Capital One "Connection Blocked"

My Capital One connection stopped working a few days ago. YNAB tells me:

Go to your financial institution's website and log in to your accounts. Look for an alert/message that's blocking the connection. Then try again!

I do this, and find nothing at all. The Capital One website is behaving normally.

I've tried unlinking and relinking the account, but no help.

Any ideas?

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  • Hello !

    I have the same exact problem :(

    Reply Like
    • Hi Infernatus ! Our import partner is looking into this. I've sent you an email with a few more details! 🙂

      Reply Like 1
  • Me to! 

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    • Hi Darina ! It looks like you’re running into a different error here. I’m happy to help, and sent you an email with few things to try. 

      Reply Like
  • I am having the same issue with both my Cap One credit card and my wife's.  Started with my wife's about a week ago.  My account had been working fine.  I decided to de-link and re-link her account this morning to see if that would fix it.  I accidentally delinked my credit card account in the process.  Now neither account will connect.  I get the "Connection Blocked" error on both accounts when trying to create the connection.  When I go to the Capital One website I can sign in no issues with both accounts.

    Reply Like
    • Hi Richard Nye ! Thank you for those details. I appreciate it! I sent you a quick email, with a few questions. 

      Reply Like
  • At least I'm not alone.

    Hopefully this is temporary and will be resolved soon. My main bank account can not be linked, and manually importing transactions is OK. But Linked accounts are magic!

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  • Totally agree...linked accounts accounts make life so much easier.  I wonder if Capital One has made some security changes in light of their data breach?

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    • Richard Nye Maybe. Maybe we'll see some improvement after the long weekend.

      Reply Like
  • This could be related...https://status.youneedabudget.com/pages/incident/570bf4ac3f22d07560000b1e/5d5d9f379aec6a21ebe17425

    The start of the issue is suspiciously around the time I started noticing problems with my wife's account, but as of this morning issues on my end are still the same.

    Reply Like
    • Interesting. Looks like they're working on it. This "import partner" sounds cool and mysterious!

      Reply Like
    • Hi Richard Nye ! It looks like this is a separate issue, but either way—we're on it!

      Reply Like
  • Hi all! Forest Green Rain

    We've heard reports that some users are have trouble connecting to Capital One after the recent security updates, and are looking into the cause. The good news is, our import partner is already on the case!

    They're still gathering information, so I'll be following up with each of you shortly via email.

    Reply Like
    • I wanted to clarify this is referring to the "Connection Blocked" message for Capital One. If you've checked for alerts and unable to connect, please let us know! 🙂

      Here are more details on frequent reauthorizations, which are a result of increased security at the financial institution.

      Reply Like
  • Same for me. Can't find any way to get my Capital One account to sync in YNAB.

    Reply Like
    • Hi Cesco Sky ! I’m happy to help. It looks like your connection is running into an error that we'll need to investigate. I've sent more details via email!

      Reply Like
  • Nicole  - I just saw this thread, which was spun up about the same time as mine for the Capital One 2FA issue, where the persistent authentication isn't working. Would you please add me to the list of folks to notify via e-mail when this may be resolved?
    Thanks!
    Stephen Kirven

    Reply Like 1
    • Stephen Kirven Nicole same with me, no sync issues for ~6 months for Capitol One but over the last few days I've had to enter my 2-factor code every time it tries to update.

      Reply Like
    • Stephen Kirven Sorry for any confusion there! We check each connection on the back end, and some of the users on this thread are running into a different error (connection blocked).

      Certain financial institutions require you to re-authorize your account frequently due to how our integration works with their site security. We're hearing reports of this happening Capital One, after their recent breach.

      We have spent quite a bit of time investigating the issue with our import partner, and I'm afraid there's nothing they can do to get around the frequent re-authorizations. They may start to subside after you've used the connection for a time, but it’s something we’re unable to predict.

