Bank of America Import Stopped Working Today

My Import button within YNAB looks like this:  Import(!)

When I click it, it appears to connect to Bank of America (OK) and then says it needs to send a code to either my cell phone or email to authenticate. I've chosen both but I never receive a code...and now it's started asking me to enter my BOA credentials again but it doesn't connect. :-(

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • I have also been unable to import any BOA transactions in three days. I have checked safepass... not it. I have removed the connection in YNAB and recreated it... not working. I can log into BOA site fine. So this appears to be on YNAB connection side. Would love some problem-solving skills focused on this one.

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  • Still no update on this YNAB? Your Status page lists several banks as having known issues but Bank of America isn't one of them. Could you please at least update your status page and acknowledge that there's a BOA problem so we have a place to watch for a resolution?  Thank you!

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  • Hi Cyan Sloth SLAYERinOKC !

    Sorry for the trouble! The Bank of America issue you're seeing is included on the Status page under the Widespread issue. We didn't specify specific institutions because we're seeing this issue across a number of large institutions - Bank of America included.

    We've reported this issue to our Direct Import partner as an urgent matter, so we're hoping to have an update soon!

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  • Status page says connections are starting to work again.  Still doesn't work for me with Bank of America.  It insists on prompting me to send me a code to my phone or email, neither of which works.  I have disconnected and reconnected the connection multiple times, with same results.  I'll give it a couple more days before I come back here and complain again. :)

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    • Sea Green Piano Are you still having trouble? Your account is now showing as successfully connected on our end. I hope that's the case but let me know if it isn't!

      Khaki Piano It looks like you’re hitting an error that our Direct Import partner will need to investigate. To help them resolve the issue, we'll need you to attempt a connection (you’ll likely hit an error, but this gives our Direct Import partner the information they need to dig in). Go ahead and click the import button in your YNAB account register and follow the prompts. Once you've done that, please don't “remove” the connection.

      Let me know when you've had a chance to run through that process and I'll put our Direct Import partner on the case. :)

      SLAYERinOKC I don't see your accounts listed anymore. Would you mind re-adding them to your budget? Even if the connection fails, having the error listed will allow us to investigate what's going on.

      Spring Green Rain I see you reached out via email and Kody has given you a few details. If you're still having trouble in the next day or so, please let us know!

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    • Faness Hi Faness...yes, I have a YNAB Support ticket opened with Jacob regarding this, and he asked me to remove all of my connections and try re-adding them. (He was questioning why I had Bank of America (OK) connections instead of just regular Bank of America connections. Of course, once I removed them, trying to re-add them fails so now I have no connections. :-(  I went ahead and just now tried adding a connection which is still failing in the described way. Keeps asking to send an authentication code. I receive the code each time, but there's no where to enter it now. Hopefully it gets resolved soon!  Appreciate your help!

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    • Faness not sure what you're seeing on your end, but I guarantee it's not working on mine.  Here's exactly what I'm seeing:

       

      - I disconnect BofA connection

      - I re-connect and for a second it seems to be happy, but then immediately I get the "!" saying there's a problem

      - I click on that "!" to try to fix, and next I'm presented with a new dialog box (which I've never seen in the 2 years I've used YNAB) that asks where I would like a confirmation code sent (options are email, and a couple of phone numbers.)

      - I click on an option (let's say email), and BofA actually *does* send me an email code.  But guess what?  There's *nowhere* in the YNAB interface to enter such a code!  All it shows me is a single button "Authenticate"

      - If I click on Authenticate, it *fails* to authenticate, for the obvious reason that I never got a chance to enter a code.

       

      I've done this several times now, and it just refuses to work.  I am more than happy to go through this "confirmation number" step, if there were any way to actually perform it.  But without a field to enter that number in, it's never gonna work.

      To add more color to my own situation, I had similar connection issues a couple weeks ago when I had a BofA (California) connection.  I resolved that by choosing a regular BofA connection.  And that worked for maybe a week, until about 3-4 days ago when it stopped working as well.

       

      I hope you can resolve this issue soon.  I love YNAB and use it almost every day.  I hate to have to revert to manual bank file download, but I imagine I'll have to do that soon, as my accounts get more and more out of date.

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    • SLAYERinOKC You are in great hands with Jacob! Thank you for including those details! It sounds like you and Sea Green Piano (and possibly the other users on this thread) are running into the same error. This could mean Bank of America made a security change and our Direct Import partner needs to rebuild the integration. They're currently investigating, but we'll update our status page once we know for sure!

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    • Faness I have done the requested steps.  To be clear on what I am seeing... I first click Import and it prompts me to receive a code and after clicking the option for a text message, it takes me back to the same screen.  The second time I do it, it takes me to a username/password prompt for Bank of America.  After I put in my credentials, it again takes me to the screen to receive a code and after click the option for a text message, it takes me back to the same screen.

