American Express Transactions not Importing

Hi YNAB team.   Love the product.

 

Wanted to let you know that American Express doesn't seem to be correctly importing.   

This seems to be a known issue with Mint at the moment as well.  

 

Thanks!

 

Sam

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  • Hi Sam! Gold Mixer

    I took a look, but I'm currently seeing a successful connection to American Express, with transactions that last imported today. Are you still seeing trouble with your account?

    If so, just let me know! :)

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  • I can also confirm transactions are not importing. Sent an email to support with supporting pics.

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    • Hi Matt H !

      Thanks for sending over that information - it's exactly what we needed to ask our Direct Import partner to investigate! It looks like Chrissy has already put them on the case. Hopefully, we'll have an update here soon! :)

      Like
  • Still having issues!   Thank you for looking into.  

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    • Gold Mixer I sent you a quick email so we can gather a few more details and ask our Direct Import partner to look into your account as well! :)

      Like
  • Any updates on this.... blocking my budgeting!  

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    • Gold Mixer I just sent you an email with a few more details. I've reported this issue to our Direct Import partner and they're investigating! :)

      Like
  • Any updates? It continues to  say the connection is good and it's updating when I log in, however, it's not actually importing anything. 

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    • Hi Matt H !

      Sorry for the delay here - we fell a bit behind with the holiday weekend.

      I reached out to our Direct Import partner to see if they can update us on where they are with their investigation. We'll let you know once we hear from them!

      Like
  • Hello, came to the forum because of this issue. American Express transactions have not imported for me since the beginning of november. 

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    • Hi Green Sound !

      Sorry for the trouble!

      Since you have transactions you know have cleared your bank over 24 hours ago, but they are not available to import, try following these steps to remove the connection and re-link the account. If you have other accounts associated with that connection, be sure to reconnect those, too!

      Give it a day or two and see if you're able to import new transactions. If transactions still aren’t importing, please let us know and we'll reach out via email to grab a few more details! :)

      Like
      • Matt H
      • wx9886
      • 1 yr ago
      • Reported - view

      Faness I can confirm that the transactions are still not importing even after removing and then relinking the account. I tried this fix over a week ago and still have nothing importing. 

      Like
    • Matt H The issue on your account connection is separate from what I'm seeing on Green Sound's account. Our Direct Import partner is seeing your transactions import on their end, but we're not seeing them carry over to your account so we've escalated that issue to our developers.

      Like 1
  • Mine seemed to stop importing about Nov. 5. Never showed any connection failure. Transactions just never showed up.

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    • Hi Tan Tape !

      Have you had the chance to try refreshing the connection to that account?

      To start, you’ll remove the connection to this financial institution(this won't affect your account history!):

      1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.
      2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.

      Then you’ll reconnect your account(s) to a fresh connection:

      3. Hover over the existing account(in the left sidebar) and click on the edit icon. 
      4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.

      Give that a try and let me know if you still aren't seeing your transactions import! :)
       

      Like
      • Jeremy B
      • Maroon_Drill.2
      • 1 yr ago
      • Reported - view

      Faness I just tried this for my Amex issue. I did not resolve it. It says "The login information wasn't recognized. Try logging in to your institution directly, then try again here." I can log into my institution directly with no issue. This has been going on for over a week now for me.  I've uploaded a screengrab.

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    • Hi Jeremy B ! I'm sorry you're having trouble with that American Express connection. 


      I see that you also wrote in via email. One of our Direct Import Specialists will be in touch there! We're on our holiday break, so most of the team is away spending time with their families. It may take a few days, but we’ll follow-up as soon as possible!

      Like
      • Tan Tape
      • Tan_Tape.4
      • 1 yr ago
      • Reported - view

      It didn't work the first time, but I tried it again and things seem to be coming down.

      Like
    • Hi Tan Tape ! I'm glad you're seeing those transactions come in. Let us know if you run into any other trouble!

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  • So, I was noticing this problem as well, starting around December 2, 2018.  I went to unlink and relink the account and found that the name of the linked account had changed from "****PartialCardNumber" (obviously with an actual number) to "NameofMyParticularFlavorofAMEX" 

    So it looks to me like something changed with how AMEX reports data via the Direct Import, and that may be messing up the imports (plus it is showing 6 accounts there, which is definitely not true, but I found the one I was interested in anyways)

    I hope this extra info helps others searching for the same problem :)

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    • Horatio Spifflewicket I can confirm that this is happening with my AMEX as well. Have tried all the normal connection troubleshooting but it still persists.  It shows three accounts, one with a $0 balance and two which reflect the current balances on mine and my wife’s respective cards (both users on same account). None import transactions however. 

      Like
      • Jannelle
      • jannelle_ynabsupport
      • 1 yr ago
      • Reported - view

      Hi David Kapustinski ! 

      I'm going to reach out from [email protected] so we can get the ball rolling with our Direct Import partner!

      Like
    • David Kapustinski 

      I just looked more deeply into mine (now that I'm on PC instead of mobile) and I've noticed that the choice I made while linking seems to have imported all my transactions but none of my wife's (on her card).  So I'm not seeing a complete picture yet here either.

      I still think this is a result of changes on the AMEX end, but I hope it can be worked out soon.

