We put together some common questions you may be asking yourself about our YNAB Support Forum. :)
What is this strange username I've been assigned?
Good question! Whenever someone accesses the forum for the first time they'll receive an automatically assigned name, username, and avatar. It's usually a color followed by a random thing like Salmon Wizard or Magenta Orca, to name a few of our favorites. While we love providing anonymity, we encourage you to change those to something that suits you a little better.
To change your name and avatar, click your user icon in the upper right corner and select Edit Profile. The username can be changed under the Account tab on that same page.
What’s up with these sections?
“Community” is a place for discussions — You’ll find it to be a great spot to chat with other YNABers, journal about your budget, and share epic vacation pictures! YNAB team members will hop in there from time to time, too.
If you need an answer about YNAB, post in the "Q&A" section. This section will make sure you get one. And even if it has been answered, be sure to write back if you need more clarity.
I can’t access the forum!
If you can’t access the forum at all, clear your cookies and confirm that you’re signed in through your YNAB account. Of course, you’re not reading this if you can’t access them, so…
What do I do if I can’t access the forum?
Reach out to our Support team by clicking the question mark in the bottom left of the YNAB app or email us at [email protected] - our team will get it sorted!
How do I keep track of my threads?
On the home page, you'll see an "All Topics" view. Click the profile icon to the right of that section to only see threads or categories you follow.
You can also access your personal stream by clicking on your name at the top right, then click Stream next to My Posts. You’ll see any replies to topics you’ve posted in or mentions of your name.
How can I tag other users, and why?
When you tag other users, they’ll be notified in their stream (and via email if they have notifications set that way). To tag someone:
Type the @ symbol.
Start typing their name or username, any part of it.
Select their name from the list there, and go right on typing.
I can’t edit my own post!
So, there’s a time limit here. When you post a new topic, you’ll have one hour to make edits before it’s locked — when you make a comment, 30 minutes.
If you need help editing it after that window of time, private message Veronica
How do I format images/attachments?
If you want the graphic to look like an attached file for someone to open, then use the Attachment feature.
If you want the graphic to open up as a preview, then use the image feature or drag & drop the file to attach.
Note: these will always show up at the END of your reply (not in-line with your text).
To add a Youtube/Wistia/Vimeo video:
Copy the URL from your video site
Click the video icon on the bottom of your post
Paste the URL and click OK.