      I just did all of those steps.

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    • Khaki Piano Thank you for going through that again and sorry for the extra leg work. Our Direct Import partner thought they had this resolved, but we've sent them back to the drawing board. It sounds like you're all running into the same error, which I'm convinced isn't a coincidence. We'll update our status page as soon as we have more details from our Direct Import partner!

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  • Same issue with BOA.  Keeps asking "How would you like to receive the authorization code?"

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  • Same here! I even removed all of my connections and tried to set them up fresh but same thing. (Can't even add a Bank connection now.) In the meantime, I'm having to download the files manually from BOA each day and import them into YNAB manually.

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  • Same here for about 4 days.  I don't even get the prompt for the authorization code.  I'd like to manually download my transactions from the BOA CC, but it doesn't give me the option to download a date range, so I'm hesitant to try it because I'm afraid of dupilcates.  Can you edit a cvs file?  I guess I'll research that while I'm waiting for this to resolve.

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    • Update:  I imported with a .qif file, and now I have duplicates.  😣 Not a zillion, but several, going back to a couple weeks ago when things were working fine.  The dates are different on the transactions for some reason, but they are definitely duplicates.  

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    • Spring Green Rain Oh no! Those dates being different are definitely the culprit - this would cause YNAB to see them as new and separate transactions. I'm curious, do the dates in YNAB match the dates in your account? If they're different, do the dates in the file match your bank account? I'm wondering where the off-date is coming from.

      Going forward, if you reconcile before importing, it will prevent any transactions from before that date from importing. However, the dates should remain constant in the QIF files so you shouldn't see that issue if you use File Based Importing again.

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    • Faness  The dates that import from the file match what is online with the bank.  There are existing imported transactions with dates that are a day or two *before* what the bank/file has now. I don't enter anything manually, but maybe those are transactions that were pending when they were first imported?  Or those might have been imported to the app on my phone instead of online.  It doesn't matter anyway, I used "undo" to remove them, so now I'm back to being 4 days behind since I still cannot connect YNAB to BOA. 

      I'm not sure what you mean by "reconcile before importing", but if you mean going into the .qif file and looking to see what has already been imported and what hasn't, that sounds like a PITA and I'm not doing that.    

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    • Spring Green Rain Got it! I think you're right about those dates importing. It sounds like the date the transaction took place is coming through on direct import, but the posting date is what your bank keeps in their files.

      When I mentioned reconciling, I meant to reconcile your account in YNAB (which confirms your account is right as of your last transaction) - you don't have to change anything in the bank file.

      For example, let's say your account in YNAB is current through 7/12. If you click on the "Reconcile Account" button in the upper right hand corner, YNAB will ask you if your account balance at your bank matches what's in YNAB. If you confirm that it is then YNAB knows everything in your account is correct through 7/12. When you import that bank file, anything before 7/12 will be skipped - YNAB knows transactions from before that date are right, so it won't import items from before then and risk ruining that reconciliation.

      Even without direct import issues, we recommend reconciling your account often so that you know things are in line. 

      Our Direct Import partner has acknowledged there's still an issue with Bank of America, but they haven't been able to pinpoint the cause just yet. We've updated our status page acknowledging the issue, but we don't have anymore details just yet.

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  • Just to chime in; I'm having the same issue, have been for several days, and when I tried to remove the account and reconnect it still get the same 'delayed, we'll keep trying' message on YNAB. Connecting separately works fine with the bank, just not with YNAB. It's also struggling with Venmo, fwiw.

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    • Abbi Waxman Thanks for chiming in! Our Direct Import partner believed they had repaired this connection, but we're receiving a number of reports that this is still an issue. We've asked them to take another look at things and we're waiting on an update!

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  • Thanks! I know you guys are on it...

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  • I'm still having issues with BOA. Can log into BOA website without any problems.

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  • Same thing for me, can login to BOA, but YNAB is not importing.....

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  • Hi Pink Mermaid (ca4c4a6a2038) Green Harp

    Our Direct Import partner is taking another look at this widespread issue. We're keeping things updated on our status page and we're hoping to have more information soon!

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    • Faness is this going to be resolved anytime soon?  I’m over a week of not connecting.  There is no reason to have YNAB if this won’t work.  I’m extremely close to cancelling and moving on.....

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    • Green Harp I feel your pain.  I didn't realize how much I relied on direct import until I lost it 2 weeks ago.  still doesn't work.  I'll go through another week of manual import before I start looking elsewhere.  It kinda sucks for the YNAB team as well, since they are relying on a third-party outside of their control.  I dunno, maybe it's time they bring their direct import in-house and do it themselves.

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    • Sea Green Piano Green Harp We're truly hoping this is resolved soon! We work with three different Direct Import providers, and the recent change to Bank of America's security protocols has caused trouble with each one. We're seeing some progress, but not all accounts are reconnecting - I've made sure both of your accounts are listed individually for our Direct Import partners to investigate.

