Thanks for sending over that information - it's exactly what we needed to ask our Direct Import partner to investigate! It looks like Chrissy has already put them on the case. Hopefully, we'll have an update here soon! :)
Since you have transactions you know have cleared your bank over 24 hours ago, but they are not available to import, try following these steps to remove the connection and re-link the account. If you have other accounts associated with that connection, be sure to reconnect those, too!
Give it a day or two and see if you're able to import new transactions. If transactions still aren’t importing, please let us know and we'll reach out via email to grab a few more details! :)
Matt H The issue on your account connection is separate from what I'm seeing on Green Sound's account. Our Direct Import partner is seeing your transactions import on their end, but we're not seeing them carry over to your account so we've escalated that issue to our developers.
Have you had the chance to try refreshing the connection to that account?
To start, you’ll remove the connection to this financial institution(this won't affect your account history!):
1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu. 2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.
Then you’ll reconnect your account(s) to a fresh connection:
3. Hover over the existing account(in the left sidebar) and click on the edit icon. 4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.
Give that a try and let me know if you still aren't seeing your transactions import! :)