RBC Import

Hello,

I am attempting to link my Royal Bank of Canada accounts to YNAB but every time I try it says my username or password are incorrect. I tried earlier today and again this afternoon and still the same error. I changed my banking username and password but same issue. Anyone have any suggestions?

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  • Hi anmeij Boffyflow Violet Banjo ! When a bank makes changes to their platform, the integration may need to be updated as well to restore the connection. It looks like the change has impacted both of our import partners, and we're on the case!

    When you have moment, can you report a Bank Importing Issue? Our importing team will be in touch shortly, and follow up via email with updates. Thank you!

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  • I have the same issue. I reached out to RBC and they gave the following reply:

    "Hi there. We've been made aware of an issue affecting some clients using third party accounting software. This issue may be related to recent updates made to our site. We would recommend reaching out to the software provider, so they can investigate and update on their end"

    Can you please forward to Plaid?

    Thanks.

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  • I’m getting following message when I try connecting. 

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  • I'm getting the same issue. Was getting the same issue with BMO today too, and then retried adding the BMO one and it said it was successful but the connection actually doesn't get linked. But with RBC I can't even re-add it, just keeps saying login is incorrect.

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  • Disregard what I said about account not linking. I"m new to YNAB and forgot I had to Import/Link from the account page. But I do have the RBC issue with incorrect login.

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    • Hi Proggie !

      When you have a moment, please use this form to report a Bank Importing Issue. That way our Direct Import Team can help you get things back up and running! :)

      Like 1
  • Any updates on the RBC import issue?  I'm still unable to connect to RBC.

    Thank you!

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    • Hi Aquamarine Hail !

      When you have a moment, please report a Bank Importing Issue and our Direct Import Team can take a look at your account connections to provide an update! :)

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  • Day 3, still not working.   any updates?  Anyone working on this?

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    • Hi Sky Blue Falafel !

      We aren't able to troubleshoot direct importing issues on the forum, but if you report a Bank Importing Issue our Direct Import Team can take a look and follow up with you directly! :)

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  • Same issue here.

     

    Don't hold your breath folks. I also used to have Tangerine accounts linked on YNAB and those have been broken since July of this year after Tangerine did some updates to their website. There has been a support ticket open since late July, with no updates.

     

    Frustrating to have to update everything manually and have been considering cancelling my subscription as the convenience of having to sync everything manually may not be worth it for me anymore. 

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  • I am having the same issue with linking my RBC account. This has been ongoing and I first had issues which prevented me linking on October 1, 2020. I was in the process of a major restructuring of my accounts so I hadn't logged in for 2 weeks. From appearance RBC updating was problematic pre-October 1, 2020 as well as my transactions hadn't updated. I submitted two tickets now, the first ticket last week I was told 48 hours to correct and in extreme cases 72 hours. I submitted a ticket again yesterday because the error changed. Now I am getting incorrect username or password. I was told they are working on it.

    RBC is Canada's largest financial institution by a large margin. I know Canadian customers may be fairly minor in numbers compared to US customers but having a financial institution this size down for more than a week seems pretty bad. I already accept the fact that the CIBC connection is poor at the best of time, and that Capital One has never been able to connect. I make adjustments for those. I won't however make adjustments to continue using YNAB for my primary bank.

    For me without automatic uploads YNAB is broken beyond a usability threshold. It just becomes a frustration, and I would rather use Excel, pen and paper, or a bunch of envelopes taped to the fridge. I enjoy the platform, and find it really helpful. Unfortunately, I am currently looking for alternate options to replace YNAB now. Hopefully this issue gets attention in a timely fashion before I find an alternative that suits me.

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  • Honestly, if this isn't fixed within the next week or so, I will be switching to another software.  What use is a budgeting tool that can't synch up with your financial accounts?

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  • I have the same issue. I filed a support ticket a few days ago, but haven't gotten any update on the status of the fix.

    For me as well as for many others, the automatic import tool is a crucial feature of a budgeting tool. If there is no update or fix within the next week, I will be looking for alternatives.

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    • Aquamarine Hail Turquoise Hail Our import partner is treating this as a widespread incident and working on it with a high priority. While we always hope for a quick resolution, they can take longer to resolve. You can budget while our import partner works on the connection! If you haven't already, check out our other transaction entry options—like File-Based Importing.

      We do hope you've seen a benefit using YNAB, despite connection hiccups. If you choose to not continue—I understand, and our team can help walk you through canceling!

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  • I've spoken to RBC about this a few times over the past year. Their response has invariably been that they don't really care because YNAB is an external service. RBC has their own suite of tools they want people to use, so of course it's not to their advantage to ensure that people can use 3rd-party tools. Personally, I really like YNAB and have had enough bad experiences with RBC that I'd rather move banks (my other institution has worked flawlessly with YNAB this whole time).