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    • Faness I’m still not connecting, is there anything else I can do on my end? 

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  • I'm checking the status page for updates with everyone else here. Just FYI, I'm having issues too. I can link to BofA so that the ! disappears. Checking is fine. Credit Card is not. Last successful CC import was in early July.

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    • MLK7 I took a look and that account isn't showing as connected at all on our end. When you have a moment, can you remove the connection and then re-add it? If that doesn't get you reconnected, let me know and we'll go from there!

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    • MLK7  Mine both work now.  

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    • Spring Green Rain Yay! So happy to hear that! :)

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  • I am in the group of people still having issues logging into Bank of America. It's been about 2 weeks since I could import on any of my BofA accounts. The status page says this is being "Monitored". Do I need to initiate a support request individually? 

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    • PinkNinja It looks like Kody beat me to the punch via email support! Our Direct Import partner is looking into things and we'll let you know once we have an update! :)

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  • I have 3 different BOA checking accounts that I connect with  3 different YNAB budgets. Still cannot connect to any of them.

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    • Hi SLAYERinOKC !

      Sorry you're still having trouble! Can you tell me how you're trying to re-add your connections? You should be able to click on the Edit icon next to the name of your account, select Connect to Bank then search for Bank of America and add the new connection.

      Right now I'm not seeing any connection attempts in order to troubleshoot. Can you give the above a try? Even if it doesn't work, being able to see the connection attempt will let us troubleshoot what you're running into.

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    • Faness Good morning, the way I was trying to set up my connection was by clicking on my Import button at the top of my transaction register. It would then give me two options...to set up direct import, or to import from a file. I clicked on the Connect button below set up direct import and then followed the steps. It's strange that you can't see my connection attempts since I try connecting nearly every single day at least once. I went ahead and followed your directions exactly trying to send a code to both my email and phone. I receive the codes, but there is no place to enter those codes. It just fails and says "The answers to your authentication questions were not recognized or the connection timed out. Please try again."  I attempted this at approximately 7:05AM Central Standard Time if that helps. Just FYI, This connection was a Bank of America (OK) connection up until I was asked to remove the connection and try a "standard" BOA connection. Really looking forward to this being resolved. I'm in Florida on vacation and manually importing for 3 accounts is getting a bit cumbersome.  Appreciate your help!

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    • SLAYERinOKC Thank you for explaining! I see that a couple of my colleagues have been working on this and have already asked our Direct Import partner to take a look at your connections in specific. If you click on the name of your budget (in the upper left hand corner) and then select Manage Connections, do you see a Bank of America option listed there? That's where our information comes from, so if it's not listed that would explain things. Adding it won't necessarily fix the issue, but it should allow our Direct Import partner to see what's going on to (hopefully) find a solution faster!

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    • Faness If I click manage connections like you suggest, there is a Bank of America under "Popular Options" that I can choose and enter my credentials in order to set up a new connection...which fails...I have no existing Bank of America connections set up though...those were deleted when working with Jacob, and I was asked to remove the Bank of America (OK) connections I had set up. 

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    • SLAYERinOKC Adding a new connection should make it stick there, so it's odd that connection is failing and then not showing in the list. Our Direct Import partner is on the case so hopefully we'll have some answers soon!

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    • Faness  So here's something interesting. I have 3 budgets, one for me, one for my wife, and one for my son. All 3 of us have our own checking accounts, but they are all linked together with Bank of America...so even though we all have our own unique BOA logins, when we login with our own ID's, we can see each others BOA accounts...(Specifically my wife and I can see each others checking accounts as well as my son's account, my son can only see his own when he logs in.) So normally in YNAB, I set up one BOA connection using my BOA userid and this connection upon creation pops up 3 checking accounts and asks which account I want to connect it to...so I connect my budget to my checking account, my wife's budget to hers, and my son's budget to his, all using this one BOA connection. So what I just now did was first go into my wife's budget and set up a connection using her login credentials instead of mine, and it worked...same for my son, I used his login credentials instead of mine and it created a 2nd BOA connection and now works. I went back to mine and of course, my connection still fails when trying to use my credentials BUT my checking account shows up as a 2nd account within my wife's connection so I just clicked on manage connection, chose my wife's existing BOA connection that I had just set up, but chose my checking account...and now all of my budgets work. It still bothers me that my BOA credentials no longer work, and I hope this gets fixed soon, but thanks to us having joint accounts and mine showing up under her BOA credentials as well, mine is now working. I just thought you might want to pass this along to the Direct Import Provider...there's something unique about my personal BOA account causing it to fail, that does not affect my wife or son's BOA accounts.  Appreciate your help!

