Can't connect to BBVA Compass
Just getting started, I connected to my credit union account just fine but cannot connect to my BBVA Compass account. I know my login info is correct.
Hi Purple Pegasus !
I took a look and I'm seeing an error on your account that typically means invalid credentials have been entered. I know you mentioned your login information is correct, so it could be a few other things causing that error.
Here are some things you can try that should help resolve this issue:
— Check to make sure the URL you use to log into your online banking account matches the URL you see in YNAB.
— Double check to make sure you're entering the correct credentials. If you’re using a password manager, try entering your login credentials in manually.
— Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.
— If your password uses any special characters, changing your password not to include those characters can sometimes fix the issue.
If you're still running into trouble, please let me know:
- the web address for your financial institution's homepage:
- the web address of the actual login page (if it differs from above):
Once I have that information, I can have our Direct Import partner dig in!