
Like9 Follow
  • 9 Likes
  • yesterdayLast active
  • 1495Replies
  • 5750Views
  • 263 Following