Linking Chase Credit Card

I am having trouble linking my new Chase credit card to my YNAB account. When I go to my Chase linked accounts on YNAB, it only lists my checking and savings accounts as options. I tried removing and re-adding the connection to Chase bank, but it still only shows these two.

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Powder Blue Transistor !

    Is this a new account your bank just added? If so, it can take a few days before that new account is available in the system.

    If the account has been visible on your bank’s website for more than two days, let’s have you try refreshing that connection. Before doing so, open up an Incognito/Private window and sign in to YNAB again.

    Now, let's try removing and re-adding the connection. It’s different than disconnecting the account, but don’t worry—you won’t lose any transaction data!

    If that doesn't do the trick, let me know and I'll reach out via email to gather a few more details and have our Direct Import partner investigate! :)

    Reply Like
  • Hello! I'm having the same issue- I opened a second Chase credit card about a week ago, but can't seem to link it to YNAB. When I log into Chase, I can see the second credit card account (and have seen it for about a week now), so I know it's active. But when I try removing and re-adding the Chase connection on YNAB, it always just shows one account (the old credit card).

     

    Any ideas? Thanks!

    Reply Like
    • Cadet Blue Horn Thanks for giving those steps a try! Since the account is over a week old, and you've tried those steps—I'd like to have our import partner look closer. I'll reach out via email, to gather a few details. 😀

      Reply Like
Like Follow
  • 7 days agoLast active
  • 3Replies
  • 60Views
  • 4 Following