      Like
    • Horatio Spifflewicket I've asked our Direct Import partner to take a look at your accounts and I've sent you an email with a few more details! :)

      Like
    • Faness Same issue for me. We have two Amex cards, and none of my wife's transactions are importing, but mine are. Any help or info is much appreciated!

      Like
    • Hi Silver Camera !

      We've recently learned that Amex seems to be unique in the way they issue cards for joint account members because they have different account numbers for each even though they're technically the same account.

      We've reached out to our Direct Import partner about this, and while they are looking into handling it differently for those Amex accounts with multiple card holders, as of now they only allow for separate connections to each of these credit card accounts.

      This leaves two options:

      1. You can create another Amex account for the secondary card holder using their login credentials and connect it separately so it imports transactions that were made on that card. Make sure it has the same start date as the main Amex account, and change the starting balance amount to 0.00. When transactions import, you can then move them to the main account by selecting the transactions and going to Edit > Move to Account.

      Once you import the transactions, you'll want to change the starting balance transaction to today's date. This will prevent the majority of those transactions you just imported and moved over to the primary account from importing a second time to the secondary account.

      2. Alternatively (and recommended) you can connect one budget account to the most active card and use File Based Importing to fill in the gaps for the rest. The good news is it's super easy to download a QFX from Amex (it's the "Quicken" option), and then drag and drop a file containing your transactions right into YNAB. Even if transactions are importing from one card, when you drop in the QFX of the entire account, it will skip over the ones you already imported—no need to worry about duplicates!

      I'm sorry -- I know neither of those options are quite as ideal as being able to have it all import into one account! I've made sure to let our Direct Import partner know that this situation is in no way ideal for our fellow YNABers, and I'm hoping they'll consider changing this (if possible!) in the future.

      Let me know if I can help with anything else or if you have any questions about all that. 

      Like
    • Faness Thanks so much for the info! Yes, that's annoying, but hopefully a fix can be worked out. I appreciate you letting the Direct Import partner know. For now, we'll stick with the file based import. Many thanks for your help!

      Like
  • I'm still having the same problem listed here with American Express. All other institutions (including the small CU.  Also, I restarted this budget, reopening the connection also.  It looks like this has been a problem for a while for other people.

     

    As with previous persons I'm getting the error:

     

    "The login information wasn't recognized. Try logging in to your institution directly, then try again here."

     

    I've logged directly into my own account in the browser and on my phone with no problem. Unfortunately YNAB is the problem.  Please get this fixed.

     

    Thanks!

     

    Jeff

    Like
    • Hi Jeff! Beige Falafel 

      This is a new and separate issue from the one originally reported on this thread several months ago. We're currently working with our import partner to get this resolved and we'll post any updates on our status page. :)

      Like
  • I was just able to connect to American Express and it downloaded all the transactions from the past week when I wasn't able to establish a link. Maybe its fixed now :-)

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    • KnitPurlKnit Yay! That's great news and means we're making progress! This hasn't officially been fixed yet, so we may see a few more bumps before this is completely ironed out, but we're getting there! :)

      Like
  • Looks to be resolved. I just had 20 transactions download. 

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    • Glad to hear that, Josh ! Thanks for letting us know. 🙂 We don't have the official word back yet, but are hearing reports of folks being able to connect and import—so we're getting closer!

      Like
    • Nicole Nicole 

      Still no success here

      Like
    • Hi Beige Falafel !

      We're still working on this issue with our import partner. When you have a moment, can you try refreshing that connection?

      To start, you’ll remove the connection to this financial institution:

      1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.

      2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.

      Then you’ll reconnect your account(s) to a fresh connection:

      3. Hover over the existing account (in the left sidebar) and click on the edit icon. 

      4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.

      That may not do the trick immediately, but it will make sure your connection is up to date! :)

      Like
    • Faness it worked!

      Previously when using YNAB, it only gave me the option of American Express. Now when I try to connect American Express, it gives me multiple options including specific credit cards or the overall account. This might be the problem that I am experiencing as well as other people.  I needed to select the overall account and not a specific credit card.

      When I severed the connection and restarted the Amex connection specifically selecting the account not the credit card, it appears it's working correctly now. I hope this helps others.

      Like 1
  • My husband and I have separate AmEx cards that are connected to the same account.  My transactions are importing (though not as quickly as I'd like)...but only about half of his have imported Ince mid May.  Help!

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    • Hi Gray Drum !

      This sounds like a separate issue our import partner has addressed in the past. I sent you a quick email to see if we can't get that joint account to perform better. :)

      Like
  • Thought I'd throw my hat in the ring here too. My American Express transactions have not been importing for at least two weeks. I just now removed the connection and re-added it. Still no transactions importing. I suppose I'll check again later today.

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    • Hi Orchid Rhythm ! Our import partner is currently working on a new widespread issue with American Express, that is causing transactions to not import. I've sent you an email with more details!

      As we hear back, we'll post updates on our status page

      Like
    • Nicole  hi. I’m experiencing the same problem. Please include me in any updates. 

      Like 1
    • Hi Violet Cobra !

      Sorry for the trouble with Amex! This is a widespread issue we're working on with our import partner and we'll make sure to update our status page with any updates! :)

      Like
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