TD Canada Trust EasyWeb

Hi there. Started a trial a few days ago and cannot linked most of my financial accounts, particularily my main account with TD Canada Trust EasyWeb. I can log into EasyWeb itself using the same credentials, no issue.

I am also unable to link my Equitable Bank account, and my PayPal account. The only bank account I have been able to link is one with Tangerine bank that I just opened and have not used yet.

I'm excited to start using YNAB, but that would require being able to link my accounts first :(

I have been trying  on Google Chrome, Firefox, Linux & OSX, Android App, for the past 5 days.

Any ideas?

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  • Hello!

     

    Is there any ETA for this service with TD Canada Trust? This would be amazing for me!

    Like 1
    • Hi Blue Mask ! This has been a long one, and we can't say for certain when it will be resolved.  Our import partner will continue trying to fix the connection, but it's been a slow-moving process. We're not giving up and remain hopeful!

      Like
  • Hi, can you please add me to that list as well

    Like 1
    • Alice Blue Boat Absolutely! I've done that, and sent you an email with more information. 😄

      Like
  • Hi, I'd like to suspend my trial until TD easyweb is set up. Thanks

    Like 1
    • Coral Tiger I've added you to our list, and sent you a quick email. We'd be happy to restart the trial when you're ready!

      Like
  • Is this a Canadian Bank issue? I just signed up today and had trouble with both TD and BMO. However my Tangerine account worked but I really want to reconcile with my chequing account and Mastercard spending. So far I like the format of seeing where my money is actually going and it beats the paper/spreadsheet method I've been trying to use. I really hope YNAB sorts out their problems. I want to use the trial and learn from it, but I want it to be renewed until reconciliation is able to happen.

    Like 1
    • Hi Purple Foal !

      Sorry for the trouble! We do support direct import for Canadian banks, but we're currently having trouble with TD Bank and BMO. Even though those institutions are having trouble, you can still reconcile your accounts (it's always a good time to reconcile!). A number of our users prefer manual entry only, but they still reconcile their accounts regularly.

      The issues with TD Bank and BMO are expected to be long term issues. In the meantime, I hope you'll try File-Based Import, which allows you to drag-and-drop a file of transactions from your bank into YNAB.

      If you have any questions, please don't hesitate to let us know! 

      Like
  • Hi, please add me to the list to be notified when the issue if fixed for TD.  Thanks.  

    Like 1
    • Hi Khaki Yearling ! It looks like you wrote in before, and we've already added you to the list. I don't want to send you the same information twice! 😄

      Like
  • It's been over a year with the same support response of "our direct import partner is working on it". Seems like it's time to get a new direct import partner if it's taking this long? Kinda surprising this is such a long standing problem since Mint is able to do this without issue.

    Please add me to the list to be notified when the issue if fixed for TD.
     

    Like 3
    • Hi Cornflower Blue Viper ! When we launched the online version of YNAB, we had one Direct Import partner. We have since added two more in order to provide more stable support for a wider range of financial institutions, and TD has been an issue across the board. And we've found that adding new ones doesn't necessarily change that.

      This has been the longest standing direct import issue to date and we aren't giving up hope that the integration will be repaired eventually! I know direct import issues are frustrating, and long term ones more so. I've added you to the list, and sent a little more information via email!

      Like 1
  • Hello, I know TD Canada Trust online/apps are a pain in the ***, I can't even always connect from Asia. I understand it will be complicated, but please add me on the email list. Your app seems very interesting, but I can't use it without my TD bank account linked. I guess I'll just stay with Intuit Mint because they have it covered.

    Still, please add me to the list too. I'll come and have a look to your services when it is available!

    Like 1
    • Hi Alice Blue Tape !

      I sent you a quick email to have you added to our list! :)

      Like
  • Shoooooot, was so excited to get going with YNAB! Will you please add me to the list?

    Like 1
    • Gray Snow You still can! I've sent you a few more details via email, and added you to list. Let me know if you have any questions!

      Like
  • Please add me to the "list".  I hope this can get resolved.

    Like 1
    • Hi louisw !

      I sent you a quick email to have you added to our list! :)

      Like 1
  • Hi, the issue was reported in March, 2018.

    What's the reason this issue hasn't been resolved for more than a year? The integration with Mint works flawlessly however, therefore it doesn't seem like a technical issue on TD's side either. So it feels like this is deprioritized.

