HSBC

Anyone else having the issue that HSBC doesn't update?  Might hasn't been updated for a month.  Why does YNAB struggle w/ this while Mint etc does not?   I love YNAB but I'm frustrated. 

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    I've made sure each of your accounts are tagged so we can reach out to those who commented on this thread once this issue has been resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • Hi Silver Router !

    You're right, you aren't the only one having this issue with HSBC at the moment! Our Direct Import partner has been on the case for some time, and they’ve narrowed it down to some changes HSBC has made with their login process (an added birthday authentication prompt), so they are currently working with them directly in order to make the connection more stable. While we’re optimistic they’ll be able to repair the integration eventually, our Direct Import Partner isn’t able to offer us a timeline on a fix.

     

    We’ll post updates as we hear back from our Direct Import partner, so feel free to keep an eye on our Status Page. We'll also reach out via email when we hear anything more! 

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    • Jannelle hi, do you know has this been fixed yet? thanks! 

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    • Hi Navy Blue Orca !

      Our Direct Import partner is  working on it! I see that you wrote in via email, and received a response with more details.

      Let us know if you still have questions!

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    • Nicole at YNAB  Looks good! If you could let us know if it gets fixed that would be great, thank you! 

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    • Navy Blue Orca Absolutely! We'll reach out via email, when we have an update. 😀

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  • Same issue and have been waiting about a month for this. Since just about all my transactions are through my HSBC account, this is very frustrating. I was able to use the download transactions feature on the HSBC website as a workaround. The log in has only added birthday so this really can't be that difficult to add an extra field.

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    • Hi Powder Blue Octopus — Sorry you're having trouble! Our Direct Import partner is still working with HSBC to get things up and running.

      I'm going to reach out from help@ynab.com with a few questions for you, so we can take a look! We're on our holiday break, so most of the team is away spending time with their families. It may take a few days, but we’ll follow-up as soon as possible!

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  • Mint has the exact same issue. It seems those of us with HSBC are unable to use the major personal finance apps right now.

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  • Hello,

    I am a new user of YNAB, I am trying to add my HSBC account, however I cannot find anything. 

    HSBC does not support YNAB ? 

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    • Hi Orchid Drum !

      I'm sorry to be the bearer of bad news! Currently, our Direct Import partners aren't able to support direct import with HSBC. After HSBC made changes to their platform, it prevented connections through our Direct Import partners. They're still working on a fix, but they've let us know this will most likely be a long term issue.

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      • Orchid Drum
      • Orchid_Drum.3
      • 10 mths ago
      • 1
      • Reported - view

      Faness Thank you very much Faness for this quick reply. 

      I will not be able to use my 33 days left on my trial... That's a shame. Would I be able to restart a trial version by any chance?

      I will come back to YNAB in about a month. Hopefully the situation will be solved.

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    • Orchid Drum Absolutely! If you delete your account, you'll automatically receive a new trial once you sign back up. If you don't want to delete your account, just send us an email once you're ready to start over and we can add some extra time! :)

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  • My HSBC accounts aren't able to sync - I keep getting an error that says "We were unable to retrieve the login form for this institution. This is usually temporary, so continue setting up the account and try connecting to your institution later" but it seems like it definitely is not temporary. Is there anything I can do?

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    • Steel Blue Boa no. If you look at the other replies on this topic, you’ll see that there’s an issue with the Direct Importing of data. HSBC changed some things and it mucked up all the syncing. They claim they are working on it but I think, yet again, HSBC has dropped the ball when it comes to technology.

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  • Remember you can download the transactions from HSBC and import into YNAB. Just click "View More" on your HSBC transaction list (after logging into the HSBC site) until it shows all your new transactions, then click Download. This creates a CSV file. Add column headings for Date, Payee, Memo, Outflow and Inflow and put the relevant data in each column. Ensure both the Outflow and Inflow figures are positive. Then in YNAB click on Import for the HSBC account and Import to File. It is extra work but you can get your transactions in. The other option is just to enter each transaction manually as YNAB used to recommend years ago.

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    • Powder Blue Octopus what’s the point of using a paid service if I’m just periodically downloading and manually dealing with spreadsheets and all that? I can just do that for free on my laptop. 

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    • Khaki Leopard Exactly! They need to fix this. I suspect the fix is not that difficult but getting it prioritized in the next release is the challenge. The only difference is the date of birth.

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    • Powder Blue Octopus Khaki Leopard Sorry for the trouble! Since this is a direct import issue, we have to wait for our Direct Import partner to rebuild their connection to HSBC. This won't take place in a release, as nothing in the YNAB app has to be updated, just the connection on our Direct Import partner's end. Hopefully, they'll be able to get this ironed out soon! :)

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  • I have a team banging out complex trading fixes daily so there is no way this issue with one field can take months to fix so it is clearly not a priority. Is there any way to bump it up the prioritization schedule with the Direct importer? I've stopped using INAB and I've been a user for years.

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    • Powder Blue Octopus I'm sorry for the trouble! HSBC changed their Multi-Factor Authentication protocols and our Direct Import partner hasn't been able to fix the issue. They're still working on it, but they've let us know this will be a long term issue. 

