Where'd the "Chat" Function go on the YNAB website?

There used to be a "contact us" or "chat with us", something like that, feature to the little help tool in the YNAB website. Where'd that go? I had chat history in there that was helpful to refer back to at times. Plus, it was helpful to be able to reach out to someone when I needed assistance. Is this feature gone?

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  • That is very concerning

  • The option is only available when they have an agent available to chat with (or at least that was how it worked the last time this question came up.) 

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  • I noticed this issue yesterday as well. I was able to send a message via the phone app. It's located in the "Help" screen, second from the bottom.

  • As soon as you search for any topic, there will be an option to contact us if the results didn't answer your question.

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  • 8 mths agoLast active
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