    I've got three accounts with TD and exporting / importing it every week is cumbersome and I'm considering not renewing the subscription if it keeps on being like this.

    Can you give us an updated info on the progress in resolving this issue?

    Like 1
    • Coral Grizzly This has been the longest standing direct import issue to date and we aren't giving up hope that the integration will be repaired eventually. I know direct import issues are frustrating, and long term ones more so.

      I've reached out with more information via email!

      Here's the latest update:

      Our partnerships team has been in contact with TD Bank to resolve the issue and ensure accounts sync consistently since we first noticed the issue in March. We're currently working with senior leaders at TD to complete the necessary onboarding reviews that they are implementing as a part of a new protocol for all aggregators. We currently have completed a comprehensive security review and submitted a thorough remediation itinerary with delivery deadlines.  This has been submitted to TD, and we recently received their feedback.  We are working with them to address any outstanding items. 

      Like
  • 😄 AS OF TODAY my YNAB was able to successfully import from TD Canada Trust! Can't tell you if it will work for others or if its stable yet, but time will tell!

    My connection to TD has always been spotty, but it was working on and off for a while. Over the 6-12 months(?) however It has failed to connect entirely like the rest of you folks. I'm very happy to see some movement here, but I'm cautious to celebrate just yet until it stays consistently working.

    Like 1
    • LucasP That is Amazing news!! I'll be keeping my fingers crossed that yours is the first sign of a good change coming for TD Canada! :)

      Like
    • Faness I can confirm I got a successful link as well but only to fail the next day. I will keep testing and report if I have any sustained success over a couple of consecutive days

      Like 1
    • Orchid Pilot Thank you for checking in! I'm sorry to hear that connection gave out again, but that still means progress is being made! Hopefully things are back up and running soon - I'm keeping my fingers crossed!

      Like
  • Hi can you please reset my free trial now that the TD access is reportedly working?

    Like 1
    • Hi Orange Ink !

      We haven't heard back from our import partner to confirm this fix, but I hope you'll give things a try just in case! :)

      Like 1
      • CDN knitter
      • Lavender_Chef.6
      • 3 mths ago
      • 2
      • Reported - view

      Orange Ink I think the successful person Already had a connection set up before it went down. I am still not seeing td as an option to add a new acct.

      Like 2
  • That is correct, I had a functional connection a while back.

    The issue is I can connect but not after about ten minutes of two factor gymnastics...very clunky and lots of waiting for it to go through. It will then work for the day but only to find the connect error again in the morning. Frankly its simpler to manually add transactions rather than play the two factor dance every day. 

    I will wait some more....

    Like 1
  • Can I be added to the list as well? I just signed back up today after ending my subscription late last year only to find out the TD and BMO direct links do not work and in fact, they don't even show up as options right now when trying to setup a direct link. 

    Like 1
    • Hi Jagstyles !

      Sorry for the trouble! I sent you a quick email to have you added to our list! :)

      Like
  • UGH....I can't tell you how excited I was to dive into YNAB and set time aside tonight to get everything set-up only to find out that TD Canada Trust is not an available option. And to read that this issue has been active with no solution for 15 months is shocking - especially when so many other apps (Mint, HoneyDue, Toshl, etc.) do connect with TD with no issue and have for ages. 

    I'm so disappointed! Yes, I could go the manual route - however, why would I take on that stress/effort when there are other apps out there that do integrate with TD with no concerns and offer the vast majority of the same features. 

    Since trials can't be put on hold...please cancel my trial (started only a few hours ago). I do not want to waste my one chance at a free trial when I cannot connect to any of my accounts. If this issue is anticipated to be fixed within the next 30 days (unlikely, based on this thread), please add me to your 'list' so I can restart my trial at that time. 

    Thank you! 

    Like 1
    • Hi Pink Cello !

      We're sorry to see you go, but we understand YNAB might not be what you’re looking for right now. Since payment information isn’t required to start a trial, there really isn’t anything you need to do to cancel your trial—you won’t be charged. 

      If you’d like, you can delete your YNAB account, which will permanently delete all your budget data (we'll do this for you automatically if your trial remains expired for at least 120 days). That way, if you decide to give YNAB another try in the future (and we hope you will!), you’ll automatically get a brand new 34-day trial!

      This has been our longest standing direct import issue to date. All three of our import partner are struggling with repairing this connection and I can't guarantee it will be fixed in the next 30 days (it's unlikely to be the case).