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  • Hello, I am a RBC Customer and linking has stopped for some time. I have  unlinked all my Acoounts and use file importing with no issues.

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  • I have been trying twice a day since this started. The last several days have returned incorrect username or password. This morning its back to RBC made a change so call them. This is the same message identified above which was being received around October 2nd or 3rd.

    Watching my other connections CIBC is still connected but hasn't updated in 8 days. The only bank updating for me right now is Scotiabank, and all I have there is my mortgage so that is the least important bank for me to auto update.

    Confirmed RBC problems for 9 days and counting. I suspect its more like 12-15 days from the appearance of my accounts that no longer updated.

    Why is YNAB having problems but Mint isn't having any issues with these?

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    • Slate Gray Sander i do find it interesting. my main accounts are with ATB (Alberta Treasury Branch) which is a former bank of the province and is on its own now. I have no issues with it or Scotia. But my RBC has been not working for probably a month. I thought it had to do with changes we made but am now realizing it is a wider issue. Frustrating.

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  • Also haven't been able to connect my RBC accounts for one a week.  I've submitted a bank importing issue form, but honestly if this isn't resolved fairly quickly I'm considering cancelling my subscription. ☹️

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  • I just paid for YNAB service due to lots of good things I have seen about it online, but couldn't sync my main bank, which is RBC Canada, where I have my main credit card, mortgage, insurances, investments with!!! So disappointed. Unsubscribed!
    The simplest thing that a budgeting tool should do is syncing up with your financial accounts! Don't you agree?

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      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 11 days ago
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      No. The simplest thing is a good budgeting system. YNAB didn't even have direct import until the latest iteration.

      Like 1
    • Superbone I agree. I've found no budgeting software that matches YNAB's simplicity and sophistication. It's more than worth paying for even if you do the file-based imports (which are really simple).

      Like 1
  • Still getting the RBC made a change message this morning. Somehow other software's are still connecting to RBC though.

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  • Still getting RBC made a change, since yesterday I noticed that there is a note at the bottom of the RBC login page. The note states that they are having troubles with this bank and connection is unlikely to succeed.

    I'm not an expert by any means, but I still question the login path change that took place around October 1st. The login used to be www1.royalbank.com and now it is changed to www.rbcroyalbank.com. The www.rbcroyalbank.com address is the main website, when trying to login to the personal banking site the www1.royalbank.com address is used. The www.rbcroyalbank.com is a gateway to several different login locations as can be seen on the multiple options for RBC linking. Of course there are going to be incorrect username and password issues if the main site is defaulting to RBC Investor Edge or RBC-USA for example.

    CIBC is also still having issues. It says that I am still connected and updates may take longer than usual. Last attempted update is showing as 15 days ago.

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  • I was able to make a new connection to my RBC accounts yesterday. Still waiting today if transactions will update, as the last check was 19 hours ago. I'll post later on with an update

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    • Slate Blue Hail I was also able to connect to RBC this morning. Hoping it stays connected. CIBC connection is delayed again, last check was 19 hours ago. Hopefully RBC doesn't have the same issues.

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  • Well, it's been over 24 hours and still no transactions to import. There are some that are cleared that could be imported as well. I guess I'll just have to wait another day or two to let them work all of the kinks out...

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  • Connection is back to delayed, so they obviously haven't gotten stuff figured out yet. :(

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    • Slate Blue Hail Same, I am not getting any updates since the initial relinking of the RBC accounts. I tried the unlinking and relinking to hopefully force an update with no luck. Hopefully this is just a few bugs to iron out from the changes and I can get back to normal. CIBC does the same thing, but gives me a message about delayed transactions, RBC isn't giving that delayed message.

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    • Slate Blue Hail Slate Gray Sander Thank you both for writing in via email! I wanted to confirm that we have your accounts marked to follow up as soon this issue is resolved.

      The connection status may change as updates are made... and I'm hoping a sign of good things to come!

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  • Both my RBC and Tangerine connections remain broken. Getting a "incorrect username/password" even though I can log into my bank accounts just fine.

    Is YNAB going out of business? Why would such a fundamental feature be broken for this long? The link to Tangerine has been broken for several months after years of no trouble. Every day I'm hearing of a new bank having connections issues with YNAB and nothing seems to be getting fixed in a hurry.

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  • Hey Powder Blue General ! We're here for the long haul. Connection issues can pop up along the way as banks make changes, but I know it's frustrating. We work with our import partners to resolve those as quickly as possible, and improve stability overall.

    With the Bank Issue form, our importing team is standing by to investigate or if you've already written in, just reply to the email—and we're happy to check on the current status. I went ahead and sent you a message!

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