Cannot link account with BECU (Boeing Credit Union)

Hi all,

I have been unable to link my BECU checking and savings account to YNAB, despite several attempts.  I've following several of the guidelines provided, but still unsuccessful.  The error message I receive consistently is "The login information wasn't recognized. Try logging in to your institution directly, then try again here."

Here is what I've tried so far:

- Logged into BECU directly via another tab on browser as suggested to "logging in to your institution directly, then try again"

- Confirmed the URL is correct

- Changed my password at BECU to only have Upper/lower case characters and numbers (no symbols or special charcters)

- Un-linked, removed, and attempted re-link

- Attempted same approach over several days

At this point, I can't figure out any other way to connect the account.  According to the YNAB status page, there should be a 84% success rate, but I'm getting 0%.

Any ideas?

- KK

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  • Contact YNAB support. I've also had trouble with BECU, but they've always been able to get me sorted out, although sometimes it's taken several days.

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  • Hi KK !

    It sounds like you've done just about every troubleshooting trick in the book! Since you're still having trouble, I'm going to reach out via email with next steps. This sounds like something our Direct Import partner will need to fix. :)

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  • Thank you both for your responses.  Faness  - I responded to your email to me.   The connection is still failing this morning and I'll keep monitoring as you wait for a formal response from your Direct Import Manager.  

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  • Hi. I'm having the same problem linking BECU. I've also tried disabling BECU's text verification, as I thought that might do the trick, but still no luck. YNAB Support, can you help?

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    • Hi Blue Thunder !

      Sorry for the trouble! We've just noticed a rise in errors of this nature from BECU so we've asked our Direct Import partner to investigate. We're waiting for an update from them and we'll update our status page once we have one! 

      Reply Like
    • Faness Thank you. I spoke with BECU and they're doing a system update on Dec 8 that will hopefully solve this. 

      Reply Like
    • Blue Thunder That is great news! Our Direct Import partner is working on the connection so hopefully it will all fall together - I'll keep my fingers crossed! :)

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  • Hello, 

    We’re really excited to give YNAB a go, but experiencing the same trouble with connecting a BECU account- we’re stuck until that’s resolved.

    One bit of info that may help- each time I try to connect in YNAB, BECU texts me a verification code to enter... but there is no opportunity to enter that number.  It’s clear BECU is trying to verify a connection from a new location and I’m just unable to do that within YNAB’s interface.  

    Hopefully that’s part of what the direct import partner is working on!

    Thanks,

    Ben

    Reply Like
    • Hi Ben! Green Orca 

      Thank you for sharing those details! I've passed them along to our Direct Import partner to make sure they're looking in the right direction! :)

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      • Ben
      • Green_Orca.5
      • 4 mths ago
      • 1
      • Reported - view

      Faness I got in today!  BECU sent me several texts with validation codes the last (and successful) time I connected, but it seemed to handle that behind the scenes without trouble.  YNAB did prompt me for one security question, but after that all of my accounts & transactions were downloaded successfully.  Since then, it's working beautifully. 

      Now we're just working on wrapping our heads around how to change our thinking to align with YNAB's process- will take a little time, but feeling good.  

      Many thanks for your quick response- 

      Reply Like 1
    • Ben Yay! :)

      I'm happy to hear things are up and running! We know getting started can be the hardest part, but we're here to help! If you haven't already, take a look at our free, online workshops - our education team is amazing and you can even ask questions live! :)

      Reply Like
    • Faness I'm in now too! Thanks everyone & best wishes for budgeting. :)

      Reply Like 1
    • Blue Thunder Good news all around - happy to hear it! :)

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      • TedStryker
      • Pilot & Business Consultant (I can do both, right?)
      • TedStryker
      • 4 mths ago
      • Reported - view

      Faness Is this officially resolved? The status page still shows it yellow.

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    • TedStryker Sorry for the trouble! This has not been officially resolved (we're still seeing an elevated number of YNABers running into this issue). As our Direct Import partner continues to work on things, we've seen more connections go through successfully, but we're not completely out of the woods just yet!

      Reply Like
      • Ben
      • Green_Orca.5
      • 4 mths ago
      • Reported - view

      Faness my connection works most of the time but is sometimes delayed.  When things are working I often get text messages with a code to enter, although it wasn’t triggered by me but rather YNAB’s automated process.   So I just keep deleting those messages.

      Those texts are a mild nuisance, but at least they let me know YNAB  is connecting- I’m hoping they’ll go away eventually, but right now they are a small price to pay for how  awesomely YNAB is changing our money management future for the better.

