TD Canada Trust EasyWeb

Hi there. Started a trial a few days ago and cannot linked most of my financial accounts, particularily my main account with TD Canada Trust EasyWeb. I can log into EasyWeb itself using the same credentials, no issue.

I am also unable to link my Equitable Bank account, and my PayPal account. The only bank account I have been able to link is one with Tangerine bank that I just opened and have not used yet.

I'm excited to start using YNAB, but that would require being able to link my accounts first :(

I have been trying  on Google Chrome, Firefox, Linux & OSX, Android App, for the past 5 days.

Any ideas?

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  • Hi Lavender Mare !

     

    I’m so sorry you are having trouble, especially as you are first starting out! We'll get this figured out. 😉

    It looks like you reached out to help@ynab.com , and Angela got back to you about your TD Canada Trust connection! It's quite the direct import problem child at the moment. 😞

    As for your Paypal connection, it looks like it's hitting a temporary error, so don't hesitate to reach out if it doesn't resolve itself in the next day or two. 😊

    Reply Like
  • I am also experiencing problems linking to a TD CanadaTrust EasyWeb account. Is this connection known to still be problematic?

    Reply Like 1
  • Are there any updates on this? I just started a free trial and, though I'm excited to try it out, I can't link my TD Canada Trust EasyWeb account.

    Reply Like
    • Hi Khaki Wildebeest !

      Sorry you're running into trouble! Our Direct Import partner is still working on this issue. They've made some progress but things still aren't back up to 100%. I've sent you a quick email with a few more details, but if you have any questions you can respond there or here and I'll get back to you! :)

      Reply Like
  • Is this still a problem?

    Reply Like
    • Hot Pink Drill This is still an issue our Direct Import partner is working on resolving. We have it listed on our status page, but our Direct Import partner let us know they're communicating directly with TD to bring their integration up to speed to return connection. We still don't have an estimate on how much longer this will take, but we're hoping it will be sometime soon. :)

      Reply Like
  • I'm not able to connect to my TD account today even though I can log in through my bank website just fine.

    Reply Like
    • Hi Raynuuu !

      I just tried resetting that connection, and it's now asking for the account to be reauthenticated. When you have a moment, can you try reconnecting your account? It may ask you to answer a security question, but if you still aren't able to connect, please let me know! 

      Reply Like
      • Raynuuu
      • raynuuu
      • 5 mths ago
      • Reported - view

      Faness Still no luck on the web or the app, plus on the app I'm getting stuck on the captcha for like, 8 or 9 screens before it lets me through only to find out again, can't connect. 

      Reply Like
    • Raynuuu Thanks for giving it another try! Sadly, I know this isn't your first time facing Direct Import issues. I've sent you an email, just letting you know we've reported the issue (it makes it easier for us to keep track of things). We'll be in touch once we have an update! :)

      Reply Like
  • Easy Web still not connecting with YNAB

    Reply Like
    • Hi Sky Blue Moose !

      Our Direct Import partner is still working on rebuilding their integration with TD Bank. They submitted their work and received feedback from TD Bank directly just over a week ago. They're currently working on the changes TD Bank requires, but we're hoping this means a solution is near! :)

      Reply Like
  • Hi, I only bank with easyweb and am waiting for the integration so I can fully utilize YNAB.
    Any update?

    How can we light a fire under this issue?

    Cheers!

    Reply Like
    • Hi Orchid Barnacle !

      Our Direct Import partner is working closely with TD Bank to get it back up and running. We've seen some movement and hope that means a fix is on the horizon!

      I'm going to reach out via email, from help@ynab.com with more information.

      Reply Like
  • Hello! Also trying to connect with EasyWeb, can I please get an email when it’s working properly?

    Reply Like
      • Jannelle
      • jannelle_ynabsupport
      • 2 mths ago
      • Reported - view

      Slate Blue Violin I'll email you from help@ynab.com so we can get you on the list! 😊

      Reply Like
  • also looking to add TD Canada Trust Easy Web to my trial. Thanks..

    Reply Like
    • Hi Beige Wizard — I sent an email from help@ynab.com, so we can notify you when it's back up and running!

      Reply Like
    • Nicole at YNAB 

      Hi there, I’d also like to be notified when the Td ezweb  connection is working. Am I able to suspend my trial until it is up and going?

      thanks

      Reply Like
    • Hi Maroon Yeti !

      There isn't a way to suspend your trial, but we'd be more than happy to restart it once you're ready to give YNAB another try! I sent you a few more details on TD. If you have any other questions, please don't hesitate to ask! :)

      Reply Like
  • Please add me to that list, looks like its been a while and have my doubts it will happen....been testing out mint in the meantime.

    Reply Like
    • Hi Orchid Pilot !

      I sent you a quick email with a few more details and we'll followup once we have updates! :)

      Reply Like
  • If I could be added to this list as well, I'd appreciate it. I just started my free trial moments ago and now won't be able to make use of my trial due to this error. 

    Thanks!

    Kai

    Reply Like
    • Hi KMJ !

      Done. I sent you an email, so we can reach out when we have an update! With some keeps to keep going in the meantime, if you'd like.😀

      Reply Like
  • Hi Nicole, Jannelle just started my trial a few moments ago and I;m seeing that TD Bank customers are unable to use your platform? Can you add me to the list and pause/restart my trial?

    Reply Like
    • Hi YNAB- Aaron !

      It looks like you wrote in earlier via email, so you're on that list. 

      In the meantime, I hope you’ll give File Based Importing a try and keep exploring YNAB, while our Direct Import partner keeps working on the TD connection. We're unable to pause the trial, but would be happy to restart that for you in the future!

