Cannot Resubscribe

i cannot resubscribe because it’s been over a year since my free trial so it no longer shows up in my “subscriptions list” in ios; therefore, i cannot resubscribe or “manage my subscription”. 

help please! i know i need a budget lol 

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  • If you're having trouble subscribing or resubscribing via Apple, click the question mark near the bottom right of your budget, select Send a Message. If you're on our mobile app, tap the Help icon on the bottom right, then scroll down and tap Message Us.

    That way, one of our User Account specialists can take a look directly! Replies there can be a little quicker. 😉

    Like
  • Hi Cat Forma ! I’m happy to help! I refreshed the account status on our end.

    Let’s have you first uninstall and reinstall the YNAB app. You’ll want to also clear your device’s cache -- here are the steps:

    1. Tap on the Settings App on your device.
    2. In the Settings menu choose General.
    3. Next choose iPhone Storage.
    4. Scroll through the list of apps (it may take a moment to load) until you find YNAB.
    5. Tap on YNAB and then tap on Delete.

    Let me know how it goes!

    Like
      • Cat Forma
      • catforma
      • 1 yr ago
      • Reported - view

      Nicole still didn’t work. it keeps wanting me to manage my subscriptions. and i followed your steps. 

      Like
    • Cat Forma Thanks for giving those a try! I'm going to reach out via email, so we can have our User Accounts team look closer at what's going on. Keep an eye on your inbox!

      Like
  • I just ran into the same issue. Apple Support says that subscriptions are removed after 12 months. Contacting YNAB support now...

    Like
      • jenmas
      • jenmas
      • 1 yr ago
      • Reported - view

      Beige Sun or just use your computer to subscribe 

      Like
      • Beige Sun
      • Beige_Sun.4
      • 1 yr ago
      • Reported - view

      jenmas Solid idea, but that also doesn't work! The website tells me to resubscribe from within the app store, and deeplinks into iTunes on the computer.

      Like
    • Thanks for reaching out, Beige Sun ! Can you please try deleting and reinstalling the app with the steps above? I refreshed your subscription from our end, to see if we can get Apple to pick that subscription back up.

      If you'd like to subscribe through YNAB directly, there is a switch we'll need to flip on our end. So let me know if that's the case!

      If that doesn't do the trick, I see you wrote in via email and we'll continue there. 🙂

      Like
  • Hello, I have exactly the same issue. I can't resubscribe because when I click on 'manage subscriptions', YNAB does not appear in the list of subscriptions. If I understand well, it is because the first subscription expired long time ago.

    Can you help me?

    Many thanks.

    Like
    • Hi Wabba ! Thanks for writing in via email. I see Carrie took good care of you. 🙂 Let us know if we can help with anything else!

      Like
  • Hello,

     

    I'm having the exact same issue mentioned above. Can my account be refreshed?

    Like
    • Lavender Moose My issue was resolved over email! Thank you for your help!

      Like 1
    • Lavender Moose Glad to hear it! Thanks for writing in. I'm glad that our User Account team could get that sorted out for you. Happy budgeting!

      Like
  • This just happened to me as well.

    Like
    • Hi Tan Memory !

      Sorry for the trouble! I see you wrote in via email and someone from our User Accounts team will be in touch soon to get this ironed out!

      Like
  • Happening to me as well. Thanks for your help.

    Like
    • Hi Coral Leopard !

      I sent you an email so we can get to the bottom of what's going on here! :)

      Like
  • Same issue for me. Can my account be fixed as well?

    Like
    • Silver Cornet Hello! It looks like you were able to get this sorted out and have a new free trial. If you're still running into trouble, though, please let me know and I'll be in touch by email.

      Like
  • Same issue here as well 

    Like
    • Coral Snow About to send you an email!

      Like
  • Hi! I've been experiencing the same problem. Could you reset my account so I can resubscribe through the App Store?

    Like
    • Steel Blue Elk It looks like you have an expired subscription, so deleting and reinstalling should do the trick—if you haven't tried that yet! It triggers Apple to pick that back up. 

      Just in case, I've sent you an email to connect with our User Accounts team. 🙂

      Like
  • I am experiencing the same issue.   Very frustrating!!!

    Like
    • Forest Green Moose I sent you an email! We'll get it sorted out. 🙂

      Like
  • Hello everyone,

     

    currently experiencing the same issue, been looking forward to try the app a second time, was renewing my subscription and got stuck because of this, can you please reset my account?

     

    Thx!

    Like
    • Hi bknight !

      I see you wrote into support and you're in good hands! We'll get things ironed out! :)

      Like
  • Same boat!  Please let me know how I can proceed so I can get my financial rear in gear!

    Like
    • Kate Bickerstaffe I sent you an email, so our User Accounts team can take a look. They'll be in touch!

      Like
  • same issue

    Like
    • Thanks for reaching out via email,  Orange Horse ! It looks like our User Accounts team was able to fix that up for you. Happy budgeting!

      Like
    • Nicole yes thanks

      Like 1
  • Hi,

    I am also having this issue! I have tried uninstalling the app and then re-downloading it without success. Please help! 

    Thank you

    Like
    • Silver Router Our User Accounts team can help here! I sent you an email to get you connected with them. 😄

      Like
  • Hello! I’m having the same issue!

    Like
    • Steel Blue Tiger Thank you for reaching out via email! Our team will look into this, to get you back up & running. They'll reply shortly!

      Like
  • Having issues as well :(

    Like
  • Hello,

    I am also having this problem and following the recommended steps still did not solve it. 

    thanks!

    Like
    • Hi Sky Blue Sloth !

      We ask that YNABers reach out to support to have this issue resolved. I just sent you an email to check in. If you're still having trouble, please respond to let us know! :)

      Like
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