      It looks like your connection is waiting for you to re-authorize, are you able to connect after that?

      Reply Like
    • Hi Magenta Colt ! As institutions's make site changes and security updates on their end, this re-authorization requirement can change, and be required more often. Sometimes, those can subside over time, as the connection is recognized but neither are something we’re able to predict.

      Once you re-authorize your connection, you should be able to connect and import transactions. If that's not the case, please let me know!

      Reply Like
  • In the past week, every day I've had trouble with my Capital One linked account. The past few days, once a day I need to click on the fix connection option, CO sends me a verification code via text, I entered it and since sync properly, then the next day, same thing. Luckily this is an account I don't use frequently, but it seems crazy the security protocol needs daily repetition.

    Reply Like 1
    • Hi Heather is not Sea Green ! Capital One recently made some changes to their connection, you may need to re-authorize your account more frequently due to how our integration works with their site security.

      We have dug in with our import partner, and I'm afraid there's nothing they can do to get around those. They may start to subside after you've used the connection for a time, but it’s something we’re unable to predict. You don't need to re-authorize each time it asks, just when you're ready to import transactions.

      Reply Like 1
    • Nicole I have to do this as well.  But unfortunately, after authenticating I don't get a complete import.  The accounts are wildly out of sync between YNAB and Capital One.

      Reply Like
    • Hi Steel Blue Welder !

      When you say you get an incomplete import, do you mean cleared transactions are being skipped, or are the newest transactions not importing yet? While having to re-authenticate the connection is expected behavior, your transactions should still import once cleared.

      Reply Like
    • Faness Good question and I'll need to dig deeper. I know the account balances are very wrong so I assume transactions are being missed. I also know that some transactions from my capital one account are being imported into my wife's separate capital one account. Something is amiss

      Reply Like
    • Steel Blue Welder Something definitely seems off. I see Ernie was able to respond to your email with some information. When you have a moment, please respond there and include any examples you can find. We'll get this figured out! :)

      Reply Like
  • Hi - I'm unable to add my Capital One Mastercard - I'm getting Connection Blocked - go look at your institutions website for an alert/message - I'm logged in to cap-one on the next browser tab - there are no messages.

    What are the next steps?

    Reply Like
    • Hi Orange Yearling !

      Sorry for the trouble! I see you wrote into support - you're in great hands there and our import partner is on the case! :)

      Reply Like
  • Same same. Cap One off line for a week. It's our primary CC, and we were on vacation, and I'm biting my nails!

    Reply Like 1
  • I’m having the same issue. I can log in at the website but YNAB says “connection blocked!”

    Reply Like
    • Hi  Roonie and Slate Gray Pony  !

      Sorry for the delayed response here! 

      Since we’ve received reports from a number of Capital One users who are running into the same issue, we’ve reported it to our import partner.

      While we hope it will be fixed within a couple days, it could take a couple weeks depending on the complexity. We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there! 

      To keep everything up to speed, enter transactions on the go with the mobile app and try File-Based Importing in the web app. It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.

      And as always, please let us know if you have any other questions!

      Reply Like
  • I'm experiencing the same Connection Blocked issue with my account. Is there anything I should try in the meantime, or do I just need to wait for a resolution from the import partner?

    Reply Like
    • Alexander Thompson Our import partner is on the case, and working on a resolution. 🙂 We'll update the status page as we hear back!

      Reply Like
  • I'm experiencing the same things as above. Connection blocked due to alert.  I've done the manual Import from QFX file.  It worked okay.  Please keep us posted on when/if this situation resolves. 

    Thank you

    Reply Like
    • Hi Sea Green Cheetah ! I'm glad to hear you were able to use File-Based Importing. If you have questions on that, just let us know! Our status page will be updated as we hear back, and we'll post here when a fix has been implemented.

