
RBC Import
Hello,
I am attempting to link my Royal Bank of Canada accounts to YNAB but every time I try it says my username or password are incorrect. I tried earlier today and again this afternoon and still the same error. I changed my banking username and password but same issue. Anyone have any suggestions?
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Hi anmeij Boffyflow Violet Banjo ! When a bank makes changes to their platform, the integration may need to be updated as well to restore the connection. It looks like the change has impacted both of our import partners, and we're on the case!
When you have moment, can you report a Bank Importing Issue? Our importing team will be in touch shortly, and follow up via email with updates. Thank you! -
I have the same issue. I reached out to RBC and they gave the following reply:
"Hi there. We've been made aware of an issue affecting some clients using third party accounting software. This issue may be related to recent updates made to our site. We would recommend reaching out to the software provider, so they can investigate and update on their end"
Can you please forward to Plaid?
Thanks.
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Same issue here.
Don't hold your breath folks. I also used to have Tangerine accounts linked on YNAB and those have been broken since July of this year after Tangerine did some updates to their website. There has been a support ticket open since late July, with no updates.
Frustrating to have to update everything manually and have been considering cancelling my subscription as the convenience of having to sync everything manually may not be worth it for me anymore.
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I am having the same issue with linking my RBC account. This has been ongoing and I first had issues which prevented me linking on October 1, 2020. I was in the process of a major restructuring of my accounts so I hadn't logged in for 2 weeks. From appearance RBC updating was problematic pre-October 1, 2020 as well as my transactions hadn't updated. I submitted two tickets now, the first ticket last week I was told 48 hours to correct and in extreme cases 72 hours. I submitted a ticket again yesterday because the error changed. Now I am getting incorrect username or password. I was told they are working on it.
RBC is Canada's largest financial institution by a large margin. I know Canadian customers may be fairly minor in numbers compared to US customers but having a financial institution this size down for more than a week seems pretty bad. I already accept the fact that the CIBC connection is poor at the best of time, and that Capital One has never been able to connect. I make adjustments for those. I won't however make adjustments to continue using YNAB for my primary bank.
For me without automatic uploads YNAB is broken beyond a usability threshold. It just becomes a frustration, and I would rather use Excel, pen and paper, or a bunch of envelopes taped to the fridge. I enjoy the platform, and find it really helpful. Unfortunately, I am currently looking for alternate options to replace YNAB now. Hopefully this issue gets attention in a timely fashion before I find an alternative that suits me.
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I have the same issue. I filed a support ticket a few days ago, but haven't gotten any update on the status of the fix.
For me as well as for many others, the automatic import tool is a crucial feature of a budgeting tool. If there is no update or fix within the next week, I will be looking for alternatives.
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I've spoken to RBC about this a few times over the past year. Their response has invariably been that they don't really care because YNAB is an external service. RBC has their own suite of tools they want people to use, so of course it's not to their advantage to ensure that people can use 3rd-party tools. Personally, I really like YNAB and have had enough bad experiences with RBC that I'd rather move banks (my other institution has worked flawlessly with YNAB this whole time).
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I have been trying twice a day since this started. The last several days have returned incorrect username or password. This morning its back to RBC made a change so call them. This is the same message identified above which was being received around October 2nd or 3rd.
Watching my other connections CIBC is still connected but hasn't updated in 8 days. The only bank updating for me right now is Scotiabank, and all I have there is my mortgage so that is the least important bank for me to auto update.
Confirmed RBC problems for 9 days and counting. I suspect its more like 12-15 days from the appearance of my accounts that no longer updated.
Why is YNAB having problems but Mint isn't having any issues with these?
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I just paid for YNAB service due to lots of good things I have seen about it online, but couldn't sync my main bank, which is RBC Canada, where I have my main credit card, mortgage, insurances, investments with!!! So disappointed. Unsubscribed!
The simplest thing that a budgeting tool should do is syncing up with your financial accounts! Don't you agree? -
Still getting RBC made a change, since yesterday I noticed that there is a note at the bottom of the RBC login page. The note states that they are having troubles with this bank and connection is unlikely to succeed.
I'm not an expert by any means, but I still question the login path change that took place around October 1st. The login used to be www1.royalbank.com and now it is changed to www.rbcroyalbank.com. The www.rbcroyalbank.com address is the main website, when trying to login to the personal banking site the www1.royalbank.com address is used. The www.rbcroyalbank.com is a gateway to several different login locations as can be seen on the multiple options for RBC linking. Of course there are going to be incorrect username and password issues if the main site is defaulting to RBC Investor Edge or RBC-USA for example.
CIBC is also still having issues. It says that I am still connected and updates may take longer than usual. Last attempted update is showing as 15 days ago.
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Both my RBC and Tangerine connections remain broken. Getting a "incorrect username/password" even though I can log into my bank accounts just fine.
Is YNAB going out of business? Why would such a fundamental feature be broken for this long? The link to Tangerine has been broken for several months after years of no trouble. Every day I'm hearing of a new bank having connections issues with YNAB and nothing seems to be getting fixed in a hurry.
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Hey Powder Blue General ! We're here for the long haul. Connection issues can pop up along the way as banks make changes, but I know it's frustrating. We work with our import partners to resolve those as quickly as possible, and improve stability overall.
With the Bank Issue form, our importing team is standing by to investigate or if you've already written in, just reply to the email—and we're happy to check on the current status. I went ahead and sent you a message!