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    • Faness what is the name of that company? We should be able to contact them. There are multiple apps that HSBC customers can’t use right now because of this.

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    • Khaki Leopard Our Direct Import partners, who let us know this will be a longterm issue, are  MX and Quovo. :)

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  • Hello! I logged into my HSBC account today and was not asked for my birthdate, does that mean this is fixed? If  so, how do I link my HSBC account?

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    • Hi Coral Captain !

      We haven't received an official update on this issue just yet. When you have a moment, you can try adding HSBC to your budget again and we can take a look to see if you still hit an error. 

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    • Faness thanks! How do i do that? I have the account in unlinked mode, but if I try to link it HSBC does not appear on the list of institutions.

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      • Jannelle
      • jannelle_ynabsupport
      • 8 mths ago
      • 1
      • Reported - view

      Coral Captain I'm going to reach out from help@ynab.com and get you some more information on this HSBC issue! It's a doozy, that's for sure!

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  • I also noted the data of birth had gone, but YNAB removed it from the Link Account screen so we can't add our accounts even if it was resolved. YNAB, can this be re-activated so we can at least test this out? I have Credit Cards in YNAB that also have this authentication. YNAB asks the questions and then it connects no problem so I can't see how this is HSBC specific. 

    If needed, I can talk to HSBC. I know the people that run the Internet Banking applications having worked there myself for many years.

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  • Any updates on this topic? When one account from a major bank doesn't work (if it is the bank you use) it kind of ruins the YNAB experience. Thanks

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    • Hi Aquamarine Tugboat !

      We've received quite a few reports from YNABers that HSBC  made some updates to their login process and when this happens, our Direct Import partner has to make some significant changes on their side to re-establish a connection and import transactions.

      The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get a time estimate on these). At this point, they haven't been able to identify the fix, but they are actively working on it! We’ll post updates as we hear back from our Direct Import partner, so feel free to keep an eye on our Status Page.

      Let me know if you have any questions!

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    • Nicole I guess I don't understand how people can have been actively working on this bug for more than four months without identifying a fix yet. We're now in late April 2019. Has there really been no progress made since November 2018? It feels like nobody at either YNAB or your direct import partner is making this a priority at all, and it's making me wonder why I pay for this service.

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    • Hi Steel Blue Boa !

      We truly apologize for the inconvenience. This is a time intensive issue with HSBC as our Direct Import partner has to rebuild the integration for this financial institution. Usually, this can be completed within a few weeks, but this particular issue with multi factor authentication has proven exceptionally complex. They're still working on a fix, but they've let us know it will take some time.

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    • Any update on the HSBC connection issue?

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    • Steel Blue Boa Steel Blue Boa 

      Agree - this has been a very long standing issue with HSBC - will be great when it is resolved but has been taking ages!

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    • Steel Blue Boa Aquamarine Tugboat We apologize for the inconvenience! This particular issue with HSBC is proving to be a complex one, and is taking more time than most. I double checked for an update, and our import partner let us know they're still working on rebuilding the connection, but that it will be a longer-term issue. 

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  • Nicole and Faness : Is there any update? 

    This has been going on for over 6 months now. Are you not able to talk to HSBC and work this out? 

    I must admit that I am now considering going to another budgeting app.

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    • Hi Orchid Drum ! This issue with HSBC has been a difficult one, and is taking more time than most. We checked for an update earlier this week, and our import partner let us know they're still working on rebuilding the connection due to some multi factor authentication changes, and that this will be a longer term issue.

      We’re truly sorry for any and all budgeting disruptions this causes you. I know direct import issues like the ones you've been experiencing are incredibly frustrating.

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  • I just signed up and was excited to start as you have great reviews. Any update? Personal Capital sorted this almost immediately so I question if this is a HSBC issue.  Any way I could get an extension of my trial to see if this could work for my family?  Could someone ramp this issue up?  All my accounts are with HSBC. 

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    • Slate Gray Motherboard I have no hopes this will happen any time soon. It’s been 8 months now. Mint doesn’t work with HSBC either. I’ve given up on budgeting apps completely.

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    • Khaki Leopard personal capital works fine. Really good app. And works with HSBC. 

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    • Slate Gray Motherboard  thx for the recommendation! I tried YNAB and Mint then gave up

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    • Hi Slate Gray Motherboard ! We haven't heard back on a resolution yet, and it will take more time to resolve. I know that's not the news you were hoping for, and our import partner will continue their work on rebuilding the connection. I've sent you a quick email with more details. We're happy to extend your trial and hope you’ll give one (or more!) of our other transaction entry methods a try. Let me know if you have any questions!

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  • Still hoping that YNAB sorts this soon. 

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  • Trust me, if this was impacting the bottom line and there were thousands of YNABers unable to use the app, it would be a priority and fixed within weeks if not days. The only reason something takes this long is that it is not a priority; it's plain and simple. That's not a bad thing, but to say it is being worked on is just simply not accurate and would be a sad reflection on the developers! I run a PDN support team and let me assure you nothing takes this long that has focus, backing, funds and resources. Alas, I've stopped using YNAB and budgeting now, I just can't keep up with all the manual imports etc, such a shame as we really liked the product. 

