Can't add TD Ameritrade accounts

I want to add my TD Ameritrade accounts the login with User ID and password works fine but then there is no security question inquiry. Instead a empty account page is shown with nothing to select except for the back button.
Prior to performing a fresh start and deleting every account, then re-adding all the accounts the import of TD Ameritrade worked.
I guess the fresh start and  deleting of the accounts broke something in the database and it won't let me add TD Ameritrade anymore. Or might that be a precaution of TD Ameritrade to not allow YNAB to access the accounts a second time?

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  • Hi Powder Blue Deer ,

    Have you already tried our troubleshooting steps? More specifically, have you tried to “remove” the connection (not the account!) and then re-connect? It's different than using the Disconnect button, you won't lose any data, and it seems to do the trick for most issues! 

    Here’s a video to walk you through the steps. If you’ve already tried this, or if you get to the end and you still can’t get connected, send us a note at help@ynab.com – make sure to mention the name of your financial institution and the URL you use to log in to their website directly.

    I hope that helps! 

    -Elena

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  • 1 yr agoLast active
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