      If you'd still like to be added to the list, or if you have any questions, please don't hesitate to let me know!

      Like
      • Pink Cello
      • Pink_Cello.2
      • 3 mths ago
      • 1
      • Reported - view

      Faness Thank you! I will go ahead and delete my account. 
      You have my permission to add me to your 'TD List' in the hopes that I am swayed back to trying YNAB at that time. 

      Thank you!

      Like 1
    • Pink Cello I hope you don't mind me following up for Faness! I added you to the list, and sent you an email. When we have news on the connection, we will let you know. 🙂

      Like 1
      • Pink Cello
      • Pink_Cello.2
      • 3 mths ago
      • 2
      • Reported - view

      Nicole Thank you! I've just responded to your email and do appreciate being added to the list. : ) 

      Like 2
  • Can I be added to the TD list as well please?

    Like 1
    • Khaki Hail It looks like you're on the list. We add you automatically when you write in through the app! Let me know if you have any questions at all.

      Like 1
  • can I also be added to the list? Started my free trial yesterday so want to check it out. 

    Like 1
    • Hi Kev T. !

      I've added you to the list and sent you a quick email. :)

      Like
  • Please add me to the list.  It's pretty crazy that a major Canadian Financial Institution isn't carried by your platform.

    Like 1
    • Hi Violet Disk !

      Sorry for the trouble! This has been our longest standing direct import issue to date. I sent you a quick email with more details and had you added to the list.

      Like
  • Hi, can I also be added to the list? I would like my trial to restart once TD is available - I don't see the use to use YNAB if I can't link TD

    Like 1
    • Hi Cadet Blue Grizzly !

      I took a look and I see Matt has added you to our list! We'll reach out as soon as we have an update! :)

      Like
  • Could you please add me to the list as well? 

    Like 1
    • Hi Pink Cornet !

      I added you to the list and sent you a quick email with a few more details! :)

      Like
  • I'm debating giving YNAB another try, but I will need to sync my TD Canada trust accounts. Are there any estimates yet in terms of when this will be available?

    Like 1
    • Hi Cadet Blue Mermaid !

      I wish I had better news, but at this time, there's still no end in sight for our troubles with TD Canada. This has been our longest standing direct import issue, and our import partners are still working on a fix, but it could be a while longer before things are back up and running.

      Like
  • My trial was extended by 2 weeks and it's coming to an end. $84 USD/year is a very high price to pay for a service that isn't complete. Kinda like how we Canadians get jibbed with Netflix, same price but probably only 30% of the shows. Is there a reduced Canadian rate you can offer us? I'm wiling to pay a subscription since I love how YNAB has already changed my life, but I don't think it's a fair price considering we can't reconcile with 2 major banks. :)

    Like 1
    • Hi Purple Foal !

      I know direct import issues are frustrating, and I'm sorry this has been such a long standing issue. It does feel unfair to pay for something when it isn’t working as expected - I completely understand that.

      Ultimately though, beyond a bit of free time, we don't offer compensation (or full refunds without complete cancellation) for Direct Import issues. It’s expected that there will be bumps in the road, and while we do everything we possibly can to fix them as quickly as possible, it’s just not something we have the power to eliminate (and trust me, we truly wish we did).

      We believe very deeply that YNAB is worth the price without Direct Import, and if this one feature causes more trouble than it’s worth, you can absolutely use YNAB—and get the full benefit—without it. There are many other ways to get your transactions, including entry on your mobile device and File Based Importing. Some users even prefer manual entry!

      We'd hate to see you go, but if you decide YNAB isn't what you're looking for at the moment, we understand. We'd be more than happy to add you to our notification list so we can reach out to you once this issue has been resolved, but we can't say for certain when that will be. 

      Please let me know if you have any other questions!

      Like
  • I'd like to be added to the list as well to restart my trial when this is resolved. Unfortunately ynab won't be useful to me unless I can import my information from TD.

    Like 1
    • Hi Gray Tiger ! I've added you to the list, and sent over a few more details with a few options for the trial. Let me know if you have any questions!

      Like
  • I'd like to be added as well, looking for TD import

    Like 1
    • Done, Navy Blue Android ! I sent you an email with more details. 🙂

      Like
  • Please add me to 'the list' as well.

    Like 1
    • Hi Cyan Mermaid !

      I added you to our list and sent you an email with a few more details! :)

      Like
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