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    • Hi Powder Blue Octopus !

      We're sorry to see you go, but we understand if YNAB isn't what you're looking for at the moment. We use a third-party partner for our direct import needs. While we can't speak directly on the development of the integration with HSBC, we are working with our import partner on a fix. 

      Data aggregation is imperfect. It’s an unfortunate truth, but it’s a truth nonetheless. It’s expected that there will be bumps in the road, and while we do everything we possibly can to fix them as quickly as possible, it’s just not something we have the power to eliminate (and trust me, we really wish we did).

      We believe very deeply that YNAB is worth the price without Direct Import, and if this one feature causes more trouble than it’s worth, you can absolutely use YNAB—and get the full benefit—without it. However, if manual entry, File Based Importing, Scheduled Transactions, and our other methods don't work for you, we completely understand your decision to pursue other budgeting options.

      We wish you well on your budgeting journey, no matter where it may take you, and we hope you'll consider giving YNAB another chance in the future!

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  • So I see HSBC USA has now appeared as an option! It wasn't able to connect but it was asking me for my details including date of birth. Is there any update here?

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  • It's working!!!

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  • So right after I downloaded my transactions, HSBC suspended my account for suspicious login and now want to change all my accounts details. It is too much of a coincidence.

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    • Powder Blue Octopus Sorry for the delayed response and the trouble you're still seeing! Our import partner is actively working on this issue, but it hasn't been resolved just yet. You being able to connect was a great sign, but they still have to work with HSBC's security to prevent the incorrect password and login attempt errors.

      We truly appreciate your patience here! We haven't given up on a solution!

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  • Unfortunately, I don’t see it. Hope progress is being made. Personal Capital is fine still. 

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  • just an fyi...hsbc also does not allow to use .cvs format...basically useless for HSBC clients

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    • Hi Slate Gray Motherboard !

      Sorry for the delayed response here! Do you mean HSBC doesn't allow you to download CSV files? If not, are they able to provide you with any other file format, such as QFX or QIF files? It may appear as Quicken as the file type on the website.

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  • I've just been attempting to add my HSBC account, and have had no luck. It's not asking for my birthday, so I believe whatever progress had been recently made hasn't completely solved the problem, and was retracted. Since we're maybe close to a solution, I'll give it another month, but then will plan on leaving the platform as direct-import was a pretty critical feature for my moving over from my Excel workbook. Here's hoping...

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    • Hi Jonathan !

      Sorry for the trouble! We'd hate to see you go but we understand if YNAB doesn't suit your needs. Our import partner has let us know this will be a long term issue with HSBC. We'll continue working on a solution but if you decide YNAB isn't for you, we do offer a refund guarantee so you aren't paying for a service you won't use.

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  • I am in the same boat. To bad it can’t be sorted. 

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    • Slate Gray Motherboard Sorry for the trouble! While our import partner does expect this to be a long term issue, we're still working towards a solution. We hope to have this connection back up and running at some point in the future! 

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  • I've found another solution, so I'll make this point before I go. YNAB is choosing for this be a continuing issue for their clients, by allowing their bank connection provider to sit on this issue when other connection providers have found solutions. For instance,  Yodlee found a solution months ago, allowing its client companies to provide proper connection services to their end-user clients. So, a solution does exist which YNAB's provider is for some reason unable or unwilling to replicate, and in light of that failing, YNAB is unable or unwilling to switch to a provider like Yodlee, who has figured it out. This is a business decision, and though HSBC is something like the 6th or 7th largest bank in the world, with millions of clients, apparently YNAB hasn't yet lost enough customers over this issue to 'light a fire.' YNAB is a great platform, but allowing 'friction point' to exist when solutions are available, seems a poor long-term strategy.   

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    • Jonathan What are you and others switching to from YNAB? I've given it nearly a year of waiting, and as a developer myself I know perfectly well that "the developers are actively working on it" just isn't true - it hasn't been prioritized by either YNAB or their import partner and it's clear that it won't be. I'm ready to move to another app.

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  • Personally, I switched to Tiller, which has successfully connected to all of my accounts. However, this solution won't work for everyone, as Tiller provides this info in Google Sheets or Excel formats for use in either their own budget spreadsheets, or custom ones, as in my case. I'm happy with the results so far, as it suits my specific needs. The thing is, YNAB is a great platform for a certain market, and I don't dispute that they provide significant value to that market beyond data aggregation. But in my case, and perhaps many others, some significant portion of that value is tied up in the convenience of not having to manually enter transactions. This is my case, and thus, I had to move on. It's only frustrating, because there is clearly a solution out there, its just that YNAB isn't able/capable of utilizing it for their own reasons. I get this, but they should also know it's costing them clients. 

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    • Hi Jonathan !

      Thank you for sharing your experience! We're happy you found an option that suits your needs and we wish you well on your budgeting journey, no matter where it may take you! :)

      We'll continue to work towards improving the direct import experience and we hope you'll give YNAB another try in the future!

      Like
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