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    • Hi Ben ! Faness is out on holiday break, but I wanted to reply. I'm glad that BECU is (mostly) back up and running!

      In some cases, we’ve found those message will slowly start to subside, but we can’t guarantee it since each connection is unique. We’ve dug into this issue with our providers and we learned that, at this time, certain security protocols require repeated re-authorizations. They (and I!) recognize that is something that can be improved upon. Thanks for letting us know!

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  • I'm also having this problem. I'll get prompted by YNAB to answer a verification question, which I do, then I get a text code on my phone but no way to enter the code on YNAB :(

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      • TedStryker
      • Pilot & Business Consultant (I can do both, right?)
      • TedStryker
      • 2 mths ago
      • Reported - view

      Lavender Battery  I'm having the exact same problem that you describe. YNAB is asking a verification question, despite the fact that I have my BECU security set up for a verification code instead. I receive the verification code, but there is no YNAB prompt to enter it.

      Reply Like
      • Jannelle
      • jannelle_ynabsupport
      • 2 mths ago
      • Reported - view

      TedStryker I'm going to follow up from help@ynab.com, it looks like you were working with Kody most recently, so I'll jump in on that thread!

      Reply Like
      • Jannelle
      • jannelle_ynabsupport
      • 2 mths ago
      • Reported - view

      Lavender Battery I just looked into it, and it looks like your BECU connection is back up and running! Did you do anything in particular to help get it back? We're open to hearing any tips or tricks!

      Reply Like
  • It seems to be working good now! I logged into BECU and reset my security settings. Then I re-linked all of my accounts in YNAB.

    Reply Like 1
  • My BECU connection went down a few weeks ago. I've been using BECU for months without issue. 

    TedStryker What BECU security settings did you reset?

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      • TedStryker
      • Pilot & Business Consultant (I can do both, right?)
      • TedStryker
      • 2 mths ago
      • Reported - view

      Turquoise Griffin I reset my security questions, mainly because I wasn't 100% sure I was giving the right answers when YNAB would ask them.

      Strangely, every time I log into YNAB now BECU sends me a security code via text message, even though the YNAB connection never asks for it. 

      Reply Like
    • Hi Turquoise Griffin !

      Can you try removing and re-adding that BECU connection? Our Direct Import partner has made some updates, and that should get you back up and running. Let me know how it goes!

      Reply Like
    • Nicole at YNAB Oh wow, It is working again! Thank you!

      Reply Like 1
  • It still isn’t working for me after having unlinked / removed the account and re-added it. This includes after signing into my account on becu.org via safari and confirming my login credentials. This was done on the mobile app (iOS). Should I do it on the desktop site? Thanks!

    Reply Like
    • Hi Coral Motherboard !

      I'm still seeing a password error.

      When you have a moment, can you double check the following:

      — Check to make sure the URL you use to log into your online banking account matches the URL you see in YNAB.

      — Double check to make sure you're entering the correct credentials. If you’re using a password manager, try entering your login credentials in manually.

      — If your password is longer than 32 characters, try shortening it.

      — Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.

      — Make sure your password doesn't contain any of these characters: 

      - Pipe: |

      - Tilde: ~

      - Less Than: <

      - More Than: >

      - Ampersand: &

      If you still can't connect, let me know and we'll go from there!

      Reply Like
    • Faness thanks a bunch! I’m not sure what changed, but it seems to be working now that I’ve tried once more. I really appreciate the quick response. Have a great week :)

      Reply Like 1
  • I am encountering this problem now and have tried all the same steps the original poster did. I did reach out via email. I am not getting verification requests from BECU though.

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    • Hi Magenta Network !

      I took a look and things seem to be back up and running! :)

      If it gives you anymore trouble, please don't hesitate to let us know!

      Reply Like
  • Been having this issue - I see it says it's known but the site says it was resolved on the 14th.  I've tried all the things that Faness mentioned above(manually enter login credentials, change password, removing all symbols) and still can't connect.  Can you check and see if they're still having issues?

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    • Hi Alice Blue Lion !

      Sorry for the trouble! Things should be back up and running, but since you aren't able to connect I sent you a quick email to gather a few more details. Once I have those, we can have our Direct Import partner investigate! :)

      Reply Like
  • I am also having this issue.  I checked my password and it does not have any of the characters listed.  It is also less than 32 characters.

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    • Thanks for letting us know, Lavender Dragon ! Have you tried removing the connection and adding it again yet? We find that does the trick for most issues. Let me know how it goes!

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