General Forum FAQs

We’re so glad to have you as a part of our community. Here are some common questions that you may be wondering!

How do I get back to the forum?

You can access the Support Forum, or create a bookmark for:

What’s up with these sections?

  • If you need an answer about YNAB, post in the "Q&A" section. This section will make sure you get one. And even if it has been answered, be sure to write back if you need more clarity.

  • Community” is a place for discussions — You’ll find it to be a great spot to chat with other YNABers, journal about your budget, and share epic vacation pictures! YNAB team members will hop in there from time to time, too.

See Categories, Threads & Notifications for tips on customizing.

I can’t access the forum!

If you can’t access the forum at all, clear your browser cookies and confirm that you’re signed in through your YNAB account. Of course, you’re not reading this if you can’t access them, so…

What do I do if I can’t access the forum?

Email us at [email protected], our team will get it sorted out!

Why can’t I send a private message to support?

If you need one-on-one help with your budget, please reach out to us from the app by clicking the question mark in the bottom right, or send an email to [email protected].

For forum specific questions, you can reach out to Veronica by private message.

I see a message that my post is in the moderation or spam queue

If you don't immediately see your comment or thread, it may be pending review—this is usually caused by language triggers (see the Living Room policy) or embedded links. Support will try to clear these as quickly as possible, to get you back up & posting!

How do I handle problematic or offensive posts?

Find more details on our Community Guidelines, and how to report an issue here.

Using Private Messages

To enable or disable private messages, click your user icon in the upper right corner and select Edit Profile. You can change this under Messaging on the Notifications tab.

If unchecked, other forum users can send you a private message. Click the checkbox to turn off the messaging feature.

When enabled, you’ll see a chat icon in the forum header. Click, and select Go to Messages, to view or send notes to your fellow YNABers!


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