Not able to connect to Edward Jones account
When attempting to connect to an Edward Jones account in YNAB I am asked to provide my edward jones account credentials, then asked to submit the code sent to my phone, then I am prompted to re-enter my account credentials again with this error on top "We're having trouble connecting to this financial institution." I am able to access my my Edward Jones account through their website without issue.
We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.
Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)
I'm sorry you've run into that! If you haven't already, check out our troubleshooting steps.
If you’ve already tried those, or if you get to the end and you still can’t get connected, send a quick email to us at [email protected] , and mention the name of your financial institution and the URL you use to log in to their website directly.
We'll get to work on it for you!