Direct import issues with BB&T

Is anyone else having issues with the direct importing with BB&T Bank? I have not been able to import since August 10th. 

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  • Hi Sky Blue Wizard !

    It looks like you’re hitting an error that our Direct Import partner will need to investigate. To help them resolve the issue, we'll need you to attempt a connection (you’ll likely hit an error, but this gives our Direct Import partner the information they need to dig in). Go ahead and click the import button in your YNAB account register and follow the prompts. Once you've done that, please don't “remove” the connection.

    Let me know when you've had a chance to run through that process and I'll put our Direct Import partner on the case. :)

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  • Faness......Apparently the person that we were working on was on vacation. Someone else from YNAB support was able to get with the direct import vendor and it is working again. Thanks for following up.

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    • Sky Blue Wizard Yay! I'm happy to hear it's back up and running! :)

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  • I have not been able to connect with BB&T for several days now as well.

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      • Jannelle
      • jannelle_ynabsupport
      • 9 mths ago
      • Reported - view

      Andrea L Oh no! 

       

      Hmm, it looks like you’re hitting an error that our Direct Import partner will need to investigate. To help them resolve the issue, we'll need you to attempt a connection (you’ll likely hit an error, but this gives our Direct Import partner the information they need to dig in). Go ahead and click the import button in your YNAB account register and follow the prompts. Once you've done that, please don't “remove” the connection.

      If it still won’t connect, can you let me know if anything is amiss with the authentication questions (i.e. a one-time passcode you don’t ever receive, or a question you don’t recognize)? Then I can let our Direct Import partner know!

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      • Andrea L
      • Navy_Blue_Tugboat.2
      • 8 mths ago
      • Reported - view

      Jannelle Thank you. I have tried again- it asks me all three of my security questions which I have confirmed are correct - I even changed them with my bank and tried again in YNAB to be sure. 

      I apologize for the delay- I ended up messaging with chat from within YNAB about this. Interestingly, this morning the question mark on the right bottom where I can view my previous messages is no longer showing up, so I can't tell if I have gotten a response to my message from yesterday or not. 

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      • Andrea L
      • Navy_Blue_Tugboat.2
      • 8 mths ago
      • 1
      • Reported - view

      Jannelle  Now we're fixed! Thanks!

      Reply Like 1
  • I am also having this issue, for about 3 weeks with BB&T!  Please help me!  I don't want to lose all my account history by removing the connection and reconnecting.

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    • Hi Dale Marshall !

      It's safe to "Remove" the account - it won't affect your account history! Removing an account connection is completely different from deleting an account - which we Don't suggest! When you "Remove" the connection, it reboots your link to the bank - it won't make any changes to your account history. When you reconnect, your new transactions should import. :)

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  • I am having issues linking BB&T account. Please help. 

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    • Hi Slate Gray Cartridge !

      I'm seeing an error on your BB&T connection that typically means invalid credentials have been entered. In these cases, our Direct Import partner asks us to check a few things to make sure we leave no stone unturned!

      Here are some things you can try that should help resolve this issue:

      — Check to make sure the URL you use to log into your online banking account matches the URL you see in YNAB.
      — Double check to make sure you're entering the correct credentials. If you’re using a password manager, try entering your login credentials in manually.
      — Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.

      If you're still running into trouble, let me know and I'll reach out via email to gather more details! :)

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    • Faness I have entered my credentials correctly and gotten in to my account then immediately reentered them on the YNAB site without success. Very frustrating. 

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    • Hi Slate Gray Cartridge !

      Thanks for letting us know! I'm sorry you're frustrated. We'll get to the bottom of it!

      I see that you were talking with Shannon H. via email yesterday. It looks like she had a few questions for you, so we can go ahead and get this reported. 😄

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    • Nicole I'm having the exact same experience as Slate Gray Cartridge

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    • Faness 

      I'm having the exact same experience as Slate Gray Cartridge

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    • Hi Forest Green Tiger !

      Sorry for the trouble! Our Direct Import partner has let us know this is a widespread issue and they're currently working on a solution. Hopefully, we'll have things back up and running soon! :)

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    • Faness A little progress - It now allows login. But none of the accounts are showing up.

       

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    • Forest Green Tiger Thanks for letting us know! Our Direct Import partner is working on a solution for this BB&T connection. Being able to connect is certainly a step closer! I replied to your email, so we can gather a few more details. 😄

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