Key Bank - Not Importing

Key Bank was literally the last of the 4 accounts I have linked that was importing correctly...now its not.  😥

Capital One - 2 card, I get it, Capital One screwed something up, I will just keep requesting the code daily to enter.

Discover... No idea what is happening on that one, cannot import at all.

Now Key Bank, both Checking and Savings is broken.

*Sigh*

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • Hi Darina! Oh no! I'm sorry to hear you're having trouble with multiple bank connections. 

    I took a look on our end and I'm seeing an error on the Key Bank connection that usually gets cleared up by our import partner automatically, but it can take 48 hours to do so (or 72 if it happens to fall on a weekend). This kind of error pops up when your financial institution asks us to check back later.

    If you're still seeing this error after another day or so, can you let me know? At that point, we'll dig in some more!

    For Capital One, their security requirements changed recently, and you will need to re-authorize more often. I know that's not ideal, but it's great for security!

    Our import partner is currently working directly with Discover, in order to restore the connection. You can find more details over in this thread

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  • I'm currently unable to access Key Bank, though it had been working.

    As of 3:18 PM MDT on 10/22/2019 I get "The login information wasn't recognized"

    The same login information works on the website. I do think they added an additional layer of security. I needed to get an access code via text. I *think* that's new.

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    • Hi Slate Blue Piccolo !

      Sorry for the trouble! 

      I'm seeing an error on your Key Bank connection that typically means invalid credentials have been entered. In these cases, we’d like to double-check a few things to make sure no stone is left unturned!

      Here are some things you can try that should help resolve this issue:

      • Check to make sure the web address you use to log into your online banking account matches the URL you see in YNAB.
      • If you’re using a password manager, try typing your login credentials in manually.
      • Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.

      If you're still running into trouble, please let me know and we'll go from there! :)

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    • Faness The web address is key.com, though it does take me to ibx.key.com when I login to the website.

      I can get in on the website without issue, but typing the same login info into YNAB give me "The login information wasn't recognized" every time.

      This account was importing fine until at least 10/17, but I've gotten nothing since.

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    • Slate Blue Piccolo I took a look and I'm now seeing that account is connected. If you're still having trouble, please don't hesitate to let us know!

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    • Faness Yes, it appears that Key Bank has recently added a "Third Party Access" option that must be turned on.

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    • Slate Blue Piccolo Ah, thank you for sharing that information! I'll pass this along to the rest of the team for future reference.

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    • Momofboysx3
    • I'm going to master budgeting, even if it kills me!
    • Steel_Blue_Mainframe.11
    • 3 mths ago
    • Reported - view

    It's like a guessing game everyday which cards won't import. Over the weekend it was Lowes, today it's both of my American Express, given up on both of my Discovers. Yeah, I know, your direct importer is working on it. But it's still frustrating. Especially as a new user.

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    • Momofboysx3 I'm sorry you've had so much trouble with direct import. Those Amex and Lowes accounts should be back up and running. We'll need a bit more time to work out the kinks with Discover, but we'll keep at it!

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