American Express Transactions not Importing

Hi YNAB team.   Love the product.

 

Wanted to let you know that American Express doesn't seem to be correctly importing.   

This seems to be a known issue with Mint at the moment as well.  

 

Thanks!

 

Sam

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  • Hi Sam! Gold Mixer

    I took a look, but I'm currently seeing a successful connection to American Express, with transactions that last imported today. Are you still seeing trouble with your account?

    If so, just let me know! :)

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  • I can also confirm transactions are not importing. Sent an email to support with supporting pics.

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    • Hi Matt H !

      Thanks for sending over that information - it's exactly what we needed to ask our Direct Import partner to investigate! It looks like Chrissy has already put them on the case. Hopefully, we'll have an update here soon! :)

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  • Still having issues!   Thank you for looking into.  

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    • Gold Mixer I sent you a quick email so we can gather a few more details and ask our Direct Import partner to look into your account as well! :)

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  • Any updates on this.... blocking my budgeting!  

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    • Gold Mixer I just sent you an email with a few more details. I've reported this issue to our Direct Import partner and they're investigating! :)

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  • Any updates? It continues to  say the connection is good and it's updating when I log in, however, it's not actually importing anything. 

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    • Hi Matt H !

      Sorry for the delay here - we fell a bit behind with the holiday weekend.

      I reached out to our Direct Import partner to see if they can update us on where they are with their investigation. We'll let you know once we hear from them!

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  • Hello, came to the forum because of this issue. American Express transactions have not imported for me since the beginning of november. 

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    • Hi Green Sound !

      Sorry for the trouble!

      Since you have transactions you know have cleared your bank over 24 hours ago, but they are not available to import, try following these steps to remove the connection and re-link the account. If you have other accounts associated with that connection, be sure to reconnect those, too!

      Give it a day or two and see if you're able to import new transactions. If transactions still aren’t importing, please let us know and we'll reach out via email to grab a few more details! :)

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      • Matt H
      • wx9886
      • 9 days ago
      • Reported - view

      Faness I can confirm that the transactions are still not importing even after removing and then relinking the account. I tried this fix over a week ago and still have nothing importing. 

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    • Matt H The issue on your account connection is separate from what I'm seeing on Green Sound's account. Our Direct Import partner is seeing your transactions import on their end, but we're not seeing them carry over to your account so we've escalated that issue to our developers.

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  • Mine seemed to stop importing about Nov. 5. Never showed any connection failure. Transactions just never showed up.

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    • Hi Tan Tape !

      Have you had the chance to try refreshing the connection to that account?

      To start, you’ll remove the connection to this financial institution(this won't affect your account history!):

      1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.
      2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.

      Then you’ll reconnect your account(s) to a fresh connection:

      3. Hover over the existing account(in the left sidebar) and click on the edit icon. 
      4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.

      Give that a try and let me know if you still aren't seeing your transactions import! :)
       

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