No facial recognition option on iPhone

The security option to choose fingerprint or facial recognition isn't showing up in my iPhone app as described. I've deleted and reinstalled the app and still only fingerprint is showing as an option. My fingerprints are too worn down to be read consistently. I'd love facial. Any ideas?

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    • Ben
    • Toolkit for YNAB Designer & Developer
    • furiousfalcon
    • 1 yr ago
    • 2
    • Reported - view

    Just to double check, do you have a iPhone that supports facial recognition? You'd need one of these models:
    iPhone XS Max
    iPhone XS
    iPhone XR
    iPhone X

    From https://support.apple.com/en-us/HT209183

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      • Jan B
      • Soon to be semi-retired.
      • jan_b
      • 1 yr ago
      • Reported - view

      Ben Oh, of course. I have an iPhone 6s. Thanks for pointing this out. I guess I thought YNAB could do magic.

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  • I have this turned on for my iPhoneX without any issues. Maybe you need to update your phone and or the app.

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      • Jan B
      • Soon to be semi-retired.
      • jan_b
      • 1 yr ago
      • Reported - view

      Sea Green Yeti Thanks. Apparently it doesn't work with my old iPhone. It's a 6s.

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  • 1 yr agoLast active
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