Transactions from one card of a two card account not importing
Hi folks, I have an AMEX account which is in my name, but which is shared by me and my wife. She has a separate card with a separate number, but both cards charge to the same account.
When I add the account to auto-import it sees the account and sees both cards as separate cards, but for some reason only my card (the primary card) shows transactions and my wife's card has no transactions on it. It's not that her transactions show up on mine which would actually be fine, its that those transactions are completely missing.
Hi N! nj_ynab
Just to confirm, you've added your wife's account separately, but transactions still aren't importing, correct? Due to how Amex handles joint accounts (giving each card a separate account number, even though it's the same account), our Direct Import partner isn't able to have both card's transactions import into the same account. However, if set up separately, transactions should still import into the second account.
If that account is separate, but still isn't importing, let me know and we can take a closer look! :)Reply