Citizens Bank Not Updating Since 2/27/19

Hello

I see this was an issue about 6 months to a year ago. I have not been able to get my transactions from Citizens Bank since 2/27/19. I sent an email last night to YNAB, but just curious if the link has been changed recently or if there are known bugs? Thank you, hopefully to be fixed soon, Harriet

33replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Dead for me too. YNAB says it cannot log in and asks for username and password again. But then fails. Username/password work just fine on the Citizens website.

    Reply Like 1
  • So YNAB just replied to me and asked for the link I use to login. Hopefully, that will help them update the link to the bank. I will post back here with more info once I have it.

    Reply Like
  • Same here.

    Reply Like
  • No joy. Got a similar e-mail from support, but the recommended disconnect/reconnect fails too.

    Reply Like
  • Try the direct import while they fix the auto import! It worked great for me.

    https://docs.youneedabudget.com/article/173-file-based-import

    Reply Like
  • Hi hlmuk Beige Wrench  and Beige Lightning !

    Sorry for the trouble! We've seen a spike in issues with Citizens Bank recently and we've asked our Direct Import partner to investigate! Hopefully, we'll have more details soon! In the meantime, the File Based Importing option hlmuk posted is a great way to keep things up to date! :)

    Reply Like
    • Faness  Hello! Any updates on this? I'm continuing to have issues.

      I get the following message.

      • We're having trouble connecting to this financial institution. Make sure you can log in to your institution's website, then try again.

        I can log in fine to my bank and have Removed + attempted to reconnect, to no avail.
      Reply Like
    • Hi Powder Blue Griffin !

      Our Direct Import partner is currently working on fixing the issues with Citizens. I've sent you a quick email with a possible fix. :)

      Reply Like
    • Faness what about the rest of us?

      Reply Like
    • Hi Powder Blue Cobra !

      These errors can vary, so I've been checking individually when users post here until we get an overall all clear from our Direct Import partner. I just sent you an email as well. :)

      Reply Like
  • They had me switch direct importers and it resolved the issue. It take a little time because you must update all your accounts but it was too bad.

    Reply Like
      • hlmuk
      • hlmuk
      • 2 mths ago
      • Reported - view

        Beige Lightning Faness How do you change the direct import? Can you add the instructions YNAB gave you here?

      Reply Like
    • Hi hlmuk !

      Currently, switching Direct Import partners is something we have to handle on our end of things. :)

      I see you wrote in and our Direct Import partner is currently working on a fix. Since you're connected through a variety of different financial institutions, it's possible switching to our other Direct Import partner could break a different connection in your account. We'd like to give the Direct Import partner you're currently connected through a chance to get things back up and running, but if you'd rather try switching we can take another look at things! :)

      Reply Like
      • hlmuk
      • hlmuk
      • 2 mths ago
      • Reported - view

      Faness I am happy to do whatever works, lets stick with the same direct importer. I would rather stick with what I have!

      Reply Like
    • hlmuk Sounds good! Shannon will follow up with you when we have some news about that Citizens Bank connection. 😄

      Reply Like
  • I put in a ticket through the "contact us." They responded the next day with we want to switch you over to a new direct importer but I had to first reconcile ALL my accounts in YNAB and once I did so to email them back. Within 24-hours of emailing them back, they told me it was done and sent me instructions on how to reconnect the accounts. You have to reconnect ALL of them each taking about a minute to do so. I ended up taking about 45 minutes to do it. It is 100 times better than it was previously.

    Reply Like
  • Any chance of more frequent updates as to the status of this on the status page? I have not been able to update my Citizens Bank accounts in over a week due to this issue, and it is rather problematic to the whole budgeting process. It seems like there should be some ETA of a fix from the Import Partner by now?

    Reply Like
      • hlmuk
      • hlmuk
      • 2 mths ago
      • Reported - view

      Bill A 

      Try the direct import while they fix the auto import! It worked great for me.

      https://docs.youneedabudget.com/article/173-file-based-import

      Reply Like
    • Hi Bill A !

      Sorry for the trouble! Our Direct Import partner let us know that they've escalated this issue on their end, but that's the only update we've received. They're still working on this issue, but they aren't able to give us a timeframe for a fix. We're keeping our fingers crossed it will be soon! Once we have news we'll be sure to pass it along! :)

      Reply Like
  • I am still encountering this issue too

    Reply Like
    • Hi Gold Mare ! Our Direct Import partner is currently working on resolving this issue with Citizens Bank. I've sent you an email with a potential fix. 😄

      Reply Like
    • Hi Nicole at YNAB 

      Can this fix be shared, Citizen's has not been importing for me a couple weeks.

      Thank you!

      Reply Like
    • Hi Todd Trottier !

      The fix for Citizens can depend on which one of our Direct Import partners your budget is connected through, so we've been checking individually as we see posts here. I just sent you an email to see if we can't get things back up and running for you! :)

      Reply Like
    • Faness  Please also add my account! I was told via support someone would be in touch but have been waiting for weeks patiently. Thank you!

      Reply Like
    • Faness Could you check on mine as well?  This outage is putting a serious crimp in my budgeting.  Thanks!

      Reply Like
    • Hi Christina Van Dyke ! Sorry about that! I don't see a message from you in our system—but I just reached out via email. Keep an eye on your inbox!

      Reply Like
    • Spring Green Flute I took a look, and just sent you an email. Let us know if you have questions!

      Reply Like
    • Nicole at YNAB 

      Hello! Can I too have the email with the update? I also am trying to import from citizens. Let me know if you need any info from me.  Thanks!

      Reply Like
    • Hi Slate Blue Foal !

      I took a look but I'm seeing recently imported transactions. Are you still having trouble or are you only seeing this issue with certain Citizens accounts?

      Reply Like
  • Also cannot get into Citizens.  What is the fix?

    Reply Like
    • Hi Forest Green Elk (6beb2404499e) !

      I sent you a quick email to see if switching you to a different Direct Import partner will do the trick! :)

      Reply Like
  • I have been doing the trial for YNAB. I still have not been able to get my citizens credit card to work.  Citizens Bank - Credit Card Online Services.  I put in my login and it go to authenticating and then kicks back to the log in. The username and password are correct. if I click the link above the log in it takes me to the credit card site and it logs in fine there.  Is there anything I can try?

    Reply Like
    • Tan Admiral I'll send you an email! The Credit Card portal for Citizen's is a bit different issue than the one for their general banking referenced in this post. 

      Reply Like
Like Follow
  • 1 mth agoLast active
  • 33Replies
  • 128Views
  • 16 Following