       

      Chris

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    • SLAYERinOKC 

      I'm happy you were able to get connected, but that's downright strange. We know Bank of America made some security changes (thus the cause of this hoopla), but have you noticed any difference when you log into the Bank of America website? I can now see the 2 connections you mentioned (I'm assuming your son's and your wife's), but not a third. Is your wife considered the main account holder?

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    • Faness I don’t notice any difference when logging into the BOA site. My wife is the main account holder of HER account, and I’m the main account holder of mine. We simply added each other to our accounts making them joint therefore they both show up when we login to our individual BOA accounts. Because of this, I’m able to work around this issue by using her connection but I’d rather use my own. Something is definitely broken & other people probably can’t work around it like I did. What’s interesting is, when I set up both my son & wife’s connections, all I had to provide was the user ID & Password and it connected. But when I try to login using my credentials, it wants to send me a passcode for authentication which of course fails. It does not do this authentication step with my wife & sons connections. 

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    • SLAYERinOKC Another user posted about that security requirement! I'm not sure if what's outlined in that post has worked for others, but would you mind trying it for yours? It sounds like that security feature is enabled, even though you may not have enabled it (like described in that post). I'll keep my fingers crossed, but let me know if that doesn't do the trick!

      I'm happy there's a work around, but I don't like leaving mysteries unsolved! ;)

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    • Faness When I click on the link you provided, it wants me to login with a Help Scout account which I don't have. Is there any way you could re-post the gist of their experience here so I could see what the security requirement was?  Thanks!

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      • Jannelle
      • jannelle_ynabsupport
      • 1 yr ago
      • Reported - view

      SLAYERinOKC Whoops! It looks like that's the internal link to the Forum post! I just fixed it, but here it is again. 😊

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    • Jannelle  Ok, so this absolutely worked for me! I was able to remove my previous connections, enable the extra security, set the connection up in YNAB (it now gives me a place in YNAB to enter the authentication code!), and then I disabled the extra security in on the BOA site....so far so good! I'll update if it stops working for me. Thanks!

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      • Jannelle
      • jannelle_ynabsupport
      • 1 yr ago
      • 1
      • Reported - view

      SLAYERinOKC Ahh, that's great news! Data aggregation, right?! 😆

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  • This needs to be fixed ASAP.  Without import, this is a glorified spreadsheet.  I’ve heard that this is fixed or looking better several times over the past two weeks, but nothing changes.  Having to login to my boa account and download the transactions is a non starter.  What is this quicken 2003?

    FIX IT!!!!

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    • Green Harp Our Direct Import partner is looking into your connection. It can take them some time to get things ironed out, but we're hoping for a quicker resolution since this was such a widespread issue. We'll let you know once we have an update! We truly apologize for the trouble!

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    • Faness ok I finally got connected!  But now it’s pulling down all the text that BOA lists on their transactions, instead of parsing down to something that made sense.  So now my payees look like “checkcard 0721 Publix #0837261922847272848”  whereas before it would just say Publix.

      please tell me this will be fixed......I’m so exasperated with this whole ordeal.....

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    • Hi Green Harp !

      I'm happy to hear things are importing again, but sorry it's still a bit rocky. Is this the first time you're seeing Payees import like that? I'm going to reach out via email to gather a few more examples and we can ask our Direct Import partner if they're able to revert things back to before Bank of America made their changes. In the meantime, the Payee Management feature should help clear those up!

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  • Just an FYI that I continue to have problems connecting to BOA.

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    • Khaki Piano Thanks for letting me know! I took a look and I'm now seeing a different error - which means things are changing! When you have a moment, can you click on the Import button in the web app? It should have you log in again and hopefully reset that connection.

      If that doesn't do the trick, let me know!

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  • Been following this for over a week. Just saw a post that suggests disconnecting active accounts. What impact will this have on my YNAB records (ie will it simply delete the connections and then reestablish? Or will it delete records on my YNAB transactions view?)? Finally have got YNAB to be working great for our fam and don’t want to backtrack. 

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    • Cadet Blue Rhythm Disconnecting an account is different from Removing a connection and both of those are separate from Deleting an account.

      Deleting an account is the only method here that will delete your account history - and it's not something we suggest doing. Instead, click on the name of your budget and select Manage Connections. On that screen you can Remove the Bank of America connection. You'll then select your B of A account and add the connection back as if it's brand new - this won't interfere with your account history, it just refreshes and re-establishes the connection. :)

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  • Thanks Faness ! I followed the steps of the security with BoA, and my connection has been restored! It now tells me that no accounts are linked. I am searching YNAB support to see how to do this, but if you have a link or steps you could point me to I'd be grateful. I just don't want to lose any of the account history. Thanks!

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  • Nevermind Faness ...I found it. "Right click" the account...duh! 🙂

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    • Cadet Blue Rhythm I'm happy you were able to get things back up and running! :)

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