New Pill Colors Not Color Blind Friendly

Hey YNAB,

Really appreciate your desire to improve your product.  The new lighter pill colors for the available amounts are a lot harder for me as a color blind person to see.  I was hoping to see the change of colors as a setting we could toggle, but it seems that isn't the case. 

Please add an option to go back to the previous colors.   

Thanks for all your hard work.

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  • This failure highlights exactly why YNAB must STOP with the "one size fits all" approach and start introducing these new "improvements" as CONFIGURABLE OPTIONS.

    How much customer rancor would have never existed in the last year if this had been the approach. "I hate the new credit card positioning" --"well, turn that off"

    "I hate the new scheduled transaction positioning" --"well, turn that off"

    "I hate the new color changes" --"well, turn that off"

    How much customer support time has been wasted dealing with these complaints? Do you sincerely think you would have wasted more supporting multiple options? You're delusional then.

    Reply Like 6
  • I agree with the suggestion to make "improvements" a choice, not fiat.  I much prefer the brighter colors.  I know there are a bunch of others who hate the brighter colors.  You can't make everyone happy.  Give us a choice.

    Reply Like 4
  • I second this, I "hate" the new colours, they're aren't very noticeable to me. Please, an option to go back to previous colours is welcomed. But as  bevocat  said, configurable options is the way!

    Reply Like 3
  • Configuration for colours is the way to go, perhaps not totally any colour anywhere but perhaps a list of colour themes and allow people to choose the one that suits them best.

    I too am colour blind and struggle more with the new colours.

    Reply Like 2
  • Please refer to my post here if you need a quick fix!
    https://support.youneedabudget.com/r/y7sv64

    Reply Like 1
  • Hey folks,

    I appreciate your comments and feedback here in regards to the new pill colors. We missed the mark and our Product team is hard at work coming up with solutions that will work for everyone. We'll keep everyone updated as those changes are made.

    We did remove a post from this thread that was in direct violation of our Community Guidelines.  Please keep comments on topic and free from hateful attacks moving forward.

    Reply Like 1
      • jenmas
      • jenmas
      • 6 mths ago
      • 5
      • Reported - view

      Veronica at YNAB Are these solutions expected to take months and months, if not years (hello promises of better reimbursement handling in 2017 and fixing SFTF in 2016, or the time the development team broke split transactions with transfers in the mobile app and it took months to fix)? To date, the organization does not have a track record of rolling things out quickly. If a person has red/green color blindness, what are they supposed to do right now?

      Reply Like 5
      • Patzer
      • Retired at age 60. Thank you, YNAB!
      • Patzer
      • 6 mths ago
      • 6
      • Reported - view

      Veronica at YNAB 

      I would like to express my sincere appreciation for how the color changes are being handled.  You rolled out an untested solution for people with red-green color blindness, immediately got feedback from such people that this "solution" made things worse, and then . . . did nothing.  You are considering another solution that will "work for everyone," in spite of people having diverse needs and YNAB having a history of refusing to implement customer-configured options. 

      Meanwhile, Isaac C.  came up with a CSS solution that rolled back to the old colors, then modified it to make it parameter-driven so people could choose what colors work best for them.  That was enough of a start for me to develop some rudimentary CSS skills, and address my long-term low-level nuisances of budget pills not telling me anything useful and being rather distracting.  As a result, I now have what I need in the way of colors in YNAB:  Black text on white background for positive Available, red text on white background for negative Available, no distracting pills, and no visual distinction between credit and cash overspending.  Perfect.  The only color warning I need is for overspending; goals as implemented in YNAB are not sophisticated enough to help me with budgeting.  Oh, and I had to tone down the highlighting of selected categories, but I figure that out.  So now, selected and unselected positive and negative Available numbers let me focus on the numbers, and not on the stupid goal nags.

      Thank you again for the incredible attitude that customer needs are irrelevant, or at least far less than urgent.  It has produced a better result for me than the multiple Feature Requests asking to turn off icons, eliminate goal nag orange, etc.

      Reply Like 6
    • Veronica at YNAB Your product team needs to include some people who understand project management, user experience, customer service, and basic programming. It clearly doesn't at this point and you guys are doing nothing to fix the broken product you've forced on us all. 

       

      I've gone from having YNAB in an open tab most of the time to rarely looking at it due to this horrendous, clearly untested, change in colors and all you've done is remove posts with valid complaints and threaten people. Grow up and learn how to do basic customer service or you're going to lose market share to someone who does.

      Reply Like 3
    • jenmas 

      No, I don’t expect the solutions to take months or years, but I’m not going to make any timeline promises. We will keep everyone posted in the threads here in the forum every couple of days.

      For folks with red/green color blindness, advice you’ve probably heard many times before applies in the meantime: don’t rely on color to determine the status of your category available amounts. You'll want to use the icons that indicate an unmet goal or an underfunded obligation or the negative available amount to indicate overspending. 

      Most importantly, if a user hasn't reached out to us yet to tell us that the changes impacted their ability to use YNAB, I would urge them to do so. The best email is [email protected].

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    • Patzer 

      To clarify, our team is working on multiple solutions since this isn’t a one-size fits all issue. If nothing else, feedback from YNABers has indicated how truly varied their needs are when it comes to visuals. Changing our minds is one of our core values and while there are reasons to be cautious about options and configurations (potentially slowing future development being the most significant), it’s been a larger part of our plans of late.

      I don’t know if these solutions will allow you to configure the budget in the way you have through Isaac’s CSS edits, though. I’m glad you were able to get the look you wanted within your budget.

      Reply Like
  • Veronica - thank you for looking into this matter.  I've been out of town for a few days and today was the first time I saw this change.  I'm agree with Cyan Pilot.  I'm not color blind in that I don't see colors -  I do see color - but I have terrible issues with shades of colors.  I can't tell a bit of difference with the new display.   I look forward to your next update.

    Reply Like 2
  • I think they're harder to read than the old ones. On the images of the  pills, they look somewhat okay. But on the webpage itself, the font is thinner and the colors darker than in the pictures so it's hard to read the writing. 

    Reply Like 1
  • Hello all, 

    I wanted to follow up here to make sure no one missed the latest update on this issue. If you have any questions or concerns, please don't hesitate to let us know in that thread! :)

    Reply Like
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