      Reply Like
  • I'm having similar problems with 2 Cap One accounts.  I also sent a request to support describing it in more detail.  Basically:

     

    * Lose authentication on both accounts every day 

    * Transactions import intermittently and incompletely

    * Transactions are often confused between the two CAp One accounts (e.g. a payment to my account showed up as a payment to both my account and my wife's account and debited from our checking account twice.

    * Account balances in YNAB are thousands of dollars out of sync with actual accounts

    * It's been going on between 1-2 weeks

     

    Help!!!!!

    Reply Like
    • Hi Steel Blue Welder !

      Thank you for reaching out to support! It sounds like we may need our import partner to take a look at what's going on with those accounts. You're in good hands with support! :)

      Reply Like
  • I am also experiencing connection blocked. Any word on this?

    Reply Like
    • Hi Purple Thunder !

      Sorry for the delayed response here! We're currently working on this issue with our import partner. By chance, are you using SwiftID on your phone to connect? We've seen a higher connection rate when using a different verification option.

      Reply Like
  • Any new yet on how to fix this?  Even temporarily?  Heard something about re-authorizing account, but can't seem to figure out how to do that? 

    Reply Like
    • Hi Sea Green Cheetah !

      We're currently working on this issue with our import partner. By chance, are you using SwiftID on your phone to connect? We've seen a higher connection rate when using a different verification option.

      Reply Like
  • Hi, 

    I am having the same issue described for over a week now. Both Capital One Accounts say the connection is blocked. Issue persists when I setup the connection fresh. Hope that the issue is resolved soon.

    Thanks,

    Sven

    Reply Like
    • Gold Colt Hi Sven! Our import partner is working on resolving this and we hope to have good news for you soon.

      Reply Like
      • Gold Colt
      • Gold_Colt.3
      • 10 days ago
      • Reported - view

      Nicole Hi Nicole, is there any update on this issue. I haven't been able to synchronize my capital one accounts with YNAB for almost a month due to the "Connection Blocked" issue. I wouldn't mind to re-authenticate regularly if at least I would be able to synchronize but the connection is not working at all. 

      Reply Like
    • Gold Colt Sorry for the trouble! On top of the frequent re-authentication requirements, we're also having an issue with blocked connections for Capital One. We haven't received a recent update on this issue from our import partner, so I reached out to see if we're any closer to a solution! Hopefully, we'll hear back from them soon!

      Reply Like
  • I have 2 cards with Capital One. The reverification every log-in is annoying itself but now I can not longer access 1/2 of my cards. I have a Quicksilver and Venture card and only Quicksilver is showing as a link-able account. 🤮

    Reply Like
    • Hi Joe C ! I'm glad you reached out! That's definitely an odd one. Can you try removing and re-adding the connection, to see if the second account is pulled in again?

      If it's not, or you already tried that—let me know, and we'll have the import partner look closer!

      Reply Like
      • Joe C
      • -Insert Tagline Here-
      • Joe_C
      • 2 wk ago
      • Reported - view

      Hi Nicole. Thank you for getting back to me. I have not logged in until today since my post, but I wanted to respond and let you know I can see my Venture card today. I still need to verify both Capital One accounts at log in, but that issue seems to be known. If the missing card problem comes up again, I will be back. Thank you

      Reply Like
    • Joe C Thanks for checking in! Yes, with the Capital One security changes, frequent reauthorizations are more common. It looks like your connection is successful, and transactions are importing. 😀 

      Reply Like
  • Hello,

    How much longer will it take your import partner to figure out a solution to this persisting issue? I have not been able to import my Capital One credit card transactions in almost a month. The main reason I pay for YNAB is to be able to import all my financial transactions quickly and seamlessly. Manually entering my credit card transactions defeats the purpose of paying for YNAB.

    Reply Like 1
    • Hi Cesco Sky ! Thanks for checking in. It depends on the complexity and will take some time to restore the connection (unfortunately we don’t get an estimate on these). We'll continue to work on a resolution with our import partner!

      Reply Like
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