Not able to connect to Edward Jones account

When attempting to connect to an Edward Jones account in YNAB I am asked to provide my edward jones account credentials, then asked to submit the code sent to my phone, then I am prompted to re-enter my account credentials again with this error on top "We're having trouble connecting to this financial institution." I am able to access my my Edward Jones account through their website without issue.

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  • I'm sorry you've run into that! If you haven't already, check out our troubleshooting steps.

    If you’ve already tried those, or if you get to the end and you still can’t get connected, send a quick email to us at help@ynab.com , and mention the name of your financial institution and the URL you use to log in to their website directly.

    We'll get to work on it for you!

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  • 1 yr agoLast active
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