Cannot Resubscribe

i cannot resubscribe because it’s been over a year since my free trial so it no longer shows up in my “subscriptions list” in ios; therefore, i cannot resubscribe or “manage my subscription”. 

help please! i know i need a budget lol 

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  • Hi Cat Forma ! I’m happy to help! I refreshed the account status on our end.

    Let’s have you first uninstall and reinstall the YNAB app. You’ll want to also clear your device’s cache -- here are the steps:

    1. Tap on the Settings App on your device.
    2. In the Settings menu choose General.
    3. Next choose iPhone Storage.
    4. Scroll through the list of apps (it may take a moment to load) until you find YNAB.
    5. Tap on YNAB and then tap on Delete.

    Let me know how it goes!

    Like
      • Cat Forma
      • catforma
      • 6 mths ago
      • Reported - view

      Nicole still didn’t work. it keeps wanting me to manage my subscriptions. and i followed your steps. 

      Like
    • Cat Forma Thanks for giving those a try! I'm going to reach out via email, so we can have our User Accounts team look closer at what's going on. Keep an eye on your inbox!

      Like
  • I just ran into the same issue. Apple Support says that subscriptions are removed after 12 months. Contacting YNAB support now...

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      • jenmas
      • jenmas
      • 5 mths ago
      • Reported - view

      Beige Sun or just use your computer to subscribe 

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      • Beige Sun
      • Beige_Sun.4
      • 5 mths ago
      • Reported - view

      jenmas Solid idea, but that also doesn't work! The website tells me to resubscribe from within the app store, and deeplinks into iTunes on the computer.

      Like
    • Thanks for reaching out, Beige Sun ! Can you please try deleting and reinstalling the app with the steps above? I refreshed your subscription from our end, to see if we can get Apple to pick that subscription back up.

      If you'd like to subscribe through YNAB directly, there is a switch we'll need to flip on our end. So let me know if that's the case!

      If that doesn't do the trick, I see you wrote in via email and we'll continue there. 🙂

      Like
  • Hello, I have exactly the same issue. I can't resubscribe because when I click on 'manage subscriptions', YNAB does not appear in the list of subscriptions. If I understand well, it is because the first subscription expired long time ago.

    Can you help me?

    Many thanks.

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    • Hi Wabba ! Thanks for writing in via email. I see Carrie took good care of you. 🙂 Let us know if we can help with anything else!

      Like
  • Hello,

     

    I'm having the exact same issue mentioned above. Can my account be refreshed?

    Like
    • Lavender Moose My issue was resolved over email! Thank you for your help!

      Like 1
    • Lavender Moose Glad to hear it! Thanks for writing in. I'm glad that our User Account team could get that sorted out for you. Happy budgeting!

      Like
  • This just happened to me as well.

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    • Hi Tan Memory !

      Sorry for the trouble! I see you wrote in via email and someone from our User Accounts team will be in touch soon to get this ironed out!

      Like
  • Happening to me as well. Thanks for your help.

    Like
    • Hi Coral Leopard !

      I sent you an email so we can get to the bottom of what's going on here! :)

      Like
  • Same issue for me. Can my account be fixed as well?

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    • Silver Cornet Hello! It looks like you were able to get this sorted out and have a new free trial. If you're still running into trouble, though, please let me know and I'll be in touch by email.

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