      Reply Like
  • Hi there. Same story here. Started a trial a few days ago and cannot link TD Canada Trust EasyWeb account. Can I be please added to that email notification list too?

    Reply Like
    • Hi SK !

      I sent you an email from help@ynab.com, with more information on that TD Canada connection and address your questions about the trial.

      If you choose to delete your YNAB account, you'll be able to create a new 34 day free trial when you're ready to get going again!

      We do use a different import partner than Mint. Mint happens to have a monopoly on Intuit, who owns them. So things are a little different there!

      Reply Like
      • SK
      • Gray_Trombone.5
      • 2 mths ago
      • 2
      • Reported - view

      Nicole at YNAB Thank you for your quick reply Nicole! It is good to know that I will be able to start my trial again after everything gets fixed and settled with TD Canada Trust.

      Reply Like 2
  • Forgot to add this in my first message.

    Also just wanted to figure out what is the best way to handle my trial period for now. Should I un-link all of my accounts and delete this trial account for now? YNAB will ask me to purchase a subscription in 17 days and judging by the slow resolution progress it might take a few more months to solve this connection problem. By the way I have no problem connecting my TD Canada Trust EasyWeb account with mint.com.

    Reply Like
  • Hi there,

    Same issue here, wondering if it would it be possible to be added to the list and be notified when things change regarding TD easy web? thanks so much!

    Annie

    Reply Like 1
    • Hi annie !

      I sent you a quick email with a few more details! :)

      Reply Like
  • Hello, I just started my trial too and cannot link my TD accounts. Can you please add me to the list that everyone above is referring to? Thank you.

    Reply Like
    • Sea Green Horse I just sent you an email with a few more details and we'll follow up once we have any updates! :)

      Reply Like
  • +1 please send me details as well!

    Reply Like
    • Blaise Alleyne Email sent. :)

      Reply Like
  • Hello, 

    Wondering if I can also be sent a notice when the TD direct import issues are resolved. I don't bank with TD at the moment (so it isn't currently affecting me), but my fiancee and I are going to be joining accounts before too long, and TD will probably be the bank we go with. Easier to budget together when we can use the app together! 

    Reply Like
    • Hi Green Chef ! I've sent you an email from help@ynab.com. 😀

      Reply Like
    • Nicole at YNAB I am in a similar situation - could I be notified as well? My fiancé is with TD and I'm trying to get him on board as well! Thank you!

      Reply Like
    • originalorange I just sent you an email. :)

      Reply Like
    • Faness Could I be notified via email as well?

      Reply Like
    • Magenta Banjo Absolutely! I just sent you an email with a few more details! :)

      Reply Like
  • Can the information be posted here rather than having to request a direct email message? If not, add me to the list.

    Reply Like
    • Hi Khaki Tiger !

      When we have news on this, we will update the thread! Sometimes, folks don't always check back in the thread and email lets us reach out directly when the issue has been resolved.

      I've gone ahead and added you!

      Reply Like
    • Nicole at YNAB  Excellent, thank you!

      Reply Like
  • Hi. Can I please be added to the notification list for the TD web fix?  I just started my trial .... and ended up cancelling the subscription because I couldn’t connect my main account.  I would like to give the free trial a spin but it’s not feasible unless I can link my account.  

    Reply Like
    • Hi Gold Cobra !

      I sent you an email so we can follow up once things are back up and running! :)

      Reply Like
  • YNAB is working very well for me, especially the Budgeting process.

    I was so happy with the trial that I bought a subscription anyway even though I knew links to my TD accounts would not work.

    I'm finding that manual importing is time-consuming and fraught with errors, so I would really appreciate the ability to connect to my TD Canada Trust accounts.

    Please let me know how long it will be before YNAB resolves this issue.

    Thanks

    Reply Like 1
    • Hi Mistersurefire !

      We're happy to hear you've been enjoying YNAB this far! We currently don't have a time frame for when this issue with TD Bank will be resolved, but we'll post an update here once we do! :)

      Reply Like
  • Could I be added to the email list as well?

     

    thank you

    Reply Like
    • Hi Magenta Flute !

      I sent you an email so we can follow up once we have an update! :)

      Reply Like
  • Hello, I recently started the YNAB trial, but I bank almost entirely with TD Canada Trust so the app isn't very useful without these accounts syncing (if it needs to be done manually, I can stick to my budget spreadsheet in Excel...).

    How do I go about putting my trial on hold until I can use the app? I would also like to be notified once it becomes possible to sync with TD Canada Trust (Easy web).

     

    Thanks

    Reply Like
    • Hi Beige Lightning !

      I sent you an email, so we can reach out when we have news about that TD Canada connection. We're unable to pause the trial, but would be happy to restart that for you in the future!

      Let us know if we can help with anything else!

      Reply Like 1
    • Nicole at YNAB Can you please add me to this email list as well. TD is my primary bank, and I have the 1yr student YNAB plan. hope to restart that when you get this up and running (and would also like a timeline commitment, if possible.)

      Reply Like
    • Hi Steel Blue Wizard !

      You've been added to the list! I'll send a little more information via email.

      Our Direct Import partner is working directly with TD Bank to resolve the connection issues. While there’s been movement, they weren’t able to offer a definite timeline on when it will be resolved.

      Reply Like
  • Hello, 

     

    Are you able to add me to the TD email as I am also on the trial and cannot connect to my banking info. 

    Reply Like
    • Hi Pink Vacuum ! Thanks for reaching out! I've sent a reply to your email. Let us know if we can help with anything else!

      Reply Like
  • Hi Nicole,

    Can I please be added to the email list for updates on this?

    Thank you!

    Reply Like
    • Hi Navy Blue Koala ! It looks like you wrote in email about that TD connection in the past—so you're already on that list. 😄